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Grand Mercure Lake Hamana Resort & Spa

Property class: 4

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Exterior
A large glass greenhouse structure with a pool and landscaped gardens in the background.
A hotel bathroom with multiple sinks, mirrors, and wicker stools.
A spacious lobby with a central decorative fountain, multiple chandeliers, and a high ceiling.
A hotel room with two beds, a sofa, a small table, and a view of the sea.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Place, Lake Hamana
    ‪1 min walk‬
  • Place, Yuto Culture Center
    ‪3 min drive‬
  • Place, Hamanako Palpal Theme Park
    ‪14 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Sleeps 8
  • 3 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Room with 2 single beds and 2 extra beds

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a view.

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Bathroom

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 4 Twin Futons

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Bathroom

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Room, Multiple Beds (Japanese Western Style)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 8
  • 2 Twin Beds and 3 Twin Futons

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Standard Room, 2 Twin Beds (Shower Booth)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 6
  • 2 Twin Beds

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Room, 1 Double Bed

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Suite, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Suite, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Accessible

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Suite, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Classic Suite, 2 Twin Beds

  • Sleeps 8
  • 2 Twin Beds

View all photos for Standard Room (Modern Japanese Style)

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Standard Room (Modern Japanese Style)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 3 Twin Beds

View all photos for Family Room (Superior)

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Family Room (Superior)

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Room, 3 Twin Beds

A hotel room with two beds, a sofa, a small table, and a view of the sea.

Executive Room, 3 Twin Beds

  • Sleeps 6
  • 3 Twin Beds

About the neighborhood

Hamamatsu

Located in Nishi Ward, Grand Mercure Lake Hamana Resort & Spa is adjacent to Lake Hamana with other popular attractions like Hamanako Garden Park within a within a few miles (5 km). This 369-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Lake Hamana - 1 min walk - 0.0 miles
  • Yuto Culture Center - 3 min drive - 1.2 miles
  • Hamamatsu Flower Park - 14 min drive - 5.9 miles
  • Hamanako Palpal Theme Park - 14 min drive - 6.3 miles
  • Kanzanji Temple - 17 min drive - 7.0 miles

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪魚べい 志都呂店 - ‬6 min drive
  • ‪五味八珍 舞阪店 - ‬7 min drive
  • ‪海幸 - ‬9 min drive
  • ‪沖縄カフェ 果報 - ‬5 min drive
  • ‪ブュッフェレストラン四季 - ‬1 min walk

About this property

Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa features a children's pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with a free train station shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Other amenities at this hot springs hotel include a seasonal outdoor pool, an arcade/game room, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and slippers. Refrigerators, safes, and phones are other standard amenities.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults, and JPY 1997 to 1997 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPay, Merpay, and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: PayPay, Merpay, and WeChat Pay.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

What's there to do close to Grand Mercure Lake Hamana Resort & Spa?

This hotel is situated in Nishi Ward, just steps from Lake Hamana. You'll also find Hamanako Garden Park and Maisaka Beach within a short drive.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of Oct 27, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on Nov 9, 2026 start from $59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Grand Mercure Lake Hamana Resort & Spa?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at Grand Mercure Lake Hamana Resort & Spa?

Spa services at the hotel include massages.

Does Grand Mercure Lake Hamana Resort & Spa have a casino on the premises?

No, Grand Mercure Lake Hamana Resort & Spa doesn't have a casino.

Will I find an indoor pool at Grand Mercure Lake Hamana Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from July until August.

What will couples enjoy most about a stay at Grand Mercure Lake Hamana Resort & Spa?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and hot springs.

Are there hot tubs at Grand Mercure Lake Hamana Resort & Spa?

No, this hotel doesn't have a spa tub.

Does Grand Mercure Lake Hamana Resort & Spa have a restaurant with a breakfast menu?

Yes, Grand Mercure Lake Hamana Resort & Spa serves buffet breakfast each morning for a surcharge from its restaurant.

Will Grand Mercure Lake Hamana Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Lake Hamana Resort & Spa though service animals are welcome.

Are there connecting rooms at Grand Mercure Lake Hamana Resort & Spa?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Grand Mercure Lake Hamana Resort & Spa?

No, there aren't any guestrooms at Grand Mercure Lake Hamana Resort & Spa that offer a balcony.

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 246 out of 705 reviews
Rating 8 - Good. 286 out of 705 reviews
Rating 6 - Okay. 110 out of 705 reviews
Rating 4 - Poor. 43 out of 705 reviews
Rating 2 - Terrible. 20 out of 705 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, really nice onsen.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful hotel staff They are so kindly
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean room and great facilities around the hotel complex. Free parking. Awesome breakfast with choices of different cuisine.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Staff & service, amenities
hospitality, congestion with elevators
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの数が少ない気がします。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターの待ち時間が非常に長すぎるのだけが不満でしたが、他は全ては満足でした。
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
朝食は８時頃から大変込み合いますというチェックイン時の声掛けから みなさん、早めに食べに出てこられたせいか、開始の７時が一番混んでました（笑）
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リノベーションをしてある為部屋はシンプルで広々していました。 大浴場の露天風呂は砂が底に溜まっている所があり浸かって入る場所が限られてました。 朝食はすごく種類もあり大満足でした。 私は地元なので、地元の食材や、地域の郷土料理もあってよかったです。
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
よかった点はラウンジです。あとは特にありません。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
オールインクルーシブはよいです👍 お風呂広いし、ビュッフェも充実していて楽しめました。 もともとロイヤルホテルがロケーションのよい場所に建ててあったのも奏功していて、古さを補って余りあると思います。 各地のメルキュールを利用してみたいと思います。
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
女風呂にスチームサウナしか無かったのが残念でした…水風呂が無かったのは、もっと残念でした…脱衣場が涼しくなかったのは無いわぁーと思いました。
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
朝食バイキングの席案内をしてくれた。 かなり混雑絵していたので、スムーズに席につけました。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の広さもゆったりとしているほか、部屋の壁を活用したプロジェクターも設置されており、動画配信サービスを活用しで映画やドラマなども楽しむことができ、良かったです。チェックインからチェックアウトまで、ホテル内で お酒や食事などを思いっきり楽しむことができオールインクルーシブに大満足です。また、機会があったら是非宿泊しようと思います。
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
ラウンジでアルコールやおつまみを無料でいただけるので、夕食前やお風呂上がりに一杯飲めて最高でした！
Stayed 2 nights in May 2026

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