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Grand Mercure Lake Hamana Resort & Spa

4.0 star property

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

A traditional Japanese-style room with tatami flooring, a woven rattan ottoman, and a view of a cityscape through large windows.
A restaurant with large windows offering a view of a sunset over a body of water.
Restaurant
A dining area with wicker furniture and a table set for two, overlooking a body of water and mountains.
A hotel room with two beds, a TV, a desk, and a view of the water.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101
  • Place, Lake Hamana
    ‪1 min walk‬
  • Place, Yuto Culture Center
    ‪5 min drive‬
  • Place, Hamanako Palpal Theme Park
    ‪17 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

A traditional Japanese-style room with tatami flooring, a low table, and a television.

Classic Room, Japanese style, 4 futon beds, Ocean/Sea view

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room with 2 single beds and 2 extra beds

A hotel room with two beds, a desk, a chair, a lamp, a window with a view, and a picture on the wall.

Classic Room with 2 single beds and 2 extra beds

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Classic Room with 2 single beds and 2 extra beds

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese style, 4 futon beds, Lake view

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

Free toiletries, hair dryer, slippers, bidet

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Lake view

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Classic Room, Multiple Beds (Japanese Western Style)

A hotel room with two beds, a desk, a chair, a TV, a lamp, a small table, and a window with a view of a bridge and mountains.

Classic Room, Multiple Beds (Japanese Western Style)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 8
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds (Shower Booth)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Standard Room, 2 Twin Beds (Shower Booth)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

Superior Room with 2 single beds and 1 extra bed

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Superior Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds (Japanese Western Style)

A hotel room with a large window, a sofa, a bed, and a small table.

Classic Suite, Multiple Beds (Japanese Western Style)

  • Sleeps 7
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Classic Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Suite, 2 Twin Beds

In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Classic Suite, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Accessible

A hotel room with a bed, a desk, a TV, and a bathroom with a sink and mirror.

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Suite, 2 Twin Beds

A hotel room with two beds, a TV, a desk, and a view of the water.

Classic Suite, 2 Twin Beds

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room (Modern Japanese Style)

Standard Room (Modern Japanese Style) | In-room safe, iron/ironing board (on request), WiFi (free), bed sheets

Standard Room (Modern Japanese Style)

  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a small table, a chair, a large window with a view, and a modern wall art piece.

Family Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Hamamatsu

Located in Nishi Ward, Grand Mercure Lake Hamana Resort & Spa is adjacent to Lake Hamana with other popular attractions like Hamanako Garden Park within a within a few miles (5 km). This 369-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Lake Hamana - 1 min walk - 0.0 miles
  • Hamanako Garden Park - 5 min drive - 1.7 miles
  • Yuto Culture Center - 5 min drive - 1.2 miles
  • Hamamatsu Flower Park - 16 min drive - 5.0 miles
  • Hamanako Palpal Theme Park - 17 min drive - 5.4 miles

Getting around

  • Oitsu Station - 30 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive

Restaurants

  • ‪五味八珍 舞阪店 - ‬7 min drive
  • ‪海幸 - ‬9 min drive
  • ‪つけめん 京蔵 - ‬5 min drive
  • ‪ブュッフェレストラン四季 - ‬1 min walk
  • ‪魚あら - ‬5 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa features a children's pool, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with a free train station shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this hot springs hotel include a seasonal outdoor pool, an arcade/game room, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, toothbrushes and toothpaste, and bidets. Refrigerators, safes, and phones are other standard amenities.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:00 PM to 5:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,872 to 3,872 for adults and JPY 1,997 to 1,997 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot springs
  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3872 to 3872 for adults, and JPY 1997 to 1997 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPay, Merpay, and WeChat Pay
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Mobile payment options include: PayPay, Merpay, and WeChat Pay.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

What's there to do close to Grand Mercure Lake Hamana Resort & Spa?

This hotel is situated in Nishi Ward, just steps from Lake Hamana. You'll also find Bentenjima Seaside Park and Hamanako Garden Park within a short drive.

How much does it cost to stay at Grand Mercure Lake Hamana Resort & Spa?

As of Jul 26, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Lake Hamana Resort & Spa on Jul 27, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Grand Mercure Lake Hamana Resort & Spa?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at Grand Mercure Lake Hamana Resort & Spa?

Spa services at the hotel include massages.

Does Grand Mercure Lake Hamana Resort & Spa have a casino on the premises?

No, Grand Mercure Lake Hamana Resort & Spa doesn't have a casino.

Will I find an indoor pool at Grand Mercure Lake Hamana Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from July until August.

What will couples enjoy most about a stay at Grand Mercure Lake Hamana Resort & Spa?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and hot springs.

Are there hot tubs at Grand Mercure Lake Hamana Resort & Spa?

No, this hotel doesn't have a spa tub.

Does Grand Mercure Lake Hamana Resort & Spa have a restaurant with a breakfast menu?

Yes, Grand Mercure Lake Hamana Resort & Spa serves buffet breakfast each morning for a surcharge from its restaurant.

Will Grand Mercure Lake Hamana Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Lake Hamana Resort & Spa though service animals are welcome.

Are there connecting rooms at Grand Mercure Lake Hamana Resort & Spa?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Grand Mercure Lake Hamana Resort & Spa?

No, there aren't any guestrooms at Grand Mercure Lake Hamana Resort & Spa that offer a balcony.

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 233 out of 668 reviews
Rating 8 - Good. 274 out of 668 reviews
Rating 6 - Okay. 102 out of 668 reviews
Rating 4 - Poor. 41 out of 668 reviews
Rating 2 - Terrible. 18 out of 668 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, really nice onsen.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the local options for breakfast. Such a large variety.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food on site
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, easy parking
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Maryanne

Liked: Amenities
Nice clean and warm, room, friendly staff. Lovely breakfast
Stayed 1 night in Nov 2024
Verified

6/10 Okay

yoraderu

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome lounge and night lounge foods are delicious.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

kohei

Disliked: Staff & service, amenities
hospitality, congestion with elevators
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free happy hour drink 3-6 19-21
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A plethora of breakfast options were offered every morning. In the evening, snacks and drinks were provided for a few hours in the lounge. A person could easily spend the whole day here. You'll be fed, there's a pool and spring, a shop on the first floor, free drinks. This place is well worth your $$. We felt very well taken care of. We are likely coming back on our next trip to Japan.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely run down and disappointing. The beds were like rocks. Only good thing was the onsen.
Stayed 1 night in Sep 2025
Verified

8/10 Good

CALISTA SZE WAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
11th floor is newly renovated. Room is large and the lakeside view is manificent
Stayed 1 night in Nov 2024
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities
The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A spa hotel 30 min away from the center

This is a spa hotel with mineral baths, excellent food and drinks. It's a bit far from the center of Hamamatsu city (30 min by taxi), but it worth the drive. Service is excellent. Executive lounge with free drinks on the top floor is supper nice (you need to stay in the executive room to have access). The only minor issue - no aircon in the corridors of the top floors. The aircon in the room worked perfectly.
Stayed 13 nights in Jun 2025
Verified

4/10 Poor

Todd

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Yukiko

朝食が充実していた
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

AOKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は、足の悪い母と二人で、お邪魔したのですが、レストランスタッフの皆さんは、とっても親切で、わからないことなんかも教えてくださって、良かったです。 騒がしいお客様もいなくて落ち着いて宿泊ができました。また、伺わせていただきます。
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Rie

Liked: Cleanliness, property conditions & facilities
部屋の広さや清潔感、アメニティとスタッフの応対などは悪くはなかったのですが、宿泊者数に対して食事や温泉、エグゼクティブラウンジ等のパブリック設備のキャパシティが足りていない印象を受け、不満が残りました。 レストランではスタッフによる座席の誘導までが無く、宿泊者による席取り合戦状態でしたし、ビュッフェカウンターもとても混雑していました。落ち着く食事ができず、温泉の利用も夜は諦め、早朝に利用しました。 エグゼクティブラウンジも混んで落ち着く雰囲気では無く、できればファミリーの利用とそれ以外で席を分けるなどの配慮が欲しかったです。 欧米系外資系ホテルですが、オペレーションは大衆旅館的で、残念ながら期待したサービスレベルではありませんでした。
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

TORU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食がとても良かった。
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパ最高のホテルでした！ 朝食のバイキングは種類も多くどれも美味しかったです！ 温泉や無料のラウンジも素敵でした！ また宿泊させていただきたいです。
Stayed 1 night in Apr 2026
Verified

8/10 Good

YASUHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室が清潔、駐車場が無料、窓からの景色がいい
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

YASUSHI

Liked: Cleanliness, staff & service, property conditions & facilities
駐車場は、ところどころに水たまりが有り、デコボコが多い。
Stayed 1 night in Mar 2026
Verified

8/10 Good

Yoshinari

なし
Stayed 1 night in Mar 2026
Verified

8/10 Good

keiko

Liked: Cleanliness, staff & service, property conditions & facilities
駐車場はとても広くてよかったです。
Stayed 1 night in Mar 2026

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