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Okura Act City Hotel Hamamatsu

4.5 star property
Luxury hotel with 3 restaurants connected to the convention center in Hamamatsu

Choose dates to view prices

Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
View from room
Lobby lounge
Lobby lounge
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

View in a map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733
  • Place, Act Tower
    ‪1 min walk‬
  • Place, Act City Hamamatsu
    ‪1 min walk‬
  • Place, Hamamatsu Museum of Musical Instruments
    ‪2 min walk‬
  • Airport, Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪47 min drive‬

About the neighborhood

Hamamatsu

Located in Naka Ward, Okura Act City Hotel Hamamatsu is next to Act Tower and Hamamatsu Museum of Musical Instruments. This 322-room, 4.5-star hotel welcomes guests with conveniences like 3 restaurants, a coffee shop/cafe, and free in-room WiFi. Centrally located in Hamamatsu, the hotel is connected to the convention center, and a short walk from Act City Hamamatsu and Hamamatsu Observation Deck.

What's nearby

  • Act Tower - 1 min walk - 0.0 miles
  • Act City Hamamatsu - 1 min walk - 0.1 miles
  • Hamamatsu Museum of Musical Instruments - 2 min walk - 0.1 miles
  • Hamamatsu Observation Deck - 3 min walk - 0.2 miles
  • Hamamatsu Castle - 18 min walk - 1.0 mile

Getting around

  • Hamamatsu Station - 8 min walk
  • Chubu Centrair Intl. Airport (NGO) - 116 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬1 min walk
  • ‪珈琲館 - ‬4 min walk
  • ‪フィガロ (Figaro) - ‬2 min walk
  • ‪マイン・シュロス - ‬6 min walk
  • ‪中国料理桃花林 - ‬3 min walk

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel with 3 restaurants connected to the convention center in Hamamatsu
Guests of Okura Act City Hotel Hamamatsu enjoy free WiFi in public areas, meeting rooms, and wedding services. Self parking is offered for JPY 1000 per night. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a banquet hall, a convenience store, and a hair salon.
Guests can expect TVs with pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and bidets. Refrigerators, safes, and desks are also available.

Similar properties

Front of property
HOTEL SUI HAMAMATSU
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 261 reviews
$128 nightly
The price is $142
Dec 13 - Dec 14
HOTEL SUI HAMAMATSU

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Is free cancellation available at Okura Act City Hotel Hamamatsu?

Okura Act City Hotel Hamamatsu offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Okura Act City Hotel Hamamatsu?

As of Dec 5, 2025, prices found for a 1-night stay for 2 adults at Okura Act City Hotel Hamamatsu on Dec 15, 2025 start from $109.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Okura Act City Hotel Hamamatsu?

This hotel is situated in Naka Ward, just steps from Hamamatsu Museum of Musical Instruments and Hamamatsu Observation Deck, and within a short walk of Hamamatsu Science Museum. You'll also find Hamamatsu Castle and Hamamatsu Arena within a short drive.

Is there parking available at Okura Act City Hotel Hamamatsu?

Yes, parking is offered for JPY 1,000 per night with in/out privileges. Accessible parking is also available for guests.

Does Okura Act City Hotel Hamamatsu include a casino on the premises?

No, Okura Act City Hotel Hamamatsu doesn't have a casino.

Is there an indoor pool at Okura Act City Hotel Hamamatsu?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Okura Act City Hotel Hamamatsu?

Couples staying at this hotel will appreciate amenities like free Internet access and slippers as well as 3 restaurants.

Does Okura Act City Hotel Hamamatsu have a hot tub?

No, this hotel doesn't have a spa tub.

Does Okura Act City Hotel Hamamatsu have a restaurant that serves breakfast?

Yes, Okura Act City Hotel Hamamatsu has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Okura Act City Hotel Hamamatsu allow pets to stay for free?

No, pets aren't allowed at Okura Act City Hotel Hamamatsu though service animals are welcome.

Does Okura Act City Hotel Hamamatsu have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Okura Act City Hotel Hamamatsu?

The closest major airport to Okura Act City Hotel Hamamatsu is Mt. Fuji - Shizuoka Airport (FSZ), which is about 25.8 mi away.

Can I book a room with a balcony at Okura Act City Hotel Hamamatsu?

No, you won't find guestrooms with balconies at Okura Act City Hotel Hamamatsu.

Does Okura Act City Hotel Hamamatsu host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Okura Act City Hotel Hamamatsu.

Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 74 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

lindsay

Traveled with family
Liked: Staff & service, amenities
Really great hotel excellent location from Train station . Amazing views of the ocean and the city.. walking distance to Hamamatsu Castle… across street from Music Museum… good food close by.. nice city not as busy as Tokyo. Nice reprieve from the chaos.. only thing that would be nice is if they had a pool… to cool off on such a hot day
Stayed 2 nights in Aug 2025

10/10 Excellent

Shigenori, Monroe

Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2025

10/10 Excellent

Charles

Stayed 1 night in Jul 2025

8/10 Good

Corin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super convenient for rail travellers.

I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery. Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel.
Stayed 1 night in Jun 2025

8/10 Good

Paul, Bedford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025

8/10 Good

Kyoko

Business traveler
Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025

10/10 Excellent

Keiko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great. It is close to Hamamatsu Station. There are lots of restaurants and shops close by.
Stayed 2 nights in May 2025

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Freddy

Stayed 2 nights in May 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good property

This hotel is a Favorite of mine, I have stayed here multiple times over the last 20 + years. I get the feeling the hotel is winding down its position with the closure of the very nice high view bar and recently the closure of their excellent 25m exercise pool, the loss of this exercise pool is very very disappointing. Not proper explaintion for closure was given
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, but had expected there to be a fitness area and swimming pool due to photos on the listing and on the hotel's website. Unfortunately, the pool and fitness centre have been shut down with no sign of it re-opening in the future. The views from the property were stunning though!
Stayed 1 night in Apr 2025

8/10 Good

kenji

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sherry, Black Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Stayed 1 night in Apr 2025

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Naga Hari Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Hamamatsu

Very nice hotel The views are excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Toby

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

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