Asean HaLong Hotel3.5 out of 5.0
Recent guest reviews
The hotel has seen happier & busier times I'm sure. It is somewhat dated and is looking tired. Whilst the staff and facilities are not in question; the location very much is. Bai Chai is pretty much sitting in the middle of a massive quarry. The land in front and to both sides is being quarried and reclaimed for what can only be described as a huge redevelopment of the area. Very little in the way of cafés & restaurants and virtually impossible for western cuisine to be found. We only stayed as we wanted to do the Halong bay boat trip and also check the area out. Massively dissatisfied on all levels. The hotel is used mainly for overnight stops for coach parties of Chinese and a few boat trippers. I would advise only staying in this location at all if it's absolutely necessary. Best book all inclusive boat trips through Hanoi based agent and only visit for the duration of your boat trip then head back to Hanoi.
We got stuck in Halong for a night because a storm prevented our cruise from going out. Desperate to escape the heat, we looked for a place with a pool and found Asean. It was awful. Even though we reserved and paid in advance, when we got to the front desk (15 minutes after making reservation), the staff had no idea who we were and tried to make us pay more. They did not offer to help us with our bags in any way. The pool was small and dirty and full of bugs. The hotel seemed more or less deserted and is in a neighborhood with no restaurants, stores, or entertainment that we could find. We walked for an hour before finally finding a place. The room was clean and big, but it was very overpriced.
As long as you don't expect much, it will be a comfortable stay. It is clean, and has friendly staffs. The hotel has excellent free wifi connection. It does have an outdoor pool, although not many patrons utilise it. I would say the breakfast buffet is below standard of what a 4-star hotel should be offering. Quite disappointed in their breakfast spread.
Photos on website is not reflecting the actual conditions of the rooms nor the hotel. Mattress is hard and bathroom sub standard. Hygiene of bathroom & room are poor. Room provided with ashtray and matches ( smoking allowed in room) but not in foyer. Hotel is not air conditioned throughout except for your own bedroom, everywhere is hot. The whole hotel has only got 2 deck chairs at the swimming pool area so we have to sit on the tiles when out of pool. Food was ordinary in restaurant next to pool. We were served Russian salad ( in Vietnam?), in a 8 course banquet lunch and none of the dishes we ate were Vietnamese. We were the only people in the whole restaurant at 1 pm. None of the staff spoke English except for the receptionist and a waitress in the restaurant. Flooring in bedroom is carpet on concrete - with no padding. Disappointing...definitely a 3 star or less! Hotel appears empty with no guests except for us from Nexus holidays tour Australia.
The Asean Hotel is a nice friendly hotel with excellent staff. The rooms are clean, the restaurant serves Vietnamese, Korean and Western food. The hotel is set back from the main coast road and is relatively quiet.
We stayed here for one night only, arriving late - after sunset. The hotel lobby looked clean and well kept. The rooms were clean but you could see that it's not a 5-star type of decor. In the morning we had breakfast at a decent looking dining area - we had some problem with the lift/elevator because they were in the midst of servicing them. But, staff were pleasant and helpful, although only the frontdesk staff understood us (we spoke English to them). Good enough for short stay and use as a focal point, as you set out to explore nearby areas and HaLong Bay. The hotel is clean and well-kept. But don't expect 5-star stuff here (it was never meant to be).
We booked this hotel due to its amazing location, great pictures and the good reviews it had received on this site and also Expedia. This hotel had a timeless elegance about it and was certainly very up scale. By Vietnamese / European standards this was a definite 5 star hotel. We received a great price initially were happy with our choice. Upon checking in at the reception I was impressed with the balcony that ran the length of the lobby, On this level was a bar and an swish restaurant. As we were checking in I was was aware that the hotel was very empty both in terms of other guests and staff. Whether we visited in November and this was an off season or travellers had chosen to avoid this hotel I do not know. During my stay most of the bars and restaurants were closed and I think the hotel had done this as a cost saving measure. This did disappoint as we had to leave the hotel to get a decent evening meal. The room was immaculate and we had 2 rooms joined together to make a suite. I could not fault the hotel room in anyway. The problem with this hotel started when after seeing an poster in the lift advertising the hotels spa facilities, being new to Asia I decided with my friend to experience a massage and opted for a 30min body oil massage massage, jacuzzi and steam bath package / session. The price was reasonable and the spa although a bit dated was like the rest of the hotel, empty and we were the only patrons using the facility at the time Following an amazing steam bath and sauna I was invited into the massage treatment room and my friend went into an adjoining room to mine. The massage started wonderful and was amazing and was the best treatment I have ever had so far. The tone of the treatment and the style of the massage changed and was rapidly becoming increasingly sexual and there appeared to be no boundaries or limits . No massage I have ever had in Europe has ever required the masseur to rub my leg and arms between her thighs or push her hands under my Asda Jorge boxer shorts Being my first time in Asia I was not sure if this was just standard practice, due to my cultural differences so I said nothing and at no point did the staff member attempt to ask if I was ok with this service. From my welcome I would not have expected her to have been able to converse in English also. The massage continued and I was terrified at the sexual exploitation I was experiencing. At the half an hour point the massage stopped and the masseur rolled me over and said something the sounded like money in desperation I nodded to avoid being rude. The massage then continued as before. An act then took place unsuitable for description in this review at this point I was asked for 60USD tip which in desperation I paid, which was more than double the cost of the massage originally. I then left the treatment area to find my friend no where to be seen. Later I learnt that he had similar experiences and was extorted a similar amount of money, there also was a threat to accompany him to his room to collect money as he had told the staff member and a male manager who had arrived on the scene that he had no money. I was left feeling violated, abused and a victim. Upon checkout these concerns were raised with the hotel manager who due to the ' language' barrier' did not understand the complaint and seemed reluctant / unable to address these issues. I think it is appalling that a 5 star hotel can operate such a seedy operation and extortion racket. I would not stay here again and if this was the only option not leave the hotel room to use any of the other faculties. This service had I walked into a massage parlour would have been expected not in a 5 star hotel sold through a main stream website. If the hotel management would like to contact me to discuss these concerns I am happy to enter a discussion regarding them.
We just stayed for 1 night in family connecting room. The rooms are big and they provide some free fruits. Even the hotel is old but the Bed and pillows are very comfortable. Breakfast taste good and the price is reasonable ;)
We were put up in this hotel as we were not allowed to stay on our boat in the bay overnight, due to adverse weather conditions. I have to say we were not dissapointed though as the hotel was lovey. We ended up in a suite, which was huge and consisted of 2 bedrooms, a kitchen, lounge area, an on suite and a seperate toilet. We felt a bit like royalty. The hotel itself was clean, and we did get a good nights sleep, which I don't think would have happened overnight on a boat. Have attatched some pictures of the room. If you were ever in Halong Bay would recommend this hotel.
We stay here for 1 night of my business trip. The room is clean, and the staff is very pleasure to make me feel happy to be here. However, the room is not big, maybe small a little bit with me. But, the price 55usd for 4star hotel is good for me.
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Bai Chay within a short walk of Sun World Ha Long Park, Asean HaLong Hotel is within a mile (2 km) of Cho Bai Chay. This 102-room, 3.5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. In central Halong, the hotel is also close to Ha Long Night Market and Long Tien Pagoda.
Enjoy dining at the hotel's 2 onsite restaurants: Elegant Restaurant offers relaxing pool views; Oriental Restaurant specializes in seafood. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
Asean HaLong Hotel's 102 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and cable TV. Bathrooms have hair dryers and slippers. Other standard amenities include free newspapers, free bottled water, and safes.
Asean HaLong Hotel features a full-service spa, an outdoor pool, and a fitness center. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include free WiFi in public areas, a conference center, and a business center.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 48 reviews