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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

4.0 star property

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Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

Exterior
Stayable Showroom / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets
A modern dining area with a wooden table, wicker chairs, and a large window offering a view of the outdoors.
Separate tub and shower, spring water tub, free toiletries, hair dryer
Heated floors

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Sengokuhara Susuki Prairie
    ‪1 min walk‬
  • Place, Daihakone Country Club
    ‪6 min walk‬

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

Heated floors

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for Family Room / 4 people capacity, Non Smoking

Family Room / 4 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

Family Room / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 743 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

Stayable Showroom / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

Stayable Showroom / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • Free WiFi

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • Free WiFi

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Hakone

Located in Sengokuhara, Rakuten STAY Hakone Susuki Grass Fields is next to Sengokuhara Onsen and Sengokuhara Susuki Prairie. The 20 rooms at this 4-star aparthotel include kitchens, refrigerators, and microwaves.
View more Aparthotels in HakoneOpens in a new window

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 miles
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Sengokuhara Susuki Prairie - 1 min walk - 0.1 miles
  • Daihakone Country Club - 6 min walk - 0.4 miles
  • Hakone Venetian Glass Museum - 5 min drive - 1.4 miles

Getting around

  • Hakone Miyanoshita Station - 12 min drive
  • Kowakidani Station - 12 min drive
  • Haneda Airport (HND) - 120 min drive

Restaurants

  • ‪じねんじょ蕎麦 箱根九十九 - ‬3 min drive
  • ‪tea salon Orient Express - ‬19 min walk
  • ‪カフェテラッツァうかい - ‬3 min drive
  • ‪いろり茶屋 - ‬20 min walk
  • ‪ちゃいなハウス - ‬2 min drive

About this property

Rakuten STAY Hakone Susuki Grass Fields

At Rakuten STAY Hakone Susuki Grass Fields, guests have access to a vending machine. A stay here includes free parking.
Each apartment is individually furnished and features a kitchen and space to spread out with a separate bedroom. Guests can expect to find free WiFi. The bathroom offers a spring water bath, hair dryers, and free toiletries. Other standard amenities include a coffee maker, a rice cooker, and free bottled water.

Similar properties

Separate tub and shower, spring water tub, rainfall showerhead
Rakuten STAY VILLA Hakone Sengokuhara
Sengokuhara
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
9.2 out of 10, Wonderful, 192 reviews
$190 nightly
The price is $212
Jul 14 - Jul 15
Rakuten STAY VILLA Hakone Sengokuhara

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Service animals exempt from fees

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Frequently asked questions

What's there to see close to Rakuten STAY Hakone Susuki Grass Fields?

This aparthotel is situated in Sengokuhara, just steps from Sengokuhara Onsen and Sengokuhara Susuki Prairie, and within a short walk of Daihakone Country Club. You'll also find Lake Ashi and Ōwakudani within a short drive.

How much does it cost to stay at Rakuten STAY Hakone Susuki Grass Fields?

As of Jul 10, 2026, prices found for a 1-night stay for 2 adults at Rakuten STAY Hakone Susuki Grass Fields on Jul 14, 2026 start from $166, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Rakuten STAY Hakone Susuki Grass Fields?

Yes, uncovered self parking is offered for free at the aparthotel. Though parking is limited parking, an electric car charging station and wheelchair-accessible parking are also available.

Does Rakuten STAY Hakone Susuki Grass Fields include a casino?

No, Rakuten STAY Hakone Susuki Grass Fields doesn't have a casino.

Will I find an indoor pool at Rakuten STAY Hakone Susuki Grass Fields?

No, there is no indoor pool at this aparthotel.

What amenities will couples enjoy at Rakuten STAY Hakone Susuki Grass Fields?

Amenities that appeal to couples at this aparthotel include a spring water bathtub, a kitchen, and a heated floor.

Are there hot tubs at Rakuten STAY Hakone Susuki Grass Fields?

No, but all apartments at this aparthotel have spring water bathtubs.

Does Rakuten STAY Hakone Susuki Grass Fields have a restaurant that serves breakfast?

No, Rakuten STAY Hakone Susuki Grass Fields doesn't have a restaurant that serves breakfast.

Will Rakuten STAY Hakone Susuki Grass Fields allow pets to stay for free?

No, pets aren't allowed at Rakuten STAY Hakone Susuki Grass Fields though service animals are welcome.

Are there connecting rooms at Rakuten STAY Hakone Susuki Grass Fields?

No, this aparthotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Rakuten STAY Hakone Susuki Grass Fields?

Yes, every apartment at Rakuten STAY Hakone Susuki Grass Fields comes with a deck/patio.

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 38 reviews
Rating 8 - Good. 7 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Todd

Liked: Amenities
Disliked: Communication
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, check-in, communication, listing accuracy
非常之好的一次體驗
Stayed 1 night in Feb 2026
Verified

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maya

全ての設備、サービス、価格に大満足。
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

木村

Liked: Cleanliness, amenities, property conditions & facilities
清潔感があって非常に良かったです。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
部屋の雰囲気がいい
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
超棒更超級乾淨
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

貴之

Liked: Cleanliness, amenities, property conditions & facilities
細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ペット同伴できること。
Stayed 1 night in Aug 2025
Verified

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
とても快適に過ごせました。温泉も良かったです。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

jorge

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 1 night in Apr 2026
Verified

8/10 Good

HIROSHI

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Masaki

Stayed 1 night in Dec 2025
Verified

4/10 Poor

OKUTO

Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Haruka

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

JAESUNG

Stayed 1 night in Jul 2025
Verified

8/10 Good

MEGUMI

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jul 2025