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Marroad Hakone

3.0 star property

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Photo gallery for Marroad Hakone

Hot springs
Breakfast and dinner served, French cuisine
Front of property - evening/night
Deluxe Room | In-room safe, blackout drapes, soundproofing, iron/ironing board
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping

Explore the area

View in a map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪7 min walk‬
  • Place, Hakone Open Air Museum
    ‪18 min walk‬

Room options

View all photos for 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

In-room safe, blackout drapes, soundproofing, iron/ironing board

1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

In-room safe, blackout drapes, soundproofing, iron/ironing board

1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

In-room safe, blackout drapes, soundproofing, iron/ironing board

1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

In-room safe, blackout drapes, soundproofing, iron/ironing board

3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

10.0 out of 10
Exceptional
(2 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

In-room safe, blackout drapes, soundproofing, iron/ironing board

3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM) | In-room safe, blackout drapes, soundproofing, iron/ironing board

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout drapes, soundproofing, iron/ironing board

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

In-room safe, blackout drapes, soundproofing, iron/ironing board

2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.) | In-room safe, blackout drapes, soundproofing, iron/ironing board

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

About the neighborhood

Hakone

Located in Gora within a mile (2 km) of Hakone Open Air Museum, Marroad Hakone is within 2 miles (3 km) of other popular sights such as Hakone Kowakien Yunessun. This 45-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Meissen Antique Museum - 3 min walk - 0.2 miles
  • Hakone Gora Park - 7 min walk - 0.4 miles
  • Hakone Open Air Museum - 18 min walk - 1.0 mile
  • Hakone Kowakien Yunessun - 2 min drive - 0.9 miles

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 10 min walk
  • Haneda Airport (HND) - 104 min drive

Restaurants

  • ‪金沢まいもん寿司箱根強羅店 - ‬3 min drive
  • ‪リバーサイド・キッチン＆バー - ‬18 min walk
  • ‪箱根餃子センター - ‬16 min walk
  • ‪Gora Brewery And Grill - ‬11 min walk
  • ‪Coffee Camp - ‬10 min walk

About this property

Marroad Hakone

At Marroad Hakone, guests have access to a sauna, free WiFi in public areas, and free newspapers. You can take advantage of free parking, along with a free train station shuttle. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include a terrace, a water dispenser, and a vending machine.
LED TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, designer toiletries, slippers, and toothbrushes and toothpaste. Refrigerators, safes, and phones are other standard amenities.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Similar properties

Reception
KÚON Hakone Gora
  • Breakfast included
  • All inclusive
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 5 reviews
$410 nightly
The price is $451
Mar 30 - Mar 31
KÚON Hakone Gora

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 6:00 PM
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,970 for adults and JPY 1,650 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Things to do

  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately JPY 2970 for adults and JPY 1650 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Frequently asked questions

Are free cancellation options available at Marroad Hakone?

Marroad Hakone provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Marroad Hakone?

As of Mar 27, 2026, prices found for a 1-night stay for 2 adults at Marroad Hakone on Apr 27, 2026 start from $201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Marroad Hakone?

This hotel is situated in Gora, just steps from Hakone Meissen Antique Museum, and within a 10-minute walk of Hakone Gora Park and Hakone Museum of Art. You'll also find Hakone Open Air Museum and Ōwakudani within a short drive.

Is parking available on site at Marroad Hakone?

Yes, self parking is offered for free at the hotel.

Is there a spa at Marroad Hakone?

Spa services at the hotel include massages.

Does Marroad Hakone have a casino on the premises?

No, Marroad Hakone doesn't have a casino.

Will I find an indoor pool at Marroad Hakone?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Marroad Hakone?

There are plenty of amenities for couples at this hotel, including a restaurant, hot springs, and a bar/lounge.

Does Marroad Hakone have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Marroad Hakone have a restaurant that serves breakfast?

Yes, Marroad Hakone serves continental breakfast for a surcharge each morning at Voyageur.

Does Marroad Hakone allow pets to stay for free?

No, pets aren't allowed at Marroad Hakone though service animals are welcome.

Does Marroad Hakone have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Marroad Hakone?

No, there aren't any guestrooms at Marroad Hakone that offer a balcony.

Marroad Hakone Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 101 out of 315 reviews
Rating 8 - Good. 145 out of 315 reviews
Rating 6 - Okay. 49 out of 315 reviews
Rating 4 - Poor. 14 out of 315 reviews
Rating 2 - Terrible. 6 out of 315 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tam

Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2025

4/10 Poor

Joshua

Traveled with family
Disliked: Staff & service
We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there. The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff. Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them. As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.
Stayed 1 night in Dec 2025

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were s!all but clean. Happy hour offered with free drinks.
Stayed 2 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.
Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy. The staff were very kind and attentive. Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.
Stayed 2 nights in Oct 2025

8/10 Good

Dong Yan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast no outdoor siting is a wasted
Stayed 1 night in Oct 2025

10/10 Excellent

Scott J

Liked: Cleanliness, property conditions & facilities
Close things we wanted to see and property has a nice onsen.
Stayed 2 nights in Sep 2025

10/10 Excellent

ELAD

Stayed 2 nights in Sep 2025

10/10 Excellent

HEAVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.
Stayed 4 nights in Sep 2025

8/10 Good

Edison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful.
Stayed 3 nights in Sep 2025

6/10 Okay

Mark

Stayed 2 nights in May 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Amenities, property conditions & facilities
The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Stayed 2 nights in May 2025

4/10 Poor

Victor

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, how quiet, and clean it was
Stayed 1 night in May 2025

6/10 Okay

Gig

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 beds were too close to get in and out of the one closest to the wall. The price of the food was almost the same price as the room, I guess to make up for the free booze, but we don’t drink alcohol so it was not really worth the price, the only thing we found to be worth it was the onsens but were divided by gender so as a married couple we were disappointed that we couldn’t use it together!!!
Stayed 2 nights in May 2025

10/10 Excellent

Jessie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever
Stayed 1 night in May 2025

10/10 Excellent

jon, SOUTHPORT

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Stayed 2 nights in Mar 2025

8/10 Good

Liliana, Glendale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities. We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner
Stayed 1 night in Mar 2025

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Very pleased. Breakfast was an extraordinary value
Stayed 1 night in Feb 2025

4/10 Poor

Tenita

Stayed 2 nights in Dec 2024

10/10 Excellent

Ray

Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Stayed 1 night in Nov 2024

8/10 Good

BOON POO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice onsen getaway

Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
Stayed 2 nights in Oct 2024

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