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Hoshino Resorts KAI Hakone

Property class: 4

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Photo gallery for Hoshino Resorts KAI Hakone

A modern building with a brick facade, a large tree in the foreground, and a well-lit entrance.
A traditional Japanese-style room with tatami flooring, a low table, and a red umbrella.
A room with tatami flooring, a sofa, a wooden table, and a view of greenery through large windows.
A serene indoor pool with a view of lush green trees through a glass wall.
A room with a large window, a bookshelf, and two wall-mounted lamps.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Hot Springs
    ‪1 min walk‬
  • Place, Tamadare Falls
    ‪6 min drive‬

Room options

View all photos for Japanese-style Room with River View TC3

A modern living room with a sectional sofa, a dining table, and a large window offering a view of greenery.

Japanese-style Room with River View TC3

  • River view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Japanese-style Room TA2

A room with tatami flooring, a sofa, a wooden table, and a view of greenery through large windows.

Japanese-style Room TA2

  • River view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Room FA4

A modern living room with a sectional sofa, a coffee table, and a large abstract painting on the wall.

Japanese-style Room FA4

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese-style Room FA5

A traditional Japanese room with tatami flooring, a low table with a framed picture, and a sofa.

Japanese-style Room FA5

  • River view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

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About the neighborhood

Hakone

Located in Yumoto, Hoshino Resorts KAI Hakone is within a 5-minute walk of Hakone Hot Springs and within 15 minutes of other popular attractions like Tenzan Onsen. This 4-star ryokan has 34 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Hot Springs - 1 min walk - 0.1 miles
  • Tenzan Onsen - 2 min drive - 0.5 miles
  • Tamadare Falls - 6 min drive - 1.3 miles
  • Shogenji Temple - 7 min drive - 1.5 miles

Getting around

  • Hakone Ohiradai Station - 10 min drive
  • Kowakidani Station - 15 min drive
  • Haneda Airport (HND) - 110 min drive

Restaurants

  • ‪囲炉裏茶寮八里 - ‬7 min drive
  • ‪料理茶屋花さがみ - ‬5 min drive
  • ‪はつ花そば 本店 - ‬5 min drive
  • ‪箱根上の湯スイッチバックカフェ - ‬10 min drive
  • ‪ハイカラ中華 日清亭 - ‬5 min drive

About this property

Hoshino Resorts KAI Hakone

Guests staying at Hoshino Resorts KAI Hakone enjoy free WiFi in public areas, a library, and a gift shop. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. This hot springs ryokan also has a garden.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Other standard amenities include refrigerators, minibars, and electric kettles.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include deep-tissue massages and massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:00 AM
  • A restaurant

Things to do

  • Hot springs
  • Library

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • On a river

Spa

  • Deep-tissue massages
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Half Board is not included in the Half Board rate for children aged 0-2.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:30 PM—-6 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the ryokan at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone

Frequently asked questions

What's there to do close to Hoshino Resorts KAI Hakone?

This ryokan is situated in Yumoto within a short 4-minute walk of Hakone Hot Springs and also 11 minutes on foot from Tenzan Onsen. You'll also find Tamadare Falls and Hakone Toy Museum within a short drive.

Will I be able to park at Hoshino Resorts KAI Hakone?

Yes, self parking is offered for free at the ryokan.

Is there a spa available at Hoshino Resorts KAI Hakone?

Spa services at the ryokan include deep-tissue massages.

Does Hoshino Resorts KAI Hakone feature a casino at the property?

No, Hoshino Resorts KAI Hakone doesn't have a casino.

Will I find an indoor pool at Hoshino Resorts KAI Hakone?

No, there is no indoor pool at this ryokan.

Is Hoshino Resorts KAI Hakone good for couples?

Amenities that appeal to couples at this riverfront ryokan include a minibar and slippers in each guestroom, and some feature river views.

Does Hoshino Resorts KAI Hakone have a hot tub?

No, there isn't a spa tub at this ryokan.

Does Hoshino Resorts KAI Hakone have a restaurant with a breakfast menu?

Yes, Hoshino Resorts KAI Hakone serves free breakfast (local cuisine) each morning from its restaurant.

Will Hoshino Resorts KAI Hakone allow pets to stay free of charge?

No, pets aren't allowed at Hoshino Resorts KAI Hakone.

Does Hoshino Resorts KAI Hakone have connecting rooms available?

No, there aren't connecting guestrooms at this ryokan.

Can I book a room with a balcony at Hoshino Resorts KAI Hakone?

No, there aren't any guestrooms with balconies at Hoshino Resorts KAI Hakone.

Hoshino Resorts KAI Hakone Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 78 reviews
Rating 8 - Good. 10 out of 78 reviews
Rating 6 - Okay. 5 out of 78 reviews
Rating 4 - Poor. 4 out of 78 reviews
Rating 2 - Terrible. 2 out of 78 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning oasis in the mountains. The onsen is beautiful and food is incredible.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

rooms were best we stayed at by far quality beds
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Rooms were well sized and immaculate. Onsen was vey nice and not crowded. Meals were good with very good ingredient and service. Commic
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff. Great food. Love the tea space where you can put your foot under the warm table. Even you can’t have your onsen, you can attend the workshop to make a beautiful photo frame with wood.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable trip.

Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Stayed 2 nights in Apr 2024
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Disliked: Staff & service, room comfort

Unbelievable mistake

Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei. One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead. I don't know what happen but you should explian better than this.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

溫泉湯屋
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermosas vistas

Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure.
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿環境不錯，餐點普普～
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

四平八穩。

我一連兩晚入住箱根星野兩間不到酒店！這間不是不好！而是界仙石原更加好～
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常赞

完美的住宿，唯一遗憾的是食物并没有达到顶级
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

新穎低調奢華的日式溫泉旅館

新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美
晚餐菜單
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다. 룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다. 하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다. 이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務一級棒

服務很好，房間整理的很乾淨，早餐、晚餐都好吃。份量十足，根本吃不完，但是位置所在沒有其他商店，晚上只能跑溫泉，享受溫泉。
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
좋아요. 대중탕이 노천탕이라 좋아요 식사는 뭐 그런 정도. 그닥 최고는 아닙니다. 교통은 불편하기에 핸터카를 이용하시는게 좋습니다
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Signature architecture and decor style of hoshino

Perfect architecture and decor as a modern ryokan with traditional flavor and details, especially highlighting local wood craftsmanship. Food although not as great but still good
Stayed 1 night in Jun 2019

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