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Hakone Suishoen

3.5 star property

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Lobby
Public bath
Garden
Stylish Suite Twin | Bathroom | Separate tub and shower, deep soaking tub, free toiletries, hair dryer
Food and drink

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406
  • Place, Hakone Kowakien Yunessun
    ‪3 min walk‬
  • Place, Okada Museum of Art
    ‪3 min walk‬
  • Place, Hakone Open Air Museum
    ‪11 min walk‬

Room options

View all photos for Stylish Suite Twin

Stylish Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Stylish Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Comfort Suite Maisonette Twin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin

Comfort Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Comfort Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite Twin

Precious Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Precious Suite Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite King Double

Precious Suite King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi

Precious Suite King Double

  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Luxury Suite Maisonette Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double | Minibar, in-room safe, free cribs/infant beds, free WiFi

Luxury Suite Maisonette King Double

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite Twin

Luxury Suite Twin | Minibar, in-room safe, free cribs/infant beds, free WiFi

Luxury Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

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[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Bathroom | Separate tub and shower, spring water tub, rainfall showerhead

Rakuten STAY TERRACE Hakone Kowakudani

Kowakudani
  • Kitchen
  • Washer
  • Dryer
  • Parking included
9.6 out of 10, Exceptional, 123 reviews
$263 nightly
The price is $293
Apr 26 - Apr 27
All taxes and fees included in total
Rakuten STAY TERRACE Hakone Kowakudani

About the neighborhood

Hakone

Hakone Suishoen places you in Kowakudani, within a leisurely stroll of popular sights such as Hakone Kowakien Yunessun and Hakone Open Air Museum. This 23-room, 3.5-star hotel has private in-room hot tubs along with a full-service spa and free in-room WiFi.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Kowakien Yunessun - 3 min walk - 0.2 miles
  • Okada Museum of Art - 3 min walk - 0.2 miles
  • Hakone Open Air Museum - 11 min walk - 0.6 miles
  • Hakone Gora Park - 14 min walk - 0.8 miles

Getting around

  • Kowakidani Station - 12 min walk
  • Hakone Gora Station - 18 min walk
  • Haneda Airport (HND) - 101 min drive

Restaurants

  • ‪箱根餃子センター - ‬12 min walk
  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪bar hotel 箱根香山 - ‬8 min walk
  • ‪fontana - ‬7 min walk
  • ‪Gora Brewery And Grill - ‬19 min walk

About this property

Hakone Suishoen

A full-service spa, a sauna, and free WiFi in public areas are featured at Hakone Suishoen. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Other amenities at this hot springs hotel include free newspapers, a terrace, and a porter/bellhop.
Guests can enjoy free WiFi and TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Private hot tubs, refrigerators, and minibars are also standard.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.

Similar properties

Hot springs
Hakone Kowakien TEN-YU
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,820 reviews
$466 nightly
The price is $515
Apr 27 - Apr 28
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station drop-off shuttle
  • Free self parking on site

Food and drink

  • Free Japanese breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the free train station drop-off service. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Frequently asked questions

Are free cancellation options available at Hakone Suishoen?

Hakone Suishoen offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do near Hakone Suishoen?

This hotel is situated in Kowakudani within a short 7-minute walk of Hakone Kowakien Yunessun and also 12 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Hot Springs and Ōwakudani within a short drive.

Is parking available on site at Hakone Suishoen?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hakone Suishoen?

There is a full-service spa available for guests to enjoy and services include aromatherapy and body treatments.

Does Hakone Suishoen include a casino?

No, Hakone Suishoen doesn't have a casino.

Will I find an indoor pool at Hakone Suishoen?

No, there is no indoor pool on site; however, each accommodation at this hotel features a private hot tub.

Is Hakone Suishoen a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Hakone Suishoen have a hot tub?

Yes, this hotel features private spa tubs in all guestrooms.

Does Hakone Suishoen feature a restaurant that includes a breakfast menu?

Yes, Hakone Suishoen serves free Japanese breakfast each morning from its restaurant.

Will Hakone Suishoen allow pets to stay free of charge?

No, pets aren't allowed at Hakone Suishoen though service animals are welcome.

Does Hakone Suishoen have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Hakone Suishoen?

No, you won't find guestrooms with balconies at Hakone Suishoen.

Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 98 out of 111 reviews
Rating 8 - Good. 8 out of 111 reviews
Rating 6 - Okay. 2 out of 111 reviews
Rating 4 - Poor. 2 out of 111 reviews
Rating 2 - Terrible. 1 out of 111 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kiky

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two very relaxing nights at the Hakone Suishoen and made great use of the private onsen in the room. We had kaiseki dinner for both nights because one of our kids was younger than 10 and was not allowed the Teppanyaki dinner. Staff: Overall, the staff welcomed us very warmly and also put in their effort to make our stay very enjoyable. Most of the staff could speak English as well, so it's not a problem if you don't speak Japanese. Food: What can I say, both the Japanese breakfast and Kaiseki dinner were top notch and were very satisfying. One minor thing I would comment on is that the food tends to get similar if you stay more than one night and choose the same type of meal. They tried to make it slightly different, though. Onsen: The private onsen in the room was very wide and could fit my family of four comfortably. I also went to the public onsen and used the facilities there (the sauna was very hot, and good!). Thank you, Hakone Suishoen, for making our first ryokan experience a very wonderful one. We will definitely be coming back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So amazing

This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.
Stayed 1 night in Jun 2025

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Hin Pang

Traveled with family
This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Leeling, san diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Stayed 2 nights in Mar 2025

10/10 Excellent

Haddon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service/food and the grounds are stunning.
Stayed 1 night in Mar 2025

10/10 Excellent

janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender
Stayed 2 nights in Mar 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Mar 2025

10/10 Excellent

Tatiana

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Stayed 1 night in Feb 2025

10/10 Excellent

Y.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to enjoy onsen and Japanese food.
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Tinsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every single yen.
Stayed 1 night in Oct 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay ever

Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Can Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, environment, services, food everything is excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Yi, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

ANNA

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Food sub par.
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Sanjuanita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024