Escapes to the Shores3.0 out of 5.0
Recent guest reviews
We booked this "condo" for the weekend. When we arrived the night desk clerk was wonderful and the outside appearance of the condo was beautiful. However, when we made it to our room, it was complete disappointment. It was basically a storage room with a couch, bed and a small window that overlooked the hallway. When we took a shower the drain was clogged and then some sort of black substance started coming through the drain. We actually left the next morning instead of staying through the weekend. When I asked the day clerk about the room and the clogged shower, he took no blame. He also let me know that it was orbitz fault for their description of the room made it appear to be better then it was .I will make it my life mission to let everyone was a disaster this place was. DO NOT STAY THERE......
Had a great stay! Loved Big fish restaurant on Canal red. Condo was great except bedroom carpeting and area rugs were filthy!! Didn't even want to walk barefoot on them! There should be some more basic kitchen supplies, and Some spices, coffee filters etc. And a few more dishes, glassware would make sense. Waste of water to run dishwasher with such little bit of dishes. Want to bring family back if it gets cleaned better. Other wise great place.
Great location and friendly staff. Beautiful beaches and views.
The stay was wonderful! Great view,Plenty of room.rooms were beautiful and large along with the bathrooms. Everything was clean and ran well. We definitely would want to come back and stay. Friendly service and wonderful help.the balcony area was a great way to spend mornings great for coffee and evenings for a little music and wine.
Escapes was and will be my destination in the future. Room was very nice, staff very helpful!
We couldn't have picked a better place we loved it
The over all hotel itself isn't bad, but they draw you in for features that once you arrive, you realize they haven't kept up and no longer works. The outdoor fireplace has been broken for months, per the manager & they just can't find parts. Hmm... Really? The refrigerator had to be fixed because it was warm & the air conditioning got fixed but stopped again after running for about 23 hours. Now, I WILL say, the technicians were FABULOUS! They came within minutes of being called & were so nice & helpful! They even followed up after a couple of hours to check on the progress of their fixes! Bless them for it seems they work day & night (the AC man came at midnight when we couldn't take the heat any longer & called). BUT, the management and desk staffed seemed irritated to be bothered with our needing help and even when we wanted to pay to upgrade our room, they didn't take the time to look before dismissing us. I won't return nor stay at another Escapes establishment.
First thing I asked for when booking my room from Obz was a balcony and 2 beds. When we arrived we didn't get a balcony. We had one bed and a fold out couch. I was hoping the resort would give us the room we were promised but was unable to. We were told that it happen's all the time to people booking thur obz My sister met a guy on the beach and the same thing happened to him and his family. Doesn't look good for you company Obz. Over all it was a nice Resort but we will not being using Obz to book our next Girls Trip to the Beach that's for sure. ( Wasn't impressed by Marcell your customer service rep). Security at the hotel said they stayed until 1am and then after that your on your own. Not really something 4 women want to here really. No shower curtains in our room. Was told we could purchase some and they would pay us back for them. lol
We were very pleased with the accommodations at this resort. The staff was fairly unhelpful and made no apologies for their apathy, but really we didn't need them for much, so it was no big deal. They did seem offended that we had booked through an outside booking agent. Overall, We loved the location and the amenities.
The location is perfect just walk out to the beach. The hotel pool was great for the kids since the ocean was still a little cool. The 2 bedroom is very spacious and well maintained. Mr. Meyer the head of security is just fabulous and really showed our whole group southern hospitality. It was a great trip
Visiting extended family with adult daughter. Surprised that unit in ill-repair. Needed paint, new linens, extreme cleaning, drywall repair (holes made with door knob). Furniture had "body odor" and comforters on beds were worn and appeared dirty. Washed extra linens in the closet for use. This was a repeat visit to Escapes and our first experience was quite different. We plan another family trip to Orange Beach/Gulf Shores but will not stay at Escapes.
Room was fantastic, view was great. Not enough good things good be said.
This resort was located on the beautiful Orange Beach in Alabama, but our room was in need of maintenance. Carpet in bedroom was dirty with many stains. The walls in the 1 bedroom unit were all marked with scuffs and fingerprints, there was a hole in the closet door and fridge had strong odor of chemical cleaner. Also, wi fi was not working. None of these problems were corrected after we reported them to staff. Management told us that they were in process of making changes to maintenance and management of this resort. Resort did have easy access to the beautiful white sand beach and was convenient to many good restaurants. Would highly recommend resort if problems are corrected.
We were very surprised at how big the condo was and it was perfect for our needs. Gorgeous view, we had breakfast out on the patio every morning. The master shower was heavenly with four shower heads! We will definitely be back! We had a one year old and a three year old with us and it was great for little ones. It was close to everything.
Nothing but the best. Loved the view, the rooms were clean, and very comfortable. Access to everything was superb.
The room was terrific! I was not aware that the one bedrooms did not have a balcony, so we ended up having to change rooms. I just can't go to the beach without having a balcony. This was great for my little family! It was very spacious! :)
We had a great time. And will definitely be going back. Will be staying there, only upgrading to a balcony room.
outstanding stay, upscale facility. Friendly people
great fun for everyone. Loved the pool and beach area was great
I liked the updated look of the condo and amenities but the one bedroom didnt have a beach view.The a/c unit was in the bedroom and it was annoying because it made a loud noise whenever it would go off.Not to mention the fact that one of their” check out rules”was do not turn the thermostat off 74.They seemed short handed at the front desk when I arrived because the security guard checked me in.I was happy about all the amenities because it was rainy but the kids still had fun!