Vertical City Hotel4.5 out of 5.0
Recent guest reviews
This hotel is positioned right next to a subway station which makes it very convenient for getting around the city - the subway is a very cheap and efficient way of getting around Guangzhou. The rooms are comfortable and pretty well equipped - the 48th floor is 'non-smoking' and being so high up means that you escape any noise from the very busy roads. The reception staff do not speak much English (and why should they), however I didn't have any real issues getting across what I wanted...........their English is far better than my Kantonese. There are some good eating places within a short walk of the hotel, and if you want to have an explore then I would recommend a wander through some of the side streets. This was our second stay and we've been more than happy on both occasions. If needed, the wifi was pretty good.
Now this is a hotel you do not want to stay! Firstly, after you have a confirmed booking for your stay, when you check in wanting to make sure to get a non-smoking room you are being told to pay another 150 RMB (over 20 euro's) per night extra charge for a non-smoking room! I never had to pay more for a non-smoking room, obviously and for every imaginable reason, if anything, it should be the other way around. The hotel has no gym and has no swimming pool! The corridors and elevators don't seem to get any air conditioning and there seems to be virtually no air in the elevators. By the time you reach the lobby in those hot and slow moving elevators you are sweaty and grasping for fresh air. Sometimes you wait for more than 10 minutes to get an elevator. In the middle of the night, it rang on my door and there was some hotel staff and a couple of police man asking for my passport! Apparently this was just a routine check, in the middle of the night! They went from door to door and woke people up for a passport / ID check! This is after they already photocopy your passport during the checkin procedure. This never ever happened to me before and was obviously rather distressing in the middle of the night! What a nightmare of a place!! Highly "un-recommendable"
Apartment style room with a nice view, friendly cleaning lady, but there are people smoking in the hallway instead of inside their own room very inconsiderate people. the breakfast is just ok, it's quantity over quality, busboy drop food on the floor while cleaning table but won't pick it up, guess he's there to work on a job that he don't like, that sum up the behavior of everyone that work in the restaurant. Good location right above the subway station.
The room is clean and nice. It has a mini kitchen with microwave and cooked BUT no utensils or anything. 2. No room service available- so only option is the breakfast at the 49th floor or going across the street for mcdonalds... the breakfast was decent enough 68rmb/person. 3. No hairdyer. Which I found to be basic in any hotel. Nor any information in the table. (Basic also) Plus is near the subway. The hotel is actually a residential/office building.. that they used some rooms as a hotel (the studio units I guess) so not much of a lobby. My friend was looking for a restroom at the lobby and there was none. If you just need a bed. The room itself is clean. And the showers are modern and nice. The lacking hairdyer would be a concern if it was winter and no room service when you are tired means you need to eat the buffet dinner at 128rmb. When you only need soup.
I would like to share my experience staying at Vertical City Hotel in Guangzhou last month. I arrived in the afternoon and joined my colleague who has arrived and stayed in the hotel one day earlier. Therefore, check-in process was prompt (took less than 5 minutes) and I entered our room which was located in high floor (48th floor) in less than 10 minutes upon our arrival in the hotel. Our room was clean, well maintained and everything worked properly during our stay (7 nights). The hotel is located above the underground station which makes it very convenient to travel around. Nearby there are many shops and restaurants as well as a Walmart store across the road (in the same side as Rosedale hotel). Breakfast was good enough although it seemed the management reduced the area where they put all the food. Food selection was not as much as what they offered last year but it was good enough for us. Therefore, I recommend this hotel to everyone who is looking for quality accommodation when they are in Guangzhou next time.
The hotel location is great, just right above metro line 2 & line 8. I took metro directly from Baiyun airport, line 3 then change to line 2, about an hour ride. The change of metro line is easy, just walk over the platform. And it costs RMB8 only. What a bargain! Plenty of restaurants within a stone throw away from hotel, including McDonald's, KFC, Pizza Hut, Starbucks and some local restaurants that operates until 2am. My favourite is the cafe in the next shopping mall building, Group Coffee. They serve great coffee. There's a massage centre just opposite the road, next to Rosedale Hotel. Above McDonald's. They charge RMB98 for 70 mins foot massage. I went for a two hour massage and it costs RMB168, which is recommended! My room is at 48 floor, comfortable and clean room. The hotel staff upgraded me to deluxe room. My package comes with a 1 pax breakfast. The breakfast venue is at 49th floor. Great view, nice environment and great varieties. Will definitely return for my next visit.
Seeing the good reviews on tripadvisor and such my family (3 adults) decided to give Vertical Hotel a solid try with no prejudice opinion but only looking to stay comfortably during our stay at Guangzhou. Being exhausted from getting off our flight at 9pm at night we got to the hotel thinking everything would go smoothly and we can finally get a good night's rest. When we got there everything seemed okay, we showed them our booking confirmation print out to, which I shall point out that we had paid in August 2016 for 3 adults. Thinking that we could just quickly check in we patiently waited for the reception desk to process our booking and proceed to give us our room cards. We had made an arrangement with a travel agency to book for 3 adults specifically, on our booking confirmation it had said 3 adults however the lady at the desk insisted that they can not process that and we would need to pay an extra fee of 200rmb on top. We explained that we had booked for 3 adults and it has been confirmed by the hotel through the email, why would we need to pay the extra fee? She them informs us that they cannot allow 3 adults in 1 room and we would need to pay extra for that. When we booked the hotel, there were no specific terms of condition that stated that there was an extra payment needed for 3 adults. As we had to travel out of Guangzhou for one night we had made another booking with them for an extra 2 nights, which came out to be considerably less (AU$80 equivalent to currently 400rmb) even though the booking was only made 1 week prior in comparison to a booking made in August 2016 (6 months ahead). They would not budge upon their decision and insisted that we must pay the extra money or else find somewhere else. Since we had paid for the rooms already and let me remind you, we were all tired after the flight we just could not continue to argue any further. Reluctantly handing over the extra cash we proceeded to our room only to find that they had given us a smoking floor despite our booking clearly had our request for a non-smoking floor. We were simply too tired to argue any further, so we settled in the smoke filled room with much disappointment. We were not pleased with the service provided, thinking that the next day would be easier after a night's rest to explain the situation we were only passed on from one manager to another both simply nodding their head and telling us that we did not book for 3 adults and the payment must be made. I am truly astonished to see the rapid fall in the service industry especially in Guangzhou despite having the expectation of being serviced properly in exchange for our hard earnt money, we were instead ridiculed for not being 'sneaky' or 'smart' enough when booking. Greatly disappointed, not only me but also my family. NOTE: we cancelled our other booking and booked the hotel directly opposite. We did not go on a holiday trip to argue with the hotel, but it was simply too ridiculous.
We stayed at Vertical city hotel for around a week. It wasn't as good as I had expected, when we entered the room we noticed that the floor boards were really dirty and the next day we woke up we found a few dead cockroaches on the ground. However they had a nice clean toilet and had a tiny kitchen. Worst of all was that along the corridors of this hotel there were many cigarettes along the ground.
Hotel was just above the train station. Room was big and clean except for the carpet, it was a bit sticky, feels like it was not vacuumed for awhile. But no complains. Shall just wear the slippers provided in the room. Got a complimentary upgrade. View was fantastic. We are so high up we practically feel like we are on top of the world. Will come back to stay during our business trips.
I would like to share my stay in this particular hotel in March 2016. This hotel is located in the same complex as Metro/subway station which made it convenient to reach. Once I reached the hotel, the check-in process was quite efficient and within 15 minutes, I was in the room already which was located in 44th floor. My room was not big in dimension but it was large enough to accommodate 1 person : It was fairly clean, properly designed and well maintained. Everything was in order during my stay and I was really satisfied. Walmart is basically located across the hotel and there are many restaurants to choose from in the surrounding area. Breakfast area is located in the top floor of the hotel which by right supposed to be the highlight of this hotel. However, since air pollution in Guangzhou was one of the highest in the China, we barely could see any view from the breakfast area during our 8 days' stay. Breakfast's spread was acceptable although in my opinion, it was more suitable for a 3 stars' hotel. During my visit in Guangzhou which normally took place in March in the past 10 years, such condition was considered as normal as Guangzhou's sky was covered by grey clouds almost every single day during my previous stay. It was a pity as I did believe the view would be fantastic from the top floor (even from my room in 44th floor). Although it was not a real 4 stars' hotel, I really don't hesitate to rate this hotel as a genuine 3.5 stars' hotel based on the hotel's condition and the rate I was paying. It is definitely rated as one of the better quality hotels I had been staying in Guangzhou in the past 10 years.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 112 reviews