Sofitel Guangzhou Sunrich5.0 out of 5.0
Recent guest reviews
I got my room off Expedia for a really price.its a nice resort. beds, are great, the staff were great, no complaints. The rooms are posh its a borderline 5 star experience. clean table dining. nice gym and bar area
We arrived very early (8am) after a night flight from BKK and were allowed to check in early... which was perfect and much appreciated. Hotel is quite far from the subway/metro... but easy enough to get a taxi (we opted to walk, but wouldn't next time with all the cases). Everything was excellent from the breakfast (very very good and plenty of options), to the comfy bed. We had some luggage issues (bought a new case and got ripped off... lesson learnt), but the concierge (Mr. Kevin Lo) couldn't have been anymore helpful. He got maintenance to come and help us. It was exemplary service. Also Mr. Rick Peng attentively helped us to get a taxi etc. A great stay! Definitely staying here again.
Hotel is located roughly 40-50 minutes by car to the city centre of Guangzhou from the Baiyun International Airport. Check was rather "bumpy" as the front counter staff was rather junior and did not ask for help until I prompted to see the manager. I had showed my platinum card first and was subsequently told that my room was not ready! It was already 4pm at the time when I checked in. She also told me that I was not eligible for a room upgrade! I certainly thought that this is highly unacceptable. I'm happy that Mr Terry took over and finally put everything back in the correct perspective. My hats off to him. Despite me not using the preferred guest check-in as it was occupied at the time, front line staff should be well informed and seek for help when they are struggling with their loyal customers. Room upgrade honoured. From there on, everything was smooth sailing. All the staff at Club Millesime (29th floor) were proficient in English (of course, it would be a greater advantage if you did cantonese and mandrin!). The provided directions, food options, and served all the basic needs for you to get around Guangzhou. Amenities in the lounge were amazing. My room was also on the same floor which was comfortable; cosy, sleek and had a bit of french and Chinese culture incorporated. First time I stayed in a room with an emergency exit at the back! (next to toilet) Excellent breakfast spread of local and international cuisine at the 2nd floor restaurant. For those on the 29th floor, you can also have your breakfast there. Options almost similar, just more quiet. As usual, the have a huge selection to breads and pastries - like all the other Sofitels. Manage to try the indoor pool which was really cool considering its winter in that region at the moment. Temperature was just right and give you views of the Canton Tower (better seen from the 29th floor if you have the opportunity). There is also a smaller Jacuzzi pool at the side. Gym services are adequate together with a games room. Did not find time to try the spa - noted it was really pricey too! In the end of the day, I found what I was looking for - an incredible hotel experience and service for me and my family!
It is a very great experience staying at this hotel. We receive a warm welcome and great service at the Club Millesime, special thanks to the manager Icy and the vice manager Jade and the crew of course who provide us with warm hospitality. The room is also one of the highlights of this trip, which makes our trip perfect and we are having a very great time staying at the hotel. In conclusion, we are very satisfied with the accommodation experience at Sofitel Guangzhou Sunrich and this hotel is definitely worth coming
everything was perfect, except that the check-in and check-out experience was kinda slow i feel, breakfast was great but was too busy that could not try the happy hr in the lounge thou, overall all the staffs are excellent
Sofitel is located in a convenient location, just a 5-minute taxi ride from Guangzhou East Train Station. Once you entered the hotel, you will feel the artistic style and the details of French. Artistic decoration is all over the hotel. The small details which improve the staying experience can be found everywhere. Once I entered the room, I was impressed by the open-bed service! In order to make you sleep well, the hotel offer more than 8 types of pillows. They also offered free L'occitane lavender sleep well pillow mist which can make you feel clam before your stay. These details cant be found in any others. For the software, I am arriving in late night and front office staff- Winnie is the one who helped to process the check-in procedure. Winnie has a great smile and very polite. You can feel that her service is straight from her heart making you feel welcomed even this is the 1st time for me to stay here. The whole process is smooth and efficient. Moreover, our Room Attendant- Jay has almost leave us a good impression. On the 1st day of arrival, the shower in the bathroom seems not working. Thus, I left a note on the 2nd day. When I returned, Jay has wrote me a reply that he has already fixed it for us! Every year I will try with different hotel brands in Guangzhou and up till now, I can say Sofitel is the one which have the best staff among others.
I stayed at this hotel several times in the past few years. The hotel is still new and clean. I recently stayed at this hotel two nights during x'mas holidays. As I am hotel member, the hotel gave me a bottle of sparkling wine. Very nice surprise. The service is good in the pub on 8/F and VIP lounge. I definitely will choose this hotel again in my next GZ trip.
We had a wonderful and well equipped room with a view over the city. The facilities were amazing, from the comfortable beds to the spotlessly clean and well decorated rooms. I adore every little art they placed on the wall. The staff in general were sensational and spoke surprisingly good English (especially for mainland China standard). Another the other highlight was the breakfast - wide choice of local and western food, well prepared and spiced. I wish i could stay longer.
Excellent stay. Service, room, food is above expectation. Location is so so, but this hotel makes up for it. Loved the breakfast buffet, especially brunch. TVs in the bathroom mirror are an added touch, makes you feel like you are staying in a high-tech place.
I am a member of Club Accor and I have to say that this hotel in GZ is among the best. This time I didn’t get an upgrade but sometimes that also happens. The staff is friendly and when they smile it really feels that they are smiling especially to you abd not because they have been trained to do so. Whatever kind of service you ask for they strive to meet your needs. Thank You ❤️. I come here frequently and will most probably come back.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Located in Tianhe, Sofitel Guangzhou Sunrich is within a mile (2 km) of sights such as Liyuan Light Science Museum and Tianhe Stadium. This 493-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. CITIC Plaza and Baozhen Tong Art Museum are also nearby.
Enjoy dining at 2 on 988 Cafe, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 493 air-conditioned accommodations feature separate bedrooms. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Refrigerators, minibars, and coffee makers are also standard.
Guests staying at Sofitel Guangzhou Sunrich enjoy access to a full-service spa, an indoor pool, and a spa tub. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1658 reviews