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The Ritz-Carlton, Guangzhou

5.0 out of 5.0

Recent guest reviews

I have already stayed here early November of 2017. Whenever I stay here I just opt to stay on the top floor with the beautiful Canton Tower Pearl River View room. Really, I've got so many good memories right here at The Ritz-Carlton Guangzhou.

My trip was wonderful. NINY was awesome so resourceful. Highly professional. She took customer service to another level for my husband and I. All the staff were equally professional, from the duty manager at check in to the door guys, restaurant staff. Our fear of language barrier was completely eroded. Thank you NINY, thank you Ritz Carlton. We’ll surely be back.

Rightly located at the financial district of Guanzhou, The Ritz Carlton offers a true Ritz experience in the middle of china. Very comfortable and cozy room, excellent service. You feel welcome and at home, yet in a very luxury environment. Great bar, great Chinese restaurant, Cantonese food with just what is needed for westerner to really appreciate. Greatly recommend if you are in need for such hotel, either for business or leisure.

Every time when I come to Guangzhou, I will have at least one meal at the Foods restaurant in the Ritz-Carlton Guangzhou. In this luxury property, the well-designed environment and wide range of foods will definitely make your dining experience memorable, no matter it's business meeting, dating or gathering. The service is the best I have ever seen, as Camille the Assistant Manager leads a great team. She gave me an introduction for what they offer on the buffet. The Foods restaurant offers various types of cuisine, starting with cheese, seafood and salad bar. Followed up by South East Asian cusine, Barbecue, German, Western(Spaghetti, etc.), Japanese, Cantonese, Chinese, Noodle station and drinks station. Different theme dinner will provide different food, such as Oyster, Steak and Foie Gras, Lobster. Most importantly, I would like to thank the following individuals for their outstanding customer service attitude and people skill making my dining experiences memorable and great again: Camille, Helen and Marry, whom are always smiling and happy. Three of them took great care of me during my dinner. By knowing that I was celebrating my birthday at the Foods, Camille, Helen and Marry surprised me with a free cake and birthday wishes. I wish my information will be passed to them, because they are the main reason the Ritz-Carlton business is doing well and customer like us want to keeping come back.

Marry made this magical night perfect. She was so kind and attentive. We cannot wait to come back!the variety of food was great.the setting is lovely. Five star from start to finish. By the way, best deserts ever!

The good: The view to the Canton Tower Staff is well trained and very attentive, good service Nearby tourist attractions Good Service TO-FROM Canton Fair The not so great: Price for what you get It is a RITZ so I expected more luxury Room furniture looked like it needed a refresh The location is a good walk to the metro Not many good dining options nearby Breakfast and Dinner Buffet is just okay, nothing special Over the last 20 years visiting Guangzhou I have been able to try all the top hotels, I dont think I would visit this property again. I am a Gold member with Marriott, but that also gets you very little at a RITZ. I get better service at other properties(Sofitel, Mandarin Oriental, Sheraton), other properties have more modern rooms(W, Mandarin Oriental, Langham Place, Four Seasons), others have a better breakfast (Mandarin Oriental, Sofitel, Shan Gri La, Westin Pazhou), others have better locations (Sheraton, Tianhe marriott, Mandarin Oriental). It was just okay. Not sure I will be back. If you would like a view of the canton tower, this is a good hotel.

Good location over look at the Canton tower. Nearby you find lots of restaurants and some shops towards to the subway station by walking distance. The standard room is a bit dull interior and less spacious. If you can get a corner room, it is spacious, brighter and great view. There is outdoor heated pool, jacuzzi and steam sauna in the hotel.

Stayed at Ritz for two nights. Wonderful rooms, very large with super beds. Bottles of water. Bathroom is gigantic. Could not ask for more. Breakfasts with broad selection and good service. Recommended.

Hotel services were excellent, hotel members from Manager to Receptionist were very friendly and helpful. Checked in at reception and got River View room. And upgraded to One of the best room in Hotel recommended by Liz Liao ( Club Manager). Added breakfast and club lounge access for experience of the Ritz Carlton. As a Platinum Member from Marriott all the executive lounges are accessible in Marriott hotels. But The Ritz Carlton not provide that facilities for Marriott rewards members. However, the meals at Club Lounge were excellent and breakfast was very nice, plenty of choices. The best one was you can have the Noodles of your choice cook for you at counter. That was a 5 Stars. From the entrance of the hotel till your room any of the hotel members we met were very friendly and helpful. In conclusion, If I have a chance to visit again to Guangzhou, I will book the same room again, felt like home and office combined.

The Ritz-Carlton it's not just a hotel it's more than luxury place.. Love everything in this hotel The reception it's very nice..one thing happened I will say that at the end Lobby very beautiful with high quality service. The club at 33rd floor is unbelievable with a nice views and delicious food and drinks. The room is big enough with very big and modern bathroom. Every things at room. The breakfast it's good with multi choice of food and the reception is unique when just got out from the elevator a nice lady to welcome you till the food restaurant. Lovely morning with them. The swimming pool is big and warm so enjoy. The bar is very nice place to have a good time relaxing after long day in around Guangzhou. You will feel relax before your start the SPA so you should try..also they can organize your bathtub in your room. Thr location of the hotel is very nice every things close to just walk around the hotel. Back.. well i can say the only bad thing the one who make check in the booking I booked for a club smoking room. But he down grade the room to deluxe room because not available for smoking with not any mention after long time he give me at the club room and allow to smoke. That was a bad impration Recommended to stay at this hotel

3 Xing An Road, Pearl River New City Guangzhou Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Zhujiang New Town, The Ritz-Carlton, Guangzhou is adjacent to Guangzhou Library and within a 10-minute stroll of Guangdong Museum. This 351-room, 5-star hotel has 5 restaurants, a full-service spa, and an outdoor pool. Flower City Square and Guangzhou Opera House are a short walk away.


Dining

Enjoy a drink at the bar or get your fill of fusion cuisine for breakfast, brunch, lunch, or dinner at FOODS, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All of The Ritz-Carlton, Guangzhou's 351 rooms are air-conditioned and have an array of amenities, including MP3 docks, refrigerators, and minibars. 37-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, free newspapers, and free bottled water.


Property features

At The Ritz-Carlton, Guangzhou, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

92.0% of guests recommend this hotel

Total of 1106 reviews