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Recent guest reviews

Garden represents one of the upscale properties in Guangzhou. Based on my 2 recent stays of several days there, I have been less impressed than I was some years back. Breakfast remains a pleasant aspect. Garden is adding some foreign staff which is a desirable step, as many of the expatriate worker are more cheerful and helpful. Rooms were redesigned to basically shrink the available space by including a large bath tub, which may appeal to a few. Staff helpfulness is not consistently cheerful.

Great customer service Room is a bit cold wish i got a heavier blanket.

Convenient to public transit. Food was expensive and was just okay, not outstanding. Staff at check-in stated we booked for smoking room, but we specified non-smoking. This was resolved, but really, it's 2018 and bookings are done online with all details listed, I'm not sure why there was such a confusion.

We have been several times and returned. This is a marvelous hotel. Only complain is people in the restaurants ara poorly trained in English

Truly great experience! Friendly and very caring staff.

Big room, friendly staff, good amenities, exercise room is huge.

I spend two nights at this hotel, great experience. It is certainly one of the best hotels at Guangzhou. I love the lobby and the room so much that I will certainly visit it again soon!

Really convenient, they have underground rail station right in front of hotel, lots of taxi waiting outside the hotel, gorgeous lobby, friendly staff and luxury rooms. We really enjoyed our stay. We will definitely come back.

Rooms are updated and nice. Service at the restaurants are incredibly slow.

Great hotel for 4-day visit to Canton Fair. It is clear that they try very hard to provide a 5-star experience, and mostly succeed.

368 Huanshi Dong Lu Guangzhou Guangdong

Hotel highlights

  • Close to Yuexiu Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Yuexiu within a mile (2 km) of Yuexiu Park, The Garden Hotel Guangzhou is within 2 miles (3 km) of other popular sights such as Beijing Road Pedestrian Street. This 828-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's connected to a shopping center in central Guangzhou and also close to Haizhu Wholesale Market and Guangzhou Wanda Plaza.


Dining

There are multiple options for onsite dining with 6 restaurants, including Waterfall Restaurant, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.


Rooms

The 828 rooms have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect free WiFi and wired Internet, along with LCD TVs. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and slippers. Safes, phones, and ironing boards are also available.


Property features

Guests of The Garden Hotel Guangzhou enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for CNY 380 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a health club, a sauna, and outdoor tennis courts.

Room options

Garden 66 King Bed

1 King Bed | Sleeps 3

Executive 66 Non-Smoking King Bed

1 King Bed | Sleeps 3

Executive 66 Non-Smoking Twin Bed

2 Twin Beds | Sleeps 3

Premier Twin Bed Room

2 Large Twin Beds | Sleeps 2

Guest reviews for The Garden Hotel Guangzhou

Everyone (7) Business (2) Couples (2) Family (1)
5
Everyone

By on Dec 19, 2019

Review comment responded on Dec 23, 2019

Dear Guest, Thank you for taking the time out to review your recent stay with us! We're happy to hear that you enjoyed your time. We look forward to welcoming you back to Garden Hotel for your future visits to Guangzhou! Regards, Garden Hotel

3
Business Business

Garden represents one of the upscale properties in Guangzhou. Based on my 2 recent stays of several days there, I have been less impressed than I was some years back. Breakfast remains a pleasant aspect. Garden is adding some foreign staff which is a desirable step, as many of the expatriate worker are more cheerful and helpful. Rooms were redesigned to basically shrink the available space by including a large bath tub, which may appeal to a few. Staff helpfulness is not consistently cheerful.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Dear valued guest, Thank you for sharing your valued comment following your recent visit. We regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. Once again, thank you for taking your time to call our attention to the guest experience and improvement. We do hope we will have the pleasure of welcoming you again in the near future. Yours sincerely

4
Everyone

By on Apr 20, 2019

Review comment responded on Apr 20, 2019

Dear Guest, Thank you for taking your time out to give us a review base on your recent stay here with us at The Garden Hotel. Glad to know that you had a great stay experience and we look forward to welcome you back in the near future during you visit to Guangzhou. Best regards, Jimmy Guest Experience Manager

5
Everyone

Great customer service Room is a bit cold wish i got a heavier blanket.

By , from Seattle Wa, USA on Jan 22, 2019

Review comment responded on Jan 23, 2019

Dear LH, Thank you for taking your time out to give us a review based on your recent stay with us at The Garden Hotel. Glad to know that you're happy with our customer service and your comment regarding the room being cold and heavier blanket feedbacks will be passed to our related management for improvements. Thank you again for your kind review and we hope to see back again soon in the near future! Best regards, Guest Services

4
Everyone

Convenient to public transit. Food was expensive and was just okay, not outstanding. Staff at check-in stated we booked for smoking room, but we specified non-smoking. This was resolved, but really, it's 2018 and bookings are done online with all details listed, I'm not sure why there was such a confusion.

By on Dec 9, 2018

Review comment responded on Dec 10, 2018

Dear Anonymous, Thank you for taking the time out to write us a review and we are sorry to hear that your not satisfied with the some of the points mentioned. We will take your feedback to notify our related management and we hope to be able to receive you again in the future!

5
Everyone

We have been several times and returned. This is a marvelous hotel. Only complain is people in the restaurants ara poorly trained in English

By , from Madrid on Oct 28, 2018

Review comment responded on Dec 13, 2018

Dear Boris, Thank you for taking the time out to reivew your recent stay with us. We're sorry to hear that you had some language barrier at some of our restaurant outlet but we are fully aware of the situation and proper English staffs are assigned to prevent such incident occuring again. We look forward to welcoming you back for your future trips to Guangzhou!

5
Couples

Truly great experience! Friendly and very caring staff.

By on Apr 10, 2018

Review comment responded on Apr 24, 2018

Dear Guest, Thank you for taking the time out to write such a great review of your recent stay! Your feedback is much appreciated! Regards, Garden Hotel

5

nice and comfortable

Everyone

Big room, friendly staff, good amenities, exercise room is huge.

By , from san francisco on Mar 1, 2018

Review comment responded on Mar 3, 2018

Dear Eliza, Thank you for leaving such great feedback about your recent stay! We're glad that you were able to enjoy your time here. We look forward to welcoming you back to our hotel for your future visits to Guangzhou! Regards, Garden Hotel

4

some slippage from its glory days

Everyone

By , from Seattle WA on Nov 10, 2016

Review comment responded on Nov 15, 2016

Dear Peter, thank you for providing some insight about your recent visit to the Garden Hotel. While I appreciate your positive comments, I would like to apologize for the unpleasant experience which you have had at our Front Desk. Please rest assured that your comments will be shared with the relevant department for review and rectification. Best regards Jochen Schuermann Director of Guest and Event Experience

5

awesome hotel expereince

Family

I spend two nights at this hotel, great experience. It is certainly one of the best hotels at Guangzhou. I love the lobby and the room so much that I will certainly visit it again soon!

By on Mar 4, 2016

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