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voco Guadalajara Neruda by IHG

4.0 star property

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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

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Av Pablo Neruda #2828, Guadalajara, JAL, 44630
  • Place, Midtown Jalisco
    ‪12 min walk‬
  • Place, Punto Sao Paulo Shopping Center
    ‪14 min walk‬
  • Place, US Consulate General Guadalajara
    ‪4 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

View from room

Standard Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor) | Premium bedding, free minibar, in-room safe, desk

Premium Room, 1 King Bed (Mid Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

View from room

Premium Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Standard Room, 1 King Bed (Mid Floor) | View from room

Standard Room, 1 King Bed (Mid Floor)

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor) | Premium bedding, free minibar, in-room safe, desk

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

8.0 out of 10
Very good
(1 review)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor) | Premium bedding, free minibar, in-room safe, desk

Standard Room, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(22 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mid Floor)

Standard Room, 2 Queen Beds (Mid Floor) | Premium bedding, free minibar, in-room safe, desk

Standard Room, 2 Queen Beds (Mid Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (High Floor)

Standard Room, 2 Queen Beds (High Floor) | View from room

Standard Room, 2 Queen Beds (High Floor)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Guadalajara

Located in Providencia within a short walk of Punto Sao Paulo Shopping Center, voco Guadalajara Neruda by IHG is within 2 miles (3 km) of other popular sights such as US Consulate General Guadalajara. This 104-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Bosque Los Colomos - 10 min walk - 0.6 miles
  • Midtown Jalisco - 12 min walk - 0.7 miles
  • Punto Sao Paulo Shopping Center - 14 min walk - 0.8 miles
  • US Consulate General Guadalajara - 4 min drive - 1.5 miles
  • Guadalajara Country Club - 4 min drive - 2.2 miles

Getting around

  • Plaza Patria Station - 3 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 54 min drive

Restaurants

  • ‪Breathe - ‬1 min walk
  • ‪Somaru - ‬3 min walk
  • Bombona2828
  • ‪Café Barra Café - ‬2 min walk
  • ‪Sereno - ‬4 min walk

About this property

voco Guadalajara Neruda by IHG

Built in 2022, the brand new voco Guadalajara Neruda by IHG features a gym, meeting rooms, and a conference center. If you drive, self parking is MXN 80 per day, and there's also an area shuttle. Front-desk staff are standing by 24/7 to assist with any requests. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, a water dispenser, and a banquet hall.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer rainfall showers and hair dryers. Free minibar items, balconies, and espresso makers are also standard.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 300 m
  • Free shopping center shuttle
  • Secured, covered self parking on site (MXN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to noon on weekdays and 7:30 AM to noon on weekends; MXN 200 to 345 for adults and MXN 110 to 113 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Querida Luna
  • Querida Luna

Things to do

  • Bicycle storage
  • Gym

Family friendly

  • Changing table
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Conference center (980 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (33 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Eco-friendly cleaning products used
  • No plastic water bottles
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 600 per pet, per stay
  • Dogs and cats only
  • 2 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 345 for adults, and MXN 110 to 113 for children
  • Covered self parking fee: MXN 80 per day (in/out privileges)
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 150
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 150.
  • Onsite safety features include a fire extinguisher and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Voco Neruda
Voco Guadalajara Neruda
voco Guadalajara Neruda by IHG Hotel
voco Guadalajara Neruda an IHG Hotel
voco Guadalajara Neruda by IHG Guadalajara
voco Guadalajara Neruda by IHG Hotel Guadalajara

Frequently asked questions

Are free cancellation options available at voco Guadalajara Neruda by IHG?

Voco Guadalajara Neruda by IHG provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at voco Guadalajara Neruda by IHG?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at voco Guadalajara Neruda by IHG on May 10, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of voco Guadalajara Neruda by IHG?

This hotel is situated in Providencia within a short 14-minute walk of Punto Sao Paulo Shopping Center and also 11 minutes on foot from Bosque Los Colomos. You'll also find Andares Shopping Center and Avienda Chapultepec within a short drive.

Will I be able to park at voco Guadalajara Neruda by IHG?

Yes, secured parking is offered for MXN 80 per day with in/out privileges. An electric car charging station, wheelchair-accessible parking, and bicycle parkingare also available.

Does voco Guadalajara Neruda by IHG have a casino on the premises?

No, voco Guadalajara Neruda by IHG doesn't have a casino.

Is there an indoor pool at voco Guadalajara Neruda by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at voco Guadalajara Neruda by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, couples/private dining, and proposal/romance packages.

Does voco Guadalajara Neruda by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does voco Guadalajara Neruda by IHG feature a restaurant that includes a breakfast menu?

Yes, voco Guadalajara Neruda by IHG serves a cooked-to-order breakfast for a surcharge each morning at Querida Luna.

Does voco Guadalajara Neruda by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at voco Guadalajara Neruda by IHG for a fee of MXN 600 per pet, per stay. The property also provides food and water bowls.

Does voco Guadalajara Neruda by IHG have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to voco Guadalajara Neruda by IHG?

The closest major airport to voco Guadalajara Neruda by IHG is Don Miguel Hidalgo y Costilla Intl. Airport (GDL), which is 16.1 mi away (54 minutes by car).

Can I book a room with a balcony at voco Guadalajara Neruda by IHG?

Yes, every guestroom at voco Guadalajara Neruda by IHG comes with a balcony and some offer city views.

voco Guadalajara Neruda by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 429 out of 534 reviews
Rating 8 - Good. 69 out of 534 reviews
Rating 6 - Okay. 18 out of 534 reviews
Rating 4 - Poor. 4 out of 534 reviews
Rating 2 - Terrible. 14 out of 534 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aziel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property.
Stayed 2 nights in Apr 2026

8/10 Good

HECTOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good only the tv set never get to work properly, hope next time it does
Stayed 4 nights in Feb 2026

8/10 Good

Irene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best location!! There are several restaurant options around the corner from the hotel that I was impressed with ( one from Spain and a sushi on top of Barra Cafe)
Stayed 4 nights in Jan 2026

10/10 Excellent

Sandra

Stayed 1 night in Jan 2026

2/10 Terrible

Francisco

Traveled with partner
I have stayed at this hotel several times, and I have almost always had good experiences. However, I have noticed a progressive decline in the quality of the hotel. I stayed last night, and it was a terrible experience. The hallway smelled like grilled meat the entire time, as if smoke from the restaurants was venting directly into it. The toilet flush button did not work, the sink water would not drain and became clogged, the bathroom flooded, and throughout the night there was a mechanical noise in the room that intensified and woke me up several times. This occurred in room 425. I understand the intention behind recycling key cards, but the ones we were given were scratched, worn out, and unattractive. Overall, it feels as though the hotel has significantly lowered its standards. This genuinely saddens me, as voco Guadalajara has been one of my preferred hotels to stay at in Guadalajara.
Stayed 1 night in Jan 2026

10/10 Excellent

antonio

Stayed 3 nights in Jan 2026

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
El hotel expelente, instalaciones excelentes, expelente servicio. El staff mas que amable y el desayuno estaba delicioso. Mega recomendado!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Renata

Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Room and facility were clean and staff was hospitable! The restaurant is a little overpriced, but delicious.
Stayed 3 nights in Dec 2025

10/10 Excellent

Vanessa

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was perfect for our couples get away. The hotel was nice, clean, safe and centrally located to great restaurants and bars. The Hotel staff was courteous and helpful. Had breakfast at the hotel restaurant which we enjoyed. No complaints
Stayed 4 nights in Dec 2025

10/10 Excellent

octavio

Stayed 4 nights in Dec 2025

8/10 Good

Irene

Stayed 4 nights in Dec 2025

6/10 Okay

Eugenia

Stayed 4 nights in Aug 2025

10/10 Excellent

Gerardo

Stayed 5 nights in Nov 2025

8/10 Good

Marlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was great, no issues checking in, it would be nice to have a direct access elevator instead of having to switch elevators- I’m using a wheelchair and anyone who travels to Mexico knows that it’s already difficult when in a wheelchair with sizing of elevators,ramps and stone floors.. Wish there was a microwave in the room to reheat our food.. other than that room was great! We had hot water and complimentary beverages in the mini fridge (only the first set).
Stayed 3 nights in Nov 2025

10/10 Excellent

Priscilla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean rooms. Very comfortable and quiet hotel. In a great location with lots of restaurants, cafes, parks and walking within just a few steps of the hotel. Staff is amazing as well. We always stay here when visiting Guadalajara.
Stayed 2 nights in Nov 2025

10/10 Excellent

DANIELA

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Me encantó, excelente ubicación, amenidades, limpieza, y comida deliciosa. Sin duda regreso!
Stayed 3 nights in Nov 2025

10/10 Excellent

Victor, Denver

Liked: Cleanliness
Stayed 5 nights in Nov 2025

10/10 Excellent

Lucy

Stayed 5 nights in Nov 2025

8/10 Good

Isaac

Stayed 2 nights in Nov 2025

10/10 Excellent

Ana

Stayed 2 nights in Nov 2025

8/10 Good

Claude, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Just some consistency from Expedia website wrt pricing, didn’t like the surprise when I was told that our small dog had to pay the same as a extra guest…. Quite ridiculous, please Expedia, review your process
Stayed 1 night in Nov 2025

10/10 Excellent

Omar

Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Great location, perfectly clean, good size and really kind staff. Don't expect amenities, there's a mini gym and that's it.
Stayed 2 nights in Nov 2025

8/10 Good

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was clean and the beds were comfy. The waterflow from the shower was great, but the bathroom design was terrible. The shower was only half enclosed and the bathroom floors would get soaked every shower, so much so that the floors were already damaged. The rooms were a bit small, but other than the aforementioned, it was a very decent stay.
Stayed 4 nights in Nov 2025