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Hotel Portonovo Plaza Expo

3.0 out of 5.0

Recent guest reviews

Breakfast is terrible. Average hotel, they can do better.

OVERALL THE HOTEL WAS PLEASANT AND KEPT CLEAN. BUFFET OMELETTES, COFFEE, BREADS AND JUICES WERE LIGHT AND FILLING. ROOM WAS CLEAN AND FACILITY WELL MAINTAINED GIVEN ITS' LOCATION TO A BUSY ROAD. STAFF ARE VERY, VERY KIND AND I APPRCIATED THE CLEANING STAFF WHO BROUGHT EXTRA PILLOWS AND TOWELS.

the drain in bathroom smells, shower over flows, need a light had to reported twice, never fix the problems after reported, A/C noisy and didn't work,. was change to another room and same problems. towels look like they were use to wash cars.

PROS: We checked in early at no additional cost. The breakfast buffet was nice and hotel conveniently located. CONS: Room had old, dirty bedding. Double beds so we got to chose between a dirty, stained bedspread Or the other one with holes on it. It was gross. AC didn't work and nothing they could do about it. We will not stay here again. Pictures look much better than what we got.

Hole package - breakfast,car parking,swimming pool,location - good value Wireless - fails a lot, apparently - "nothing can be done" Staff and security very nice, helpfull and friendly - except older bearded bully at night service- rather unpleasant. But has field for improvement. At overcrowded and busy City as Guadalajara - definitely worthy stay

I had a great experience during my stay in this hotel. People were very friendly. Great customer service. Everything I asked for they provide it to me. I would definitely recommend it.

Great hotel .... will def. stay there again.. Well worth your money close to shops and great atmosphere

I stayed for 1 week & can say location is perfect (close to plaza del sol), breakfast is included & has a parking lot. The only comment I have is that wifi is enabled in the hotel, however it does NOT work. I thought pwd was incorrect so I went to the reception & tried to connect from there but didn't work. If your are planning to work at night from hotel this hotel is not the best for you. In the case you just need a good location to sleep then I check in at Portonovo!

Need more cleaning. Rooms quite noizy. Bed ok, tv ok.

The room was fine even though was noisy because was facing the Ave. Lopez Mateo.

Av Lopez Mateos Sur 2400 Zapopan JAL

Hotel highlights

  • Close to Expo Guadalajara
  • Free hot/cold buffet breakfast on weekdays
  • Free WiFi in public areas
  • Free valet and self parking

Expo Guadalajara is within a mile (2 km) of Hotel Portonovo Plaza Expo, and other popular attractions like La Minerva are within a few miles (5 km). This 45-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free valet parking. Plaza del Sol and Majestic Casino are a short walk away.


Dining

Start your day off right with a free hot/cold buffet breakfast, served on weekdays from 7:00 AM to 11:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 45 air-conditioned rooms feature phones and desks. 32-inch LCD TVs come with cable channels. Rooms also include free toiletries.


Property features

Guests of Hotel Portonovo Plaza Expo enjoy features like 2 outdoor pools, free WiFi in public areas, and a conference center. There's free valet parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Additional amenities include a business center and a garden.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Hotel Portonovo Plaza Expo

Everyone (5) Business (2) Friends (2) Other (1)
3

average hotel

Everyone

Breakfast is terrible. Average hotel, they can do better.

By on Feb 10, 2018

Review comment responded on Feb 18, 2018

Thank you for your feedback. We will pay closer attention to our breakfast service and fix better meals. Thank you for stayng with us.

4

plaza del sol guadalajara

Everyone

OVERALL THE HOTEL WAS PLEASANT AND KEPT CLEAN. BUFFET OMELETTES, COFFEE, BREADS AND JUICES WERE LIGHT AND FILLING. ROOM WAS CLEAN AND FACILITY WELL MAINTAINED GIVEN ITS' LOCATION TO A BUSY ROAD. STAFF ARE VERY, VERY KIND AND I APPRCIATED THE CLEANING STAFF WHO BROUGHT EXTRA PILLOWS AND TOWELS.

By , from LOS ANGELES on Nov 20, 2017

Review comment responded on Nov 27, 2017

We appreciate your evaluation and comments. We are pleased to know that I enjoy your stay, as well as that the staff has made you feel welcome. Thanks for staying with us.

2

first and last

Everyone
old towels

the drain in bathroom smells, shower over flows, need a light had to reported twice, never fix the problems after reported, A/C noisy and didn't work,. was change to another room and same problems. towels look like they were use to wash cars.

By on Jul 21, 2017

Review comment responded on Jul 26, 2017

Thank you for your evaluation and feed back. We are sorry that your stay was not pleasant, we have passed your comments to management so that they do not repeat this as well as to check the towels and take out of circulation those that are in poor condition. Thank you for staying with us.

1

old, dirty room

Everyone

PROS: We checked in early at no additional cost. The breakfast buffet was nice and hotel conveniently located. CONS: Room had old, dirty bedding. Double beds so we got to chose between a dirty, stained bedspread Or the other one with holes on it. It was gross. AC didn't work and nothing they could do about it. We will not stay here again. Pictures look much better than what we got.

By , from Sacramento, CA on Mar 28, 2017

Review comment responded on Mar 30, 2017

We appreciate your evaluation. We regret that you did not enjoy your stay, we have passed your comments to management to replace the bedding and check the air conditioners. We were pleased to find that the location was convenient and the breakfast was to your liking. Thank you for staying with us.

4

reasonable.

Everyone

Hole package - breakfast,car parking,swimming pool,location - good value Wireless - fails a lot, apparently - "nothing can be done" Staff and security very nice, helpfull and friendly - except older bearded bully at night service- rather unpleasant. But has field for improvement. At overcrowded and busy City as Guadalajara - definitely worthy stay

By , from Toronto on Jun 2, 2016

Review comment responded on Jun 9, 2016

Thank you for taking the time to post a review. We are happy to read you enjoyed our services and facilities and that overall your stay was pleasant. We will pay close attention to our night staff, lack of hospitality is unjustifiable in the industry. Thank you for letting us know and for staying with us. It was our very pleasure to have you over!

5

greatest experience

GetawayWithFriends

I had a great experience during my stay in this hotel. People were very friendly. Great customer service. Everything I asked for they provide it to me. I would definitely recommend it.

By on Jul 8, 2015

5

great hotel

GetawayWithFriends

Great hotel .... will def. stay there again.. Well worth your money close to shops and great atmosphere

By on Mar 13, 2015

4

good location; wifi not working

BusinessTravelers

I stayed for 1 week & can say location is perfect (close to plaza del sol), breakfast is included & has a parking lot. The only comment I have is that wifi is enabled in the hotel, however it does NOT work. I thought pwd was incorrect so I went to the reception & tried to connect from there but didn't work. If your are planning to work at night from hotel this hotel is not the best for you. In the case you just need a good location to sleep then I check in at Portonovo!

By on Nov 10, 2014

3

just ok money saver

BusinessTravelers

Need more cleaning. Rooms quite noizy. Bed ok, tv ok.

By on Dec 18, 2012

3

experience at porto novo

Singles

The room was fine even though was noisy because was facing the Ave. Lopez Mateo.

By on Oct 22, 2012