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Recent guest reviews

Great rock band!

I liked everything about this property. The rooms, amenities, rock memorabilia, pool, gym, restaurants, bars, live music, staff. Everything was awesome!!

Lobby Bar great place to meet up and hear awesome live music. Food was great and service better then most places!!!

It was a great time! All the staff that we encountered were really nice and helpful. The only thing that wasn't great was the fact that there wasn't much within walking distance.

We have stayed at Hard Rock in Cabo and San Diego , so decided to stay here but was Disappointing. The Hotel is next to train so you can hear it, showers don’t drain properly, shower head is plugged and only has 2 holes working, sink faucet was loose, bathroom wallpaper was dirty. Arrived earlier around 1:00 pm and receptionist said check in is at 3:00 pm, I said can you check to see if you have any rooms available and he responded without checking that check in is at 3:00 Breakfast was great , I won’t return

Great hotel, pool, breakfast buffet, bar, entertainment

Great hotel

Great hotel and friendly staff. Is expensive though so make sure to bring your wallet.

Staff was very accommodating

The pool water was heated but it was more like a jacuzzi. Was not able to enjoy it for long as it was too hot. The food at both restaurants in the hotel where not good. I didn't have high expectations on the food because of the negative review on google, so my disappointment wasn't a surprise. The rooms where nice but could have been cleaned better.

Some of the staff was not friendly. On our first day we wanted to check the pool which is one that attracted our attention and one of the staff Alex who was at the entrance of the pool area approached my family questioning if we were guest or just coming from the street just to wounded around. That was very disrespectful. I understand they are to make sure guest are safe but the way he approached us was insulting, we didn’t feel comfortable visiting the pool area again. I have to recognize Victoria and other front desk staff were very helpful and professional. It was our fist time in Guadalajara and one of them helped us to book a trip to Tequila. Some personal from the restaurants were very friendly as well. I am not sure if some training in customer service is needed for some of your personal. I went to the hotel because my family had a good experience in Cancun previously. If I go again to Guadalajara I will try another hotel not Hard Rock.

Av. Ignacio L. Vallarta 5145 Zapopan JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Hard Rock Hotel Guadalajara places you within 3 miles (5 km) of popular attractions like La Minerva and Expo Guadalajara. This 348-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Zapopan and also close to World Trade Center.


Dining

Enjoy a bite to eat at Sessions, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 8:00 AM to 11:00 AM.


Rooms

Guests can expect 49-inch Smart TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, coffee makers, and safes.


Property features

Built in 2018, the brand new Hard Rock Hotel Guadalajara features a full-service spa, an outdoor pool, and a gym. Parking is MXN 60 per day (MXN 60 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for MXN 330 per vehicle one-way. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.

Room options

Deluxe Room, 1 King Bed, Hot Tub

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds (Rock Royalty)

2 Queen Beds | Sleeps 3

Deluxe Room, 1 King Bed (Rock Royalty)

1 King Bed | Sleeps 2

Superior Room

1 King Bed | Sleeps 2

Guest reviews for Hard Rock Hotel Guadalajara

Everyone (14) Couples (6) Family (5)
3
Everyone

By on Mar 18, 2024

5
Everyone

Great rock band!

By , from Orland Hills on Mar 15, 2024

5
Everyone

I liked everything about this property. The rooms, amenities, rock memorabilia, pool, gym, restaurants, bars, live music, staff. Everything was awesome!!

By on Nov 2, 2023

Review comment responded on Nov 8, 2023

Dear Erick,Thank you very much for choosing us as your setting at Hard Rock Hotel Guadalajara. We appreciate you taking the time to share your feedback with us.It will be a pleasure to serve you again as a Rock Star, to continue using Hard Rock Hotel GDL as your lodging stage and to give us the oportunity once again and to continue demonstrating our legendary service that characterize us. Receive a cordial greeting from Hard Rock Hotel Guadalajara Team.

5
Partner Couples

Lobby Bar great place to meet up and hear awesome live music. Food was great and service better then most places!!!

By , from PHOENIX on Oct 27, 2023

Review comment responded on Nov 6, 2023

Dear Henry,Thank you very much for choosing us as your setting at Hard Rock Hotel Guadalajara. We appreciate you taking the time to share your feedback with us.It will be a pleasure to serve you again as a Rock Star, to continue using Hard Rock Hotel GDL as your lodging stage and to give us the oportunity once again and to continue demonstrating our legendary service that characterize us. Receive a cordial greeting from Hard Rock Hotel Guadalajara Team.

5
Family Partner Couples Friends

It was a great time! All the staff that we encountered were really nice and helpful. The only thing that wasn't great was the fact that there wasn't much within walking distance.

By on Sep 9, 2023

Review comment responded on Sep 11, 2023

Dear JildaThank you very much for choosing us as your setting for your recent stay at Hard Rock Hotel Guadalajara.It is through your feedback that we can improve our services and set the standar for delivering authentic experiences. We are committed to continuing to provide you with rock star comforts and making your future stays legendary.Receive a cordial greeting from Hard Rock Hotel Guadalajara Team.

5
Everyone

By on Jul 28, 2023

Review comment responded on Aug 17, 2023

Apreciable AnaMuchas gracias por habernos elegido como su escenario en alojamiento, en su reciente estancia en Hard Rock Hotel Guadalajara. Valoramos que se tomara el tiempo para transmitirnos su experiencia a través de su calificación y nos encanta saber que disfrutó de nuestras instalaciones y amenidades, ya que nos esforzamos por brindar un servicio incomparable a todos nuestros valiosos huéspedes y nos complace nos haga saber que cumplimos con sus expectativas.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.

3
Partner Couples Business Business

We have stayed at Hard Rock in Cabo and San Diego , so decided to stay here but was Disappointing. The Hotel is next to train so you can hear it, showers don’t drain properly, shower head is plugged and only has 2 holes working, sink faucet was loose, bathroom wallpaper was dirty. Arrived earlier around 1:00 pm and receptionist said check in is at 3:00 pm, I said can you check to see if you have any rooms available and he responded without checking that check in is at 3:00 Breakfast was great , I won’t return

By on May 26, 2023

Review comment responded on May 27, 2023

Dear SiavashThank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Guadalajara, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. It is through your feedback that we can improve our services and set the standar for delivering authentic experiences. Please accept our sincere apologies for the inconvenience that has affected your experience. We are committed to continuing to provide you with rock star comforts and making your future stays legendary.While we look at this backstage, your comment will be shared with the corresponding areas for their due attention.Receive a cordial greeting from Hard Rock Hotel Guadalajara Team.

5
Everyone

Great hotel, pool, breakfast buffet, bar, entertainment

By on May 14, 2023

Review comment responded on May 15, 2023

Dear ErickThank you very much for choosing us as your setting for your recent stay at Hard Rock Hotel Guadalajara. We appreciate you taking the time to share your rating with us that means your satisfaction been very well. It will be a pleasure to serve you again as a Rock Star, to continue using Hard Rock Hotel GDL as your lodging stage and to give us the oportunity once again and to continue demonstrating our legendary service that characterize us. Receive a cordial greeting and the best vibe from Hard Rock Hotel Guadalajara Team.

5
Everyone

By on May 1, 2023

Review comment responded on May 22, 2023

Estimado ArielMuchas gracias por elegirnos como su escenario en alojamiento en sus estancias en Hard Rock Hotel Guadalajara, apreciamos que se tomara el tiempo para transmitirnos su experiencia.Esperamos que usted siga utilizando los hoteles Hard Rock como su elección en alojamiento y nos dé nuevamente la oportunidad de atenderle como una Estrella de Rock.Nos emociona su estancia haya sido sumamente entonada. Nuestra prioridad es brindar una atención amplificada y demostrar el servicio que nos caracteriza.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.

5
Everyone

By on Mar 17, 2023

Review comment responded on Mar 27, 2023

Estimada JohannaMuchas gracias por elegirnos como su escenario en su reciente estancia y compartirnos su experiencia a través de su calificación. Nos complace saber que disfruto de nuestros servicios e instalaciones en Hard Rock Hotel Guadalajara.Para Hard Rock Hotel Guadalajara brindar un servicio amplificado y estancias memorables son nuestra prioridad y nos complace nos haga saber a través de su comentario que su experiencia fue sumamente entonadaEsperamos siga utilizando los hoteles Hard Rock como su Stage en alojamiento y darnos nuevamente la oportunidad de consentirle como una Rock Star a través de nuestro servicio legendario que nos caracteriza.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.

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