It was a great time! All the staff that we encountered were really nice and helpful. The only thing that wasn't great was the fact that there wasn't much within walking distance.
We have stayed at Hard Rock in Cabo and San Diego , so decided to stay here but was Disappointing. The Hotel is next to train so you can hear it, showers don’t drain properly, shower head is plugged and only has 2 holes working, sink faucet was loose, bathroom wallpaper was dirty. Arrived earlier around 1:00 pm and receptionist said check in is at 3:00 pm, I said can you check to see if you have any rooms available and he responded without checking that check in is at 3:00 Breakfast was great , I won’t return
Great hotel, pool, breakfast buffet, bar, entertainment
Great hotel
Great hotel and friendly staff. Is expensive though so make sure to bring your wallet.
Staff was very accommodating
The pool water was heated but it was more like a jacuzzi. Was not able to enjoy it for long as it was too hot. The food at both restaurants in the hotel where not good. I didn't have high expectations on the food because of the negative review on google, so my disappointment wasn't a surprise. The rooms where nice but could have been cleaned better.
Some of the staff was not friendly. On our first day we wanted to check the pool which is one that attracted our attention and one of the staff Alex who was at the entrance of the pool area approached my family questioning if we were guest or just coming from the street just to wounded around. That was very disrespectful. I understand they are to make sure guest are safe but the way he approached us was insulting, we didn’t feel comfortable visiting the pool area again. I have to recognize Victoria and other front desk staff were very helpful and professional. It was our fist time in Guadalajara and one of them helped us to book a trip to Tequila. Some personal from the restaurants were very friendly as well. I am not sure if some training in customer service is needed for some of your personal. I went to the hotel because my family had a good experience in Cancun previously. If I go again to Guadalajara I will try another hotel not Hard Rock.
Very clean and friendly hotel staff. Room service was hit or miss. We found that their breakfast was the best. Their pool is beautiful. Would stay here again.
Por supuesto todo lo que está en exhibición como homenaje a los artistas. Pero sin duda el sabor de su comida y la amabilidad de su personal hace la diferencia ☺️✨
cuartos y lobby buenos. pocas opciones de comida retirado de las areas de entretenimiento
Hard Rock Hotel Guadalajara places you within 3 miles (5 km) of popular attractions like La Minerva and Expo Guadalajara. This 348-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Zapopan and also close to World Trade Center.
Enjoy a bite to eat at Sessions, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 8:00 AM to 11:00 AM.
Guests can expect 49-inch Smart TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, coffee makers, and safes.
Built in 2018, the brand new Hard Rock Hotel Guadalajara features a full-service spa, an outdoor pool, and a gym. Parking is MXN 60 per day (MXN 60 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for MXN 330 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
It was a great time! All the staff that we encountered were really nice and helpful. The only thing that wasn't great was the fact that there wasn't much within walking distance.
Apreciable AnaMuchas gracias por habernos elegido como su escenario en alojamiento, en su reciente estancia en Hard Rock Hotel Guadalajara. Valoramos que se tomara el tiempo para transmitirnos su experiencia a través de su calificación y nos encanta saber que disfrutó de nuestras instalaciones y amenidades, ya que nos esforzamos por brindar un servicio incomparable a todos nuestros valiosos huéspedes y nos complace nos haga saber que cumplimos con sus expectativas.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.
We have stayed at Hard Rock in Cabo and San Diego , so decided to stay here but was Disappointing. The Hotel is next to train so you can hear it, showers don’t drain properly, shower head is plugged and only has 2 holes working, sink faucet was loose, bathroom wallpaper was dirty. Arrived earlier around 1:00 pm and receptionist said check in is at 3:00 pm, I said can you check to see if you have any rooms available and he responded without checking that check in is at 3:00 Breakfast was great , I won’t return
Dear SiavashThank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Guadalajara, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. It is through your feedback that we can improve our services and set the standar for delivering authentic experiences. Please accept our sincere apologies for the inconvenience that has affected your experience. We are committed to continuing to provide you with rock star comforts and making your future stays legendary.While we look at this backstage, your comment will be shared with the corresponding areas for their due attention.Receive a cordial greeting from Hard Rock Hotel Guadalajara Team.
Great hotel, pool, breakfast buffet, bar, entertainment
Dear ErickThank you very much for choosing us as your setting for your recent stay at Hard Rock Hotel Guadalajara. We appreciate you taking the time to share your rating with us that means your satisfaction been very well. It will be a pleasure to serve you again as a Rock Star, to continue using Hard Rock Hotel GDL as your lodging stage and to give us the oportunity once again and to continue demonstrating our legendary service that characterize us. Receive a cordial greeting and the best vibe from Hard Rock Hotel Guadalajara Team.
Estimado ArielMuchas gracias por elegirnos como su escenario en alojamiento en sus estancias en Hard Rock Hotel Guadalajara, apreciamos que se tomara el tiempo para transmitirnos su experiencia.Esperamos que usted siga utilizando los hoteles Hard Rock como su elección en alojamiento y nos dé nuevamente la oportunidad de atenderle como una Estrella de Rock.Nos emociona su estancia haya sido sumamente entonada. Nuestra prioridad es brindar una atención amplificada y demostrar el servicio que nos caracteriza.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.
Estimada JohannaMuchas gracias por elegirnos como su escenario en su reciente estancia y compartirnos su experiencia a través de su calificación. Nos complace saber que disfruto de nuestros servicios e instalaciones en Hard Rock Hotel Guadalajara.Para Hard Rock Hotel Guadalajara brindar un servicio amplificado y estancias memorables son nuestra prioridad y nos complace nos haga saber a través de su comentario que su experiencia fue sumamente entonadaEsperamos siga utilizando los hoteles Hard Rock como su Stage en alojamiento y darnos nuevamente la oportunidad de consentirle como una Rock Star a través de nuestro servicio legendario que nos caracteriza.Reciba un cordial saludo, por parte de nuestro equipo Hard Rock Hotel Guadalajara.
Estimado CarlosApreciamos que nos haya elegido como su stage en alojamiento y se tomara el tiempo de transmitirnos su experiencia a través de su calificación. Para Hard Rock Hotel Guadalajara brindar un servicio amplificado y estancias memorables son nuestra prioridad y lamentamos haber fallado en esta ocasión.Es a través de sus comentarios y sugerencias que podemos mejorar nuestros servicios y establecer el estándar para brindar experiencias auténticas.Por favor acepte nuestras sinceras disculpas por cualquier inconveniente que haya afectado su experiencia.Estamos comprometidos a brindarle comodidades dignas de una estrella de rock, hacer que sus futuras estadías sean legendarias y crear esa experiencia de alfombra roja que usted merece.Reciba un cordial saludo por parte de nuestro equipo Hard Rock Hotel Guadalajara.
Great hotel
Dear Erick! Thank you for choosing us as your setting during your recent stay. We are so happy to hear that you had a unique and memorable experience and that our rockers provided an amplified service. We hope to see you soon to continue Rocking together.
Dear JildaThank you very much for choosing us as your setting for your recent stay at Hard Rock Hotel Guadalajara.It is through your feedback that we can improve our services and set the standar for delivering authentic experiences. We are committed to continuing to provide you with rock star comforts and making your future stays legendary.Receive a cordial greeting from Hard Rock Hotel Guadalajara Team.