Very friendly staff. Fast checking. Clean and spacious room.
This place is an absolute dump. The hallway leading to our room spelled like cat urine and smoke. Despite the “strict” no smoking policy, I could smell other peoples smoke all night. The sheers on the windows were even stained yellow. Gross! There were stains on the chair and ironing board in the room. The bathroom floor was dirty. The best was when I found someone else’s hair on my “clean” towel. The bed was super uncomfortable also. Would not sleep here again if they paid me.
I reserved the hotel because of the morning breakfast. But the breakfast was one cookie and granola bar. Terrible for the money that I paid.
Closed captioned was not provided. Sink in the bathroom problems. The toilet seating is too low and it’s hard for elderly people sitting and get up. The entrance front door card really bad and have to change the 3 times
The beds were very comfy and the motel was close to everything
People and staff are great! The units are older, however the people make up for it!
Nothing. I will never go there again. Staff is very unprofessional. Didn’t get the correct room because of the website not being updated. Says it’s pet friendly but if your pet was to breathe the wrong way you heard about it. Pool area and jacuzzi was dirty. I was completely unsatisfied with my visit.
Had property stolen from my room. When I addressed the issue I was told to speak the person that cleaned my room. Of course the person said he didn't take it. Went back to the front desk, the person called the manager at home and he stated he was sleeping and didn't want to talk to me. This is at 11am. Time shouldn't matter when you're in a management position. It gets worse, they said call the cops and make a report and told me don't leave valuable items in the room. Obviously their staff isn't trustworthy. Then my boyfriend addressed the issue. The staff didn't want to deal with the issue anymore and was told they were going to call the cops because they they never had any one steal before. The service was completely unacceptable
This is an old school hotel, restaurant, conference center type property. Shows its age in places, but our room was very nice and the staff were super friendly
Pool had a lot of chlorine we left the pool early because our eyes were getting irritated. Not bad for just an over night stay
Floor had not been swept or mopped. Still food under chair. Door on inside of room was peeling apart at the bottom room 133. Pool and hot tub area looks like the ceiling is falling apart. Not clean, would not stay here again.
Good for a quick stay after casino. Seemed like a clean hotel
The bald man at the front desk with glasses needs to learn manners. Deserves ZERO STARS He was so Effin rude and called me to tell me my dogs were barking. He THREATENED to kick me out of the hotel. I told him this was odd because my dogs usually don't bark so he needed to check for himself first before calling me and threatening to kick me out. He went to check the room and guess what???? They weren't barking. So before you call people and making accusations you should go check on the situation first instead of just going by what another person is saying. I will never again stay at this hotel or any other of the hotels from this chain. I'm a travel nurse and stay at hotels very often. This company needs to learn manners and respect and value customers. This was the worst experience I have ever had. Don't stay here.
Pool was very crappy . Room was Not clean at all hair eveywhere even in the bed under the pillows
Wasn’t what I expected needs improvement elevator and bathroom
Did not know this was a shelter hotel and was not happy with that
Located within 2 miles (3 km) of Fort Griswold Battlefield State Park, Ramada by Wyndham Groton is within 3 miles (5 km) of Naval Submarine Base New London. This 69-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with room service.
All 69 individually decorated accommodations feature sitting areas. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
Guests staying at Ramada by Wyndham Groton enjoy an indoor pool, a spa tub, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Very friendly staff. Fast checking. Clean and spacious room.
This place is an absolute dump. The hallway leading to our room spelled like cat urine and smoke. Despite the “strict” no smoking policy, I could smell other peoples smoke all night. The sheers on the windows were even stained yellow. Gross! There were stains on the chair and ironing board in the room. The bathroom floor was dirty. The best was when I found someone else’s hair on my “clean” towel. The bed was super uncomfortable also. Would not sleep here again if they paid me.
Thank you for your review, we are sorry your experience was unsatisfactory. We take your comments strongly. Our housekeeping staff has already been informed of your experience and we will be doing our very best to address the issues you raised. We hope you give us another opportunity in the future as we continue to try to improve the property.
I reserved the hotel because of the morning breakfast. But the breakfast was one cookie and granola bar. Terrible for the money that I paid.
Closed captioned was not provided. Sink in the bathroom problems. The toilet seating is too low and it’s hard for elderly people sitting and get up. The entrance front door card really bad and have to change the 3 times
thank you for taking the time to do your review. please be advised that all room's tvs come with close-captioning. the toggle switch on the tv enables it for those who wish to use it. thank you.
The beds were very comfy and the motel was close to everything
Thank you Anonymous for taking the time to tell us about your experience at Ramada by Wyndham Groton. We are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time you are in the area.
Hi Anonymous...Thank you for taking the time to tell us about your experience at Ramada by Wyndham Groton. We were happy to hear you enjoyed your stay with us and look forward to seeing you again the next time you are in the area. It is always a pleasure to receive positive feedback from our guests and I will share your comments with our team, who I am certain will be appreciative of your review. Thanks again:)
People and staff are great! The units are older, however the people make up for it!
Dear Scott...Thank you for taking the time to tell us about your experience at Ramada by Wyndham Groton. We were happy to hear you enjoyed your stay with us and look forward to seeing you again the next time you are in the area. It is always a pleasure to receive positive feedback from our guests and I will share your comments with our team, who I am certain will be appreciative of your review. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future:)
Dear Anonymous...It is great to hear that you enjoyed your recent stay with us! We always strive to offer the best possible customer service and are pleased that you were able to receive this during your stay. We hope your travels bring you back to the Groton area and the Ramada in the future. Thanks again:)
Nothing. I will never go there again. Staff is very unprofessional. Didn’t get the correct room because of the website not being updated. Says it’s pet friendly but if your pet was to breathe the wrong way you heard about it. Pool area and jacuzzi was dirty. I was completely unsatisfied with my visit.
we are sorry you were disappointed with your stay. the hotel does have specific policies regarding pets. these are designed so that all staying with us enjoy themselves. these policies are displayed on booking websites but it is always advisable to contact the hotel directly prior to your stay regarding making sure the hotel is aware you are brining a pet. thank you so much for taking the time to review your stay with us.
Had property stolen from my room. When I addressed the issue I was told to speak the person that cleaned my room. Of course the person said he didn't take it. Went back to the front desk, the person called the manager at home and he stated he was sleeping and didn't want to talk to me. This is at 11am. Time shouldn't matter when you're in a management position. It gets worse, they said call the cops and make a report and told me don't leave valuable items in the room. Obviously their staff isn't trustworthy. Then my boyfriend addressed the issue. The staff didn't want to deal with the issue anymore and was told they were going to call the cops because they they never had any one steal before. The service was completely unacceptable
Dear Anonymous...Thank you for taking the time to do your review. The accusation you made and addressed in your review was taken seriously by hotel personnel. Management was briefed on the matter immediately. It was the hotel's wish (although not yours) that the police be contacted so that a thorough investigation of such a serious accusation could be undertaken by the appropriate legal authorities.
Dear Phuong...thank you for taking the time to do your review. We appreciate it:)