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Best Western Hotel Frankfurt Airport

3.5 out of 5.0

Recent guest reviews

It was very very hot in the room. There was no A/C! Internet wifi is a disaster! I don't think that a hotel could reach a star (not mention 3) without A/C. Breakfast was always unprepared well, people are runnig for the coffe, juice or food...

I booked this hotel because it was a Best Western and thought nothing can go wrong. They offer a shuttle from the airport, but there was no shuttle, it seemed that the driver was sick, so they send a taxi to pick me up, that turned out to be EU35 that they didnt want to pay. They offer rooms with free wifi, but it just works at the lobby. Although it looks to be renovated, the hotel smells like rotten eggs. I would not recommend it at all.

The hotel is near the main road from Frankfurt to the south. Approx 15km from the airport. Rooms are nice and clean, but a bit smelly. I had a problem with my TV, and one of the stuff came immediately to fix it. The internet is free, but not stable and not strong. Breakfast is good in German terms. If you buy a drink in the Evenjoint it is expensive.

I have booked here for the past three years for a group of travelers arriving mostly from the USA but a few from Europe also. Other teams book here as well but this hotel in years past has been nice, even though the price you are paying surpasses the quality of the room. We stay here though due to the convenience so they have us captive. This year April 2016 I book as usual through an online search engine which tends to be much cheaper than going direct both to which are still over priced during this weekend for the type of rooms they have. You can get the rooms a week earlier or later for almost 90% cheaper. I reserved / booked four months earlier. I arrived into Frankfurt 2 weeks before we were to stay here, I always stop in to make sure everything is good. This year I was told I could get the rooms cheaper if I booked through them but I would need to cancel my booking from Booking.com. I was told I would save about 25 to 30 euros per room and I had 14 rooms reserved. I did this and was told that management would call me with new booking information etc etc. I assumed all would be well due to the fact I had stayed here before and management had always treated us well and knew me by first name. I received an email from Christiane Krahl -Assistant Manager- basically telling me that I would not receive my new 14 room with a reduced rate due to the fact the rooms they told me to cancel were automatically given to guest on a waiting list. ( COULD YOU IMAGINE THIS HAPPENING TO YOU TWO WEEKS OUT WITH ALL HOTELS IN THE AREA ALMOST SOLD OUT... Long story short they gave me rooms again after constructive conversation and getting upper management involved but it took three days. Those rooms were not discounted and cost more than what I had originally booked on Bookings. Karma was with me we stayed at the competitor in the city center of Gross Gerau. It was an amazing hotel and they accommodate us for all 14 rooms that were far superior than those at the Best Western and cheaper in price, something that turned out bad lead us to a better place. Several other team left the Best Western and Joined us at the same hotel a day or two later for this long weekend.

On business trip in Frankfurt, checked in in the Best Western Hotel Frankfurt Airport. Hotel kitchen was closed at 21:00pm. No way to get any food. No room service. Reception staff was not very friendly. Probably hotel for people medium to long stay. Very noisy. There was a fully equipped kitchen in my room. Wifi was very slow. Quite small area to get breakfast. When everybody has breakfast it was difficult to get down with the elevator.

The name of this airport is false advertising, it is 15-25 minutes away from the airport depending on traffic and how fast you drive on the autobahn. And their shuttle which they charge 15 euro per room for is only big enough to take three people with their luggage to the airport. We got in late so paid 50 euro taxi ride. The next morning 3 people from our party had to go to airport ahead of us because of the small "shuttle". When my husband and I were waiting in the lobby. I went over to the carafe of fruit water they had and the girl at the front counter YELLED at me saying that was for the "group", there was no one in the lobby except us. She could have refilled it after we left. Instead she managed to just embarrass me and PISS me off.

Very good , clean hotel near Frankfurt and Frankfurt airport , with excellent large rooms and excellent beds. Parking and good personal. Quite place with good view from your windows. Non smoking rooms. Really good.

The good: We had the Suite on the top floor offering excellent views and a balcony that went completely around the property...even to other rooms. Bed was very comfy, breakfast was tasty, all facilities were nice. The Bad: There was no AC in the room and the bedroom portion of the suite had no window making it very stuffy, but there was a fan provided. I would stay here again if ever back in the area.

I stayed here 5 nights for the fair in Frankfurt. The hotel is in a village out is the city , that offers a couple of restaurants and other services , but reaching the city is quite complex and expensive . At least one hour to go. Hotel inside is comfortable and good priced.

The room was good, the bed slept well. The room was spacious enough. There was enough room on the parking place in front of the hotel. We were passing through on our way to Austria, the hotel was close to the Auto-Bahn. We had a late check inn and this was ok. The breakfast was really good. Warm and cold stuff, from good quality. The problem is that we also picked out this hotel because they promised WiFi, and we had no WiFI connection at all. Not at night and not the next morning. The lady at the reception was clueless how to solve the WiFi problem for us.

Breslauer Strasse 8 Gross-Gerau HE

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Hotel Frankfurt Airport places you within a 15-minute drive of Ruesselsheim City Park and Lufthansa Flight Training Center. This 3.5-star hotel has 60 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. Commerzbank-Arena is also within a 20-minute drive.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10 AM. This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 60 accommodations feature sitting areas. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers. Minibars, coffee makers, and safes are other standard amenities.


Property features

Best Western Hotel Frankfurt Airport features free WiFi in public areas, conference space, and a terrace. You can take advantage of free parking, along with an airport shuttle for a fee (available on request). The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. This hotel also has laundry facilities.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Deluxe Room, 1 Queen Bed, Balcony

Queen 1 | Sleeps 4

Junior Suite, 1 Queen Bed, Balcony

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 90 reviews