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Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

3 outdoor pools, sun loungers
Property video
Aerial view
Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Bathroom | Combined shower/tub, jetted tub, free toiletries, hair dryer
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Gros Islet, Gros Islet, Gros Islet, LC01101
  • Place, Smugglers Cove
    ‪4 min walk‬
  • Place, Sandals Golf and Country Club
    ‪3 min drive‬
  • Place, Pigeon Island National Landmark
    ‪3 min drive‬
  • Airport, Castries (SLU-George F. L. Charles)
    ‪16 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential One Bedroom Ocean View Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Presidential One Bedroom Ocean View Diamond Club

  • Ocean view
  • 1410 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Living area | 42-inch flat-screen TV with satellite channels, TV

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 1410 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

  • Ocean view
  • 1410 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, desk

Luxury Junior Suite Swim Out

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

About the neighborhood

Gros Islet

Located in Cap Estate within a mile (2 km) of Sandals Golf and Country Club, Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is within 2 miles (3 km) of Smugglers Cove. This 166-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Smugglers Cove - 4 min walk - 0.3 miles
  • Sandals Golf and Country Club - 3 min drive - 1.0 mile
  • Pigeon Island National Landmark - 3 min drive - 1.3 miles
  • Rodney Bay Aquatic Centre - 3 min drive - 1.6 miles
  • Friday Night Street Party - 4 min drive - 1.3 miles

Getting around

  • Hewanorra Intl. Airport (UVF) - 106 min drive

Restaurants

  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Gourmet Marché - ‬2 min walk
  • ‪Lobby Bar - ‬5 min walk
  • ‪Bay Gardens Beach Resort & Spa - ‬9 min drive
  • ‪Hunter Steakhouse - ‬3 min walk

About this property

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Guests of Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have access to a full-service spa, 3 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include balconies, minibars, and coffee makers. Change of towels is available on request.
An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
Cap Estate
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
7.6 out of 10, Good, 1,007 reviews
$482 nightly
The price is $482
Jun 8 - Jun 9
Total with taxes and fees
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dorado
  • Gourmet Marche
  • Grazie Italia Trattoria
  • Hunter Steakhouse
  • Zen

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Snorkeling
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 100 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hideaway Royalton Saint Lucia Hotel Gros Islet
Hideaway Royalton Saint Lucia Gros Islet
Hideaway Royalton Saint Lucia Adults All Inclusive Cap Estate
Hideaway Royalton Saint Lucia Adults All Inclusive
Hideaway at Royalton Saint Lucia Adults Only All Inclusive
Hideaway at Royalton Saint Lucia
Hideaway at Royalton Saint Lucia Adults Only All Inclusive

Frequently asked questions

Are there all-inclusive options at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only on Jun 9, 2026 start from $482, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see near Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

This property is situated in Cap Estate, close to Smugglers Cove, Pigeon Island National Landmark, and Splash Island Water Park Saint Lucia. You'll also find Rodney Bay Marina and Daren Sammy Cricket Ground within a short drive.

Will I be able to park at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, self parking is offered for free at the property.

Is there a spa at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

The Royal Spa is the property's spa and services include Swedish massages, sports massages, hydrotherapy, and aromatherapy.

Are there luxury amenities available at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, guests can indulge in luxuries such as 3 outdoor pools, 8 restaurants, and a beach bar at this property.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have a casino?

No, Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

This adults-only property offers many amenities for couples such as a beach and some guestrooms include a private plunge pool and a private outdoor hot tub.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have a hot tub?

No, but all guestrooms at this property have jetted bathtubs.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have a restaurant with a breakfast menu?

Yes, Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has 8 restaurants, and serves breakfast for a surcharge.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only allow pets to stay for free?

No, pets aren't allowed at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have connecting rooms available?

No, there aren't connecting guestrooms at this property.

How far is the airport from Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

The closest major airport to Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is George F. L. Charles Airport (SLU), which is 8.4 mi away (35 minutes by car). Another top airport is Hewanorra Intl. Airport (UVF), which is around 24.9 mi away.

Can I book a room with a balcony at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yes, every guestroom at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only comes with a balcony and some offer ocean and garden views.

Does Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offer wedding services?

There are wedding services available at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only if that's in your vacation plans.

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 249 out of 613 reviews
Rating 8 - Good. 166 out of 613 reviews
Rating 6 - Okay. 90 out of 613 reviews
Rating 4 - Poor. 53 out of 613 reviews
Rating 2 - Terrible. 55 out of 613 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Erik James

Stayed 5 nights in Feb 2026

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, amenities
The facilities were all pretty good. The buffet was always lukewarm, but pretty tasty. The highest point were my butlers, Raymond and Kurtney! They gave EXCELLENT service and was a tremendous representation of your organization! They were the ones that saved my experience. The greatest downside was the children everywhere. I always choose an adult ONLY resort, which is what I thought this was. The Hideaway was an adult only section, but if you share everything else with the family resort it defeats the purpose.
View from my room
View poolside
Stayed 6 nights in Feb 2026

6/10 Okay

Iain

Liked: Amenities
A mixed bag. The airport transfer is a minimum of 90 minutes. Roads are bad & its not comfortable. Driving by locals can be scary! The hotel is big & geared to the US market. It consists of 8 accomodation blocks in a U shape around the beach with the main building at the back. Rooms & beds are pretty good. The "Hideaway" is a complete misnomer, its just the first 3 blocks on one side & not hidden away at all. It has its own pool & bars + section of the beach & is adults only. The pool area is very noisy because of non-stop music played at the bar all afternoon. Its not a place to spend a relaxed & quiet day, If there is one word to describe the whole place its "NOISY". Leaf blowers going at 7:30 am, construction works at 7pm, incessant music around the pool & sometimes 2 lots of music playing at adjacent pools. The main entertainment stage is directly below & in front of the main lounge/bar area & any time it is in use the volume is immense. This makes the lobby bar areas unusable. There was some sort of DJ event on Sat 31st Jan where the noise level was utterly absurd. The food is pretty good & the drinks are branded. There are 5 or 6 restaurants apart from the main buffet. Unfortunately, all these are also really noisy because they have hard tiled floors & high ceilings & no soft furnishings. Sound just bounces around inside them, Don't buy anything like sunscreen or insect repellent from the shop. The prices are beyond obscene - left a bad taste. 5 star? Maybe..
Stayed 11 nights in Jan 2026

2/10 Terrible

Lisa

Disliked: Cleanliness, amenities
Cleanliness, quality of food, long wait times, advertise 7 restaurants but only 1 and buffet open. Staff ignores you when you approach the bar, most look like they don’t want to be there. Made reservations for the Culinary Experience, when we arrived it was closed. Made reservations for private beach dinner pre-ordered the surf and turf package. The package stated “ lobster and filet.” When we were seated and champagne opened we were told they were out of lobster, and prawns were the substitute. We received thin, tough meat and small shrimp. Never received our birthday gift from guest services. Awful, I do not recommend.
Stayed 7 nights in Jan 2026

10/10 Excellent

Gwendolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities
Yes...amenities..clean room staff
Best birthday decorations by Tashael (thats her in the picture)
Stayed 5 nights in Jan 2026

8/10 Good

Tracey

Liked: Cleanliness, property conditions & facilities
Great room. Grounds clean, good location
Stayed 6 nights in Jan 2026

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2026

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean Shout out to Mervin hideaway manager, Terrel butler, cherryann at front desk and Jefferson bars. Great staff
Stayed 1 night in Jan 2026

10/10 Excellent

Melanie

Stayed 6 nights in Jan 2026

10/10 Excellent

Travis

Stayed 2 nights in Jan 2026

4/10 Poor

Cheryl

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We travel a lot and first time at Royalton and this is the first time we felt uncomfortable with the majority of the staff being rude and not courteous. We definitely said thank you to the few that were nice. Unaware with original booking upon check in asked to pay required daily tax upfront. Arrived when dark and no lights in hallway to room and elevator out of order. This resort is not fully adults only. The hideaway is very small and shared with family side at beach, restaurants, pools and entertainment. Our room was not cleaned on the second day and had to ask 3 times to restock the refrigerator with water. Also, this is not a fully stocked mini bar, only 2 small beers. Had leak in bathroom sinks and took numerous requests to get fixed and still leaked. The beach was an unorganized mess, not enough chairs and very crowded, cushions were filthy, torn and worn out and towels were very old and faded. Only can sign out snorkel gear for half hr and only had one pair available so couldn't snorkel together. Rooms are run down and back to main entrance to lobby and heard lots of commotion delivering elevator parts on crates. Sports bar over 1 hr wait for food, no pretzels, no beer during big game. No coconut martini at main bar. Overall, not sure we will recommend to friends wanting to visit in August.
Stayed 6 nights in Jan 2026

6/10 Okay

Christina

The hospitality was very low.
Stayed 5 nights in Jan 2026

8/10 Good

Jillian

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was lovely. 50% of the staff were amazing. Food was decent. Buffet had a large selection and was never crowded Tashael from Expedia was located on the property and was amazing. She was able to help us book all of the restaurants for the entire stay and helped with anything else we needed.
Stayed 7 nights in Jan 2026

10/10 Excellent

Marina Suzette

Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was very helpful, friendly, knowledgeable about where to go and to have a good time off the resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, location, restaurants, beach, pools and lounge areas were all very clean and the resort was not packed or crowded. Very nice all inclusive stay.
Stayed 6 nights in Jan 2026

6/10 Okay

Carla

Stayed 7 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room were spotless, great night life, amazing ambiance and great amenities.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 4 nights in Jan 2026

10/10 Excellent

Norman

Stayed 4 nights in Dec 2025

2/10 Terrible

Nicola

Traveled with partner
Disliked: Amenities, property conditions & facilities
St lucia review My wife surprised me with a trip to the Royalton Saint Lucia, and while I would never complain in front of her about a gift like this, it was clear that she was disappointed given the cost and expectations. The resort is marketed as a luxury experience, which is of course subjective, but it did not feel luxurious to us. Upon arrival, we were dropped off at the so-called VIP check-in area, which was underwhelming. The drop-off itself felt more like a motel entrance than a luxury resort. Ironically, the main hotel reception area looked far more appropriate, so I’m not sure why VIP guests are directed to this separate space. The VIP check-in felt like a brightly lit waiting room with no real décor or atmosphere. There was no welcome drink, no sense of arrival, and no experience that made us feel like we had booked an adults-only luxury resort. Check-in was slow and inefficient, to the point that we didn’t even want to wait for the bellboy and carried our own luggage to the room. My wife had booked an ocean-view room. In reality, most rooms at the resort appear to have some form of ocean view, as the buildings are laid out in a horseshoe shape facing the cove. Our room was fine and did have a partial ocean view, but it didn’t feel meaningfully different from what I imagine most other rooms would offer. One of the biggest disappointments was the “adults-only” branding. While our building was adults-only, the resort itself is not. More than half of the buildings
Stayed 4 nights in Dec 2025

4/10 Poor

Shahin, Sudbury

Traveled with family
Poor service, cheap liqure, low quality food We booked the presidential suit in the Hideaway Resort for the Christmas and stayed in tge unit 3310. It is a 3 star service and food with a 5 star price, way overpriced and disappointing. We tried to make the best of it. The staff response very slow and often simply ignore the request and won't provide it. Only cheap liquor, no premium wine or whiskey (even to purchase to enjoy it). They don't even provide straw and expect you to drink the smoothies! Our bathroom lights went out tonight out of four nights, and had to use my flash light. No sheets or pillows for the sofa bed, it took several phone calls to get them at midnight! At arrival, the receptionist didn't bother to stand up or even offer help to move our bags to the room! The elevators are dirty, like has not been cleaned in years, way small, and no fan or ventilation, and definitely watch out for its door, it closes fast and hits you hard! The shower valve hot/cold direction was wrong and burned us a couple of times! Their hair dryer did not plug into the bathroom outlet! Wrong type, Lol! The shower water flow was slow and insufficient, yet the water pressure in the public area resroom was so fast and strong that would soak you standing two feet away! I asked for SCUB Diving and they signed me for SNUBA! I can list another 10+, but i guess you got it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Roodesh R

Stayed 7 nights in Dec 2025

8/10 Good

Reshma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here
Stayed 7 nights in Dec 2025

10/10 Excellent

Davidson

Stayed 2 nights in Dec 2025

8/10 Good

Roman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is new and clean, staff is friendly
Stayed 7 nights in Dec 2025

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