Extremely disappointing stay—avoid this hotel
We arrived at 8 PM (hours after the 3 PM check-in) and weren’t given our room until almost 9 PM (supposedly they were cleaning our room). No apology, no Wi-Fi code, and no instructions. The front desk attendant was unprofessional—taking a personal call loudly in the lobby and yelling at his child. When I asked for the bathroom, I was told to go through an “employees only” door with no clear signage or direction.
Our room was dirty—floors unswept, carpet unvacuumed, trash and crumbs everywhere, leftover soap, no toilet paper (had to buy our own), and stained (ot maybe even dirty?!) towels. The furniture was incomplete—missing couches tables and nightstands that were shown in pictures—and the room was damaged and unkempt. One shower had no curtain or showerhead; the other had a filthy curtain. No wifi. No tv channels.
Noise was unbearable, with loud tenants, shouting, and even sexual noises late at night. We were woken up by banging on our door at 4:20 AM twice. Loud music all night. Police were onsite multuple times during our stay.
Our key repeatedly failed, and each time I went to the desk I was treated rudely and kept waiting outside due to a “be back soon” sign. Staff was distracted on their phone during all of this.
Worst hotel experience—would not recommend. If all hotels were not booked out this weekend we would not have stayed. Would like a refund and for no one else to think this is at al an acceptable unit.