Reception staff was nice, but administrative staff very unfriendly, making a major issue the fact that room was booked for family members but the person who made the reservation is not staying in the room, which has never been an issue in any other country/hotel. Staff offloaded failures with internal procedures and admin issues on the clients, as if the client making the booking for others (family members) did this with some illicit intents. This approach of sorting internal admin issues is not professional. The room was also below expectation compared to price (almost 200 eur night), pictures and room class - indicated as partial sea view in fact it was 95% backyard/car park view. Staff also delays checkin despite rooms being ready. Overall bad admin services and procedures for the level of hotel advertised (4 star).