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Best Western Glasgow City Hotel

3.0 out of 5.0

Recent guest reviews

Could not fault the hotel , spotlessly clean , rooms big and comfy , warm welcome by staff and a fantastic breakfast in the morning , whenever I will be staying over in Glasgow it will be at this hotel . Plenty pubs nearby and the kings theatre two minutes away .

Stayed here in February, rather disappointed. Room was large and clean other than a chocolate bar wrapper down side of bed but bathroom was very small barely room for 1 person, not enough room to put my tan on. The wall behind the bed was disgraceful as there was wall paper ripped and hanging off. 5am an alarm went of on the radio and woke us up. When we went down for breakfast we were disappointed and the quality of the sausages that were warm not hot, no fruit juice left and only white bread available, no cutlery to be found and couldn’t find a member of staff to ask for cutlery. Receptionist was polite, informative and helpful. Hotel near SSE Hydro but quite far from Glasgow central station.

For this visit I was a woman on my own, travelling with work. I parked in the NCP car park around the corner and it was only a 5 minute walk. Check in was quick and easy and I was told where my room was. The room was nice and big and the bathroom was nice and clean. As I was on my own, I didn't want to venture out so ordered room service. The receptionist was extremely helpful and the food arrived quickly. Breakfast was a traditional Scottish breakfast and consisted of buffet style and continental. Again, the food area was very clean and well maintained and re-stocked.

Stayed here for four nights with my wife and granddaughter as a base for sightseeing. Very pleasant for a three star hotel and a great location for Theatre, shopping and dining. Very helpful staff. Wife and Granddaughter shared a large airy [ free upgraded ] room. Mine was smaller but absolutely fine. Building work adjacent [ we were warned ] but heard nothing. M8 also close but its virtually subterranean at this point and again heard no traffic noise. Elmbank Street itself is very quiet. Locally a very good Wetherspoons [ Henglers Circus ] on Sauchiehall Street and the Griffin just up the road is a nice pub - interesting architecture and decor and decent food. The Hotel is a good bet for a trip to Glasgow - we got a good deal including First class on Virgin Trains.Loved the city notably Kelvingrove, The People's Palace and the Botanical Gardens. Glasgow Taxis very good and quick - took us everywhere. Enjoy.

I stayed here for 2 nights for business and was less than impressed. The room was tiny with a lay out that forces the generic furniture in and made it feel even smaller. To close the bathroom door I had to step into the shower.... and I’m not a big chap... On asking for a different room I was shown two more that were pretty much the same. Breakfast coat an extra £9.95 because of the type of booking I had and it was not worth that much. Pretty average. No hot water for most of my stay. As the snow storm got me stuck in Glasgow I move hotels to one with hot water, a good breakfast and the ability to walk around the room without banging my head (on towel rail above toilet) shoulders (on small gap between bed and wardrobe) and have a hot shower. The room rate seemed to be increased for the bad weather when I asked about being stuck and looking to extend... glad I didn’t have to as for £20 a night less I am now in a better hotel. Staff really didn’t seem too bothered and gave no concession for the cold water or small room.

Me and my boyfriend went a night away to Glasgow and found this as a cheap hotel close to the city centre.the staff were friendly and the room was a nice size for the one night. Although arriving in the room seen a dirt mark on the bed but put it down to bring dirt on our bags. A day went passed and we both discovered red spots on our backs and were insanely sore to touch.we hadn’t changed the soap powder we washed our clothes with so couldn’t of been that so might of been from the bedding in this hotel.wont be staying again but was okay for one night

Booked last minute to go to Celtic Connections concerts at O2ABC,and Festival Club at The Art School. Very convenient location, just got taxi from Glasgow Central as was in a hurry, no more than £5,in the day about 15min walk, or always can get train to Charing Cross just around the corner. Register for Best Western before booking to get best rate. Bed very comfy, didn't spend much time in room apart from sleeping, very near reception and no stairs to climb which was glad of after a late night out!! Only drawback, in a corridor people take to go to breakfast and very squeaky floorboards so a constant noise from early in the morning, not a big deal really but would ask for a different room next time. Staff very pleasant and welcoming, would stay here again as so near to O2 ABC.

Despite arriving early we were able to get into our room and got an upgrade. The room was very spacious and comfortable. The attitude of the staff was excellent; cheerful and very helpful. The hotel is about a ten minute stroll from the city centre with a great choice of places to eat en route. Breakfast was standard hotel fare. WiFi was a bit slow. Excellent location for the Kings theatre.

First room lights didn't work, so we were upgraded to a much better room. However it was cold with only one radiator working. The heated towel radiator and radiator weren't working despite being wired up. We did ask for maintanence to fix this, but it wasn't done. Breakfast was ok but left standing in terines too long. Carpet on stairs fixed with gaffer tape, not really the best impression

We stayed in the hotel just for the night as we were going to a concert on the SSE Hydro which is literally a 20 minute walk from the hotel. The place is really quite and breakfast was good. The room was a good size but it did have a damp on the ceiling. Didn't really bother us but could be worse for a longer stay. There's free on street parking from 6pm on a Saturday until Monday morning, which is quite good for a nice city break.

27 Elmbank Street Glasgow Scotland

Hotel highlights

  • Walking distance to George Square
  • Free WiFi in rooms and public areas
  • Concierge services
  • 24-hour front desk

Located in City Centre Glasgow within a short walk of George Square, Best Western Glasgow City Hotel is within a mile (2 km) of other popular sights such as Gallery of Modern Art. This 52-room, 3-star hotel welcomes guests with conveniences like 24-hour room service, free in-room WiFi, and coffee/tea in a common area. Located in central Glasgow, the hotel is also near University of Glasgow and The SSE Hydro.


Full breakfast is offered for a fee each morning from 7 AM to 9:30 AM. Satisfy your hunger from the comfort of your room with 24-hour room service.


Best Western Glasgow City Hotel's 52 rooms are air-conditioned and provide coffee makers, free local calls, and desks. Guests can expect free WiFi and flat-screen TVs with digital channels and DVD players. Bathrooms offer hair dryers and free toiletries.

Property features

Guests of Best Western Glasgow City Hotel enjoy free WiFi in public areas, coffee in a common area, and a computer station. Offsite parking is available for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage.

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 765 reviews