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Recent guest reviews

This is a very nice new property - the rooms were nicely finished with quality counters/fixtures. Breakfast had a nice selection. Would stay here again!

If you stay for 1-2 nights, you will probably not have much to complain about. I stayed for over a week (8/4 thru 8/12/22) and saw the good, the bad, and the ugly. The rooms/facility are nice, but staff are definitely in need of further training. There is confusion and disorganization among housekeeping and the Front Desk. I've never been so disturbed by staff at a hotel. My room was entered into by housekeeping twice (on different days) without permission. On another day, staff knocked on my door asking if I had requested an additional key. I said no, but she came again in 5 min with the same question. I was not put on the cleaning list, though requested, and had to go to the Front Desk to straighten this out. Even when the bathroom was cleaned, toilet paper was not replenished and kitchen garbage was not taken though sitting out. The bathroom fan did not work, which caused the mirror to fog up every time I showered, even with the door ajar. Breakfast did not match the picture in the elevator (esp the "scramble" which was missing potatoes and the bowl was only 1/4 full). Some of the milk cartons had expired dates on them. Dogs are allowed here, and one day I was stuck next to a room with a dog that barked constantly for a while. Parking lot had trash thrown about every day and was not swept. Management would not discount my stay in any amount, although a policy is posted on the wall that says if the stay is not engaging/comfortable, that night's stay is free.

64th St SW Byron Center MI

Hotel highlights

  • Indoor pool
  • 24-hour fitness center
  • 24-hour business center
  • 24-hour front desk

Within a short walk of Mercy Health Southwest Campus, Home2 Suites By Hilton Grand Rapids South is within 2 miles (3 km) of Frog Hollow Playground. This 3-star hotel welcomes guests with 104 rooms and conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.


Property features

Home2 Suites By Hilton Grand Rapids South features an indoor pool, a 24-hour gym, and a 24-hour business center. The 24-hour front desk has staff always at the ready.

Room options

Studio Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Studio Suite, 1 King Bed

1 King Bed | Sleeps 4

Studio, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen Beds | Sleeps 6

Guest reviews for Home2 Suites By Hilton Grand Rapids South

Everyone (2)
5
Everyone

This is a very nice new property - the rooms were nicely finished with quality counters/fixtures. Breakfast had a nice selection. Would stay here again!

By on Sep 5, 2022

Review comment responded on Sep 6, 2022

Hello Richard,Thank you for taking a moment to review your stay with us. We are always happy to see that our staff was able to provide an exceptional guest experience and we look forward to hosting you in the future.Best Regards,

5
Everyone

By on Aug 13, 2022

2
Business Business

If you stay for 1-2 nights, you will probably not have much to complain about. I stayed for over a week (8/4 thru 8/12/22) and saw the good, the bad, and the ugly. The rooms/facility are nice, but staff are definitely in need of further training. There is confusion and disorganization among housekeeping and the Front Desk. I've never been so disturbed by staff at a hotel. My room was entered into by housekeeping twice (on different days) without permission. On another day, staff knocked on my door asking if I had requested an additional key. I said no, but she came again in 5 min with the same question. I was not put on the cleaning list, though requested, and had to go to the Front Desk to straighten this out. Even when the bathroom was cleaned, toilet paper was not replenished and kitchen garbage was not taken though sitting out. The bathroom fan did not work, which caused the mirror to fog up every time I showered, even with the door ajar. Breakfast did not match the picture in the elevator (esp the "scramble" which was missing potatoes and the bowl was only 1/4 full). Some of the milk cartons had expired dates on them. Dogs are allowed here, and one day I was stuck next to a room with a dog that barked constantly for a while. Parking lot had trash thrown about every day and was not swept. Management would not discount my stay in any amount, although a policy is posted on the wall that says if the stay is not engaging/comfortable, that night's stay is free.

By on Aug 12, 2022

Review comment responded on Aug 31, 2022

Hello,Thank you for your candid feedback. It is unfortunate that we did not meet your or our expectations during your stay. We sincerely apologize.Thank you,

Home2 Suites By Hilton Grand Rapids South

2288 64th St SW, Byron Center, MI 49315
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