Residence Inn By Marriott Grand Rapids West3.0 out of 5.0
Recent guest reviews
As a Bonvoy Gold Elite member, this location was hands-down the worst Residence Inn I've ever experienced. The halls/elevator looked like the housekeeping staff had gone on strike as garbage was laying around everywhere, gum was stuck in the elevator, and dump bins of dirty linen were left haphazardly throughout the halls as if trying to create an obstacle course for those navigating to their room. The ambiance of the hotel was very depressing as the long, dark corridors seemed very dated & uninspired/uninviting. In the room, we noticed the bathroom floors were very dirty so we called and housekeeping promptly arrived to address the issue. The white cloths used to clean the floor turned dark black after use and when prompted, the housekeeper mentioned, "Yeah, they don't always clean the floors and sometimes they reuse swiffers from one room to another." Additionally, chipped window trim, stains on the stark white walls, and broken TV remote controls just continued to detract from the overall experience. When we went back to the front desk, we were not surprised to hear another guest also complaining to the receptionist about other housekeeping issues (or lack thereof) in his room. We looked to cancel the reservation and rebook at another property, however there was no manager on duty immediately available so we waited a couple of hours before alternate accommodations could finally be arranged. Please do yourself a favor and make reservations elsewhere in Grand Rapids.
Excellent Hotel. We were in town for a church convention. Front desk was very accommodating. We had a minor issue where we had to call maintenance and they were very accommodating. We needed extra towels housekeeping was there within two minutes with extra towels. Highly recommend.
The rooms in this hotel are large and well equipped. Our room had a kitchenette and living area with sofa (hide a bed). The bathroom was nice and the bed comfortable. I would definitely stay here again. The only negative was the wifi was very weak.
We stayed here for the 1st time ever. We got a room upgrade online. It was really nice, large & comfortable. Kitchen area, living area, walk in shower and commode separate from the sink. Very clean. A little challenging to find as it is a residential area and you can’t make left turns on 44th st.
Everything you could want from a hotel. Cozy sitting areas, super spacious rooms, great conference areas, free breakfast and cookies. Everything was excellent. We stayed for a few days with some friends and had a fantastic time. I couldn't believe how much space the rooms had.
I stayed here during the polar vortex. The staff couldn’t have been more friendly. Since it was too cold and snowy to go out to dinner in the evening, it was very nice to have the Residence Inn “happy hour”. This was very filling!
We chose this hotel over "fancier" properties for an extended stay because it's friendly, comfortable, clean, and equipped for daily life. It's also close to shops, restaurants, and main roads. The staff is attentive and friendly. Evan went out of his way giving us a room tour and he's always good-humored. Stacey makes sure we feel welcome, and Lora sees to it that we get a good breakfast. Feels like home. Thanks for providing real hospitality.
This was a nice hotel, clean and in very good condition. Location was great with restaurants and shopping close by. Front desk staff was very friendly and helpful. Limited breakfast selection but still a good meal if you aren’t too picky. Weight room small but had enough to get a good workout. Approximately 25 min from the airport. Nice place overall!!
My daughter & I were in town for a tennis tournament. This hotel was a little more expensive than places I usually stay but did it because we had friends staying here. I am SO glad I did!!! I think it’s been updated recently because the decor, carpet etc is so nice. Our room felt like we were in a little awesome apartment! We hated to leave!! Bed perfectly comfortable. Breakfast standard hotel fare. I must end with the staff. I was prepared because I had seen some negative reviews on this...every single staff person we interacted with could not have been more friendly, helpful, or welcoming! I had to leave a review on this hotel just to say that😊 They were great & their site needed a review giving those people props they deserve!!!!!!!
The hotel appears nice and clean on the outside and in the hallways. The room was nice enough: 2 tv's, full kitchen, pull out sofa (the mattress was dirty and stained and I had to go to the front desk to get sheets for it). The bathroom shower has the remains of someone else hairs on the floor and walls (disgusting). The bathroom floor was not the cleanest, again hairs. When I mentioned this to the front desk, the response I received was a nonchalant "sorry." With all the hairs in the shower, made us wonder what else was not really cleaned, so the stay felt "dirty." My brother-in-law took pictures and showed the front desk. There is only an ice machine on the lobby level. Internet is somewhat slow. Breakfast is included, which the cereal area was a mess, almost rotten bananas, I didn't look any farther. And it wasn't that busy and there were workers bringing out more food so it's not like no one saw this. I would have expected a bit better from a Marriott property. Would not stay there again.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located within a leisurely stroll of RiverTown Crossings Mall, Residence Inn By Marriott Grand Rapids West is within a 10-minute drive of Frog Hollow Playground. This 3-star aparthotel has 90 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
Each apartment is air-conditioned and features a kitchen and space to spread out with a dining area and a sitting area. A 42-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sofa bed, a coffee maker, and a safe.
Guests staying at Residence Inn By Marriott Grand Rapids West enjoy an outdoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
81.0% of guests recommend this hotelTotal of 208 reviews