Enjoyed my stay here. Only real complaint was the pipes in the room; they would make this loud sound whenever someone around you took a shower like a knocking sound. My house does a similar thing. Didn’t enjoy waking up at 8am to that, but otherwise enjoyed the stay.
Very clean
Friendly staff, good breakfast, clean facility.
Four times when I went to my room, my key didn't work. So I called the front desk and they brought me new ones. I don't see why that kept happening and felt frustrated.
This hotel was ok and served our purpose. Staff on our arrival were curt and none too friendly. No towels on the pool area which was small and the water was cool to cold. When I asked about pool towels I was told to grab some smaller ones from the fitness area. Staff in the morning were a little more friendly and the complimentary breakfast was ok. Room was decent, but loud with traffic from the nearby road most of the night. When we go back to GR we’ll likely try somewhere else.
Very spacious room.
Loved the patio and the hot breakfast was good
Breakfast was not the best.
Very clean. Friendly staff Nice layout
Your people were amazing. Always greeted upon entry and leaving. Breakfast staff also extremely friendly
Friendly staff. Clean. Very nice room. Easy access to everything. Will stay again.
Very nice hotel Clean comfortable room, friendly efficient staff Just what we wanted in a stop while traveling
Great stay as alwayys. This brand never fails to provide.
Todo estubo muy bien me gusto por la limpieza del lugar
Springhill Suites Grand Rapids West places you within a 15-minute drive of popular attractions such as Millennium Park and Public Museum of Grand Rapids. This hotel has 100 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM.
42-inch Smart TVs come with satellite channels. Sofa beds, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Guests staying at Springhill Suites Grand Rapids West enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, a meeting room, and a free grocery shopping service.
Enjoyed my stay here. Only real complaint was the pipes in the room; they would make this loud sound whenever someone around you took a shower like a knocking sound. My house does a similar thing. Didn’t enjoy waking up at 8am to that, but otherwise enjoyed the stay.
Thank you for your feedback. We are grateful that you had a great stay!
Very clean
Friendly staff, good breakfast, clean facility.
Thank you for your review Robert, It helps us to meet each guest expectations.
Four times when I went to my room, my key didn't work. So I called the front desk and they brought me new ones. I don't see why that kept happening and felt frustrated.
I do apologize that your key was not working. I will look up your reservation to have maintenance check the door battery. Thank you for your feedback.
This hotel was ok and served our purpose. Staff on our arrival were curt and none too friendly. No towels on the pool area which was small and the water was cool to cold. When I asked about pool towels I was told to grab some smaller ones from the fitness area. Staff in the morning were a little more friendly and the complimentary breakfast was ok. Room was decent, but loud with traffic from the nearby road most of the night. When we go back to GR we’ll likely try somewhere else.
Thank you for your review, we apologize that we fell short of your expectations. We value our guests experience and your comments are being shared with the entire hotel team.
Very spacious room.
Thank you for leaving us a review!
Loved the patio and the hot breakfast was good
Thanks for the great review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!
We are so grateful you had a great stay despite the pipes making a knocking noise. We are aware of this issue and are working with the owner on fixing this. We hope you decide to return to our hotel and hope that by then this problem will be fixed.