The property location was excellent!
No issues at all. The staff was professional and available when I needed questions. I specially loved the castle.
Clean, very friendly and helpful front desk.
Easy check in. Great room plenty of space. Very comfortable bed. Only downfall no breakfast because of COVID.
Very clean hotel . Just renovated . Breakfast area good sized and nice variety . Fit
The staff was friendly and the room was beautiful. The hotel was quiet and clean. Would definitely stay again.
The ladies checking us in were absolutely wonderful. When the door didn't close/lock properly, we were given a new room right away. They also made sure that our two rooms were still close to each other.
Nice and cozy. Quite and clean, but needs some very minor cosmetic repairs. Definitely will stay there again if I was in the area.
We were in King + sofa room two adults and 9 year old child. This was the best room design during our trip where we spent nights at many hotels paying even more money. Our child having a seperate area with 2nd TV was so happy and excited allowed us to
Seemed brand new. Everything was really nice. Only issue was the TV. At first the remote didn't work. They fixed that but then the TV didn't get a signal for the cable. They fixed that right away also but then the next morning the TV didn't have signal again. I'm sure they will get that under control and it is a very nice hotel.
Staff cordial. Check in slow...technical issies. Room clean.
The property was very clean and facility was up to date
Front desk was very nice & accommodating. Room was clean, and very spacious. Breakfast selection was decent as well.
Located 2.9 mi (4.7 km) from RiverTown Crossings Mall, Best Western Plus Grand Castle Inn & Suites Grand Rapids West is within a 10-minute drive of other popular attractions like Gerald R. Ford Museum. This 88-room hotel has free in-room WiFi, free self parking, and a spa tub.
All 88 rooms provide coffee makers, free local calls, and ironing boards. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Other standard amenities include hair dryers and desks. Housekeeping is available on request.
Renovated in 2018, Best Western Plus Grand Castle Inn & Suites Grand Rapids West offers free WiFi in public areas, a spa tub, and conference space. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.
The property location was excellent!
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,
No issues at all. The staff was professional and available when I needed questions. I specially loved the castle.
Thank you for being a valued guest and for providing us the feedback regarding our staff. Please do consider us again on your next visit to the area.
Clean, very friendly and helpful front desk.
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Easy check in. Great room plenty of space. Very comfortable bed. Only downfall no breakfast because of COVID.
Dear Barb, Thank you or taking the time to leave us a review about your recent stay. We are delighted you enjoyed the spacious room and comfortable bed. We apologize that we are not able to provide a hot breakfast at this time. We hope you will be back to see us again the next time you are in town.
Very clean hotel . Just renovated . Breakfast area good sized and nice variety . Fit
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
The staff was friendly and the room was beautiful. The hotel was quiet and clean. Would definitely stay again.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
The ladies checking us in were absolutely wonderful. When the door didn't close/lock properly, we were given a new room right away. They also made sure that our two rooms were still close to each other.
Thank you so much for the incredible rating. We look forward to your next visit!
Thank you so much for the incredible rating. We look forward to your next visit!
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.