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Recent guest reviews

Easy check in. Great room plenty of space. Very comfortable bed. Only downfall no breakfast because of COVID.

Very clean hotel . Just renovated . Breakfast area good sized and nice variety . Fit

The staff was friendly and the room was beautiful. The hotel was quiet and clean. Would definitely stay again.

The ladies checking us in were absolutely wonderful. When the door didn't close/lock properly, we were given a new room right away. They also made sure that our two rooms were still close to each other.

Nice and cozy. Quite and clean, but needs some very minor cosmetic repairs. Definitely will stay there again if I was in the area.

We were in King + sofa room two adults and 9 year old child. This was the best room design during our trip where we spent nights at many hotels paying even more money. Our child having a seperate area with 2nd TV was so happy and excited allowed us to

Seemed brand new. Everything was really nice. Only issue was the TV. At first the remote didn't work. They fixed that but then the TV didn't get a signal for the cable. They fixed that right away also but then the next morning the TV didn't have signal again. I'm sure they will get that under control and it is a very nice hotel.

Staff cordial. Check in slow...technical issies. Room clean.

The property was very clean and facility was up to date

Front desk was very nice & accommodating. Room was clean, and very spacious. Breakfast selection was decent as well.

I had a great stay. Friendly staff clean room and slept well. Will stay again.

Very good. The location was not ideal because it is on a very busy street and there is no stoplight entrance/exit. Proceeding from the parking area onto eastbound 28th street traffic is nearly impossible and could be dangerous to attempt.

Nice hotel. Comfortable rooms and facilities. I will use it again.

There are no restaurants in the immediate area around hotel. When I asked the desk clerk for recommendations, she said she didn't know the area at all. Also, the breakfast leaves a lot to be desired. There was a type of breakfast casserole, but no description of what was in it. It also did not look appetizing. Don't be surprised if someone gets sick after eating the breakfast. I watched a hotel employee empty the trash cans, with her bare hands. She then stocked the biscuits and the muffin/bagel drawer using those same bare hands. When I saw this I didn't take another bite. I'd have to know that employees were properly trained before I ever came back to this location.

Spacious rokms, clean, very friendly staff. Free breakfast was a great way to start the day. Eggs, waffles, sasuage and variety of breads an muffins.

28th St SW Grandville MI

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located 2.8 mi (4.5 km) from RiverTown Crossings Mall, Best Western Plus Grand Castle Inn & Suites Grand Rapids West is within a 10-minute drive of other popular attractions like Gerald R. Ford Museum. This 88-room hotel has free in-room WiFi, free self parking, and a spa tub.


Rooms

All 88 rooms provide coffee makers, free local calls, and ironing boards. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Other standard amenities include hair dryers and desks.


Property features

Renovated in 2018, Best Western Plus Grand Castle Inn & Suites Grand Rapids West offers a spa tub, free WiFi in public areas, and conference space. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Suite, 1 King Bed, Refrigerator & Microwave, Ground Floor (Shower Only;with Sofabed)

1 King Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Everyone (14) Couples (3) Family (3)
5
Family

Easy check in. Great room plenty of space. Very comfortable bed. Only downfall no breakfast because of COVID.

By , from Lewiston, MI on Sep 20, 2020

Review comment responded on Sep 20, 2020

Dear Barb, Thank you or taking the time to leave us a review about your recent stay. We are delighted you enjoyed the spacious room and comfortable bed. We apologize that we are not able to provide a hot breakfast at this time. We hope you will be back to see us again the next time you are in town.

5
Everyone

Very clean hotel . Just renovated . Breakfast area good sized and nice variety . Fit

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

5
Partner Couples

The staff was friendly and the room was beautiful. The hotel was quiet and clean. Would definitely stay again.

By on Oct 28, 2019

Review comment responded on Oct 29, 2019

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5
Family Family

The ladies checking us in were absolutely wonderful. When the door didn't close/lock properly, we were given a new room right away. They also made sure that our two rooms were still close to each other.

By on Sep 25, 2019

Review comment responded on Sep 25, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

5
Everyone

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

5
Everyone

By on Aug 8, 2019

Review comment responded on Aug 11, 2019

hope we did not trick you!! thanks fro booking with us :)

5
Family with small children

Nice and cozy. Quite and clean, but needs some very minor cosmetic repairs. Definitely will stay there again if I was in the area.

By , from Farmington Hills, MI on Aug 6, 2019

Review comment responded on Aug 6, 2019

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

3
Everyone

By on Jul 14, 2019

Review comment responded on Jul 14, 2019

On behalf of our entire staff, we thank you for your business and for rating your experience.

5
Everyone

We were in King + sofa room two adults and 9 year old child. This was the best room design during our trip where we spent nights at many hotels paying even more money. Our child having a seperate area with 2nd TV was so happy and excited allowed us to

By on Jul 2, 2019

Review comment responded on Jul 4, 2019

Thank you :-)

5
Business Business

Seemed brand new. Everything was really nice. Only issue was the TV. At first the remote didn't work. They fixed that but then the TV didn't get a signal for the cable. They fixed that right away also but then the next morning the TV didn't have signal again. I'm sure they will get that under control and it is a very nice hotel.

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

Best Western Plus Grand Castle Inn & Suites Grand Rapids West

3825 28th St SW, Grandville, MI 49418
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