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Best Western Plus Grand Castle Inn & Suites Grand Rapids West

2.5 out of 5.0

Best Western Plus Grand Castle Inn & Suites Grand Rapids West

2.5 out of 5.0
Overview Reviews Amenities & Policies
3825 28th St SW, Grandville, MI
1-844-663-2269
4.3
out of 5
"Very good!"
See all 15 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Couples
  • hotel.reviews.categoryPartner

Recent guest reviews

We were in King + sofa room two adults and 9 year old child. This was the best room design during our trip where we spent nights at many hotels paying even more money. Our child having a seperate area with 2nd TV was so happy and excited allowed us to

Seemed brand new. Everything was really nice. Only issue was the TV. At first the remote didn't work. They fixed that but then the TV didn't get a signal for the cable. They fixed that right away also but then the next morning the TV didn't have signal again. I'm sure they will get that under control and it is a very nice hotel.

Staff cordial. Check in slow...technical issies. Room clean.

The property was very clean and facility was up to date

Front desk was very nice & accommodating. Room was clean, and very spacious. Breakfast selection was decent as well.

I had a great stay. Friendly staff clean room and slept well. Will stay again.

Very good. The location was not ideal because it is on a very busy street and there is no stoplight entrance/exit. Proceeding from the parking area onto eastbound 28th street traffic is nearly impossible and could be dangerous to attempt.

Nice hotel. Comfortable rooms and facilities. I will use it again.

There are no restaurants in the immediate area around hotel. When I asked the desk clerk for recommendations, she said she didn't know the area at all. Also, the breakfast leaves a lot to be desired. There was a type of breakfast casserole, but no description of what was in it. It also did not look appetizing. Don't be surprised if someone gets sick after eating the breakfast. I watched a hotel employee empty the trash cans, with her bare hands. She then stocked the biscuits and the muffin/bagel drawer using those same bare hands. When I saw this I didn't take another bite. I'd have to know that employees were properly trained before I ever came back to this location.

Spacious rokms, clean, very friendly staff. Free breakfast was a great way to start the day. Eggs, waffles, sasuage and variety of breads an muffins.

I loved the room very clean had a couch sleeper and a king size bed and 2 large flat screen TV

Good bed to firm.clean rooms pretty good breakfast. Secure area. Good location with easy access from highway. Not to far from anything could walk

3825 28th St SW Grandville MI

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 3 mi (4.8 km) from Millennium Park, Best Western Plus Grand Castle Inn & Suites Grand Rapids West is within a 10-minute drive of John Ball Zoo. This hotel has 88 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

A TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include a coffee maker, free local calls, and a hair dryer.


Property features

At Best Western Plus Grand Castle Inn & Suites Grand Rapids West, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4
from $114

Standard Room, 1 King Bed, Bathtub

King 1 | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Bathtub (with Sofabed)

Queen 1 | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Everyone (11) Couples (2)
3
Everyone

By on Jul 14, 2019

Review comment responded on Jul 14, 2019

On behalf of our entire staff, we thank you for your business and for rating your experience.

5
Everyone

We were in King + sofa room two adults and 9 year old child. This was the best room design during our trip where we spent nights at many hotels paying even more money. Our child having a seperate area with 2nd TV was so happy and excited allowed us to

By on Jul 2, 2019

Review comment responded on Jul 4, 2019

Thank you :-)

5
Business Business Travelers

Seemed brand new. Everything was really nice. Only issue was the TV. At first the remote didn't work. They fixed that but then the TV didn't get a signal for the cable. They fixed that right away also but then the next morning the TV didn't have signal again. I'm sure they will get that under control and it is a very nice hotel.

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4
Partner Couples

Staff cordial. Check in slow...technical issies. Room clean.

By on Jun 2, 2019

Review comment responded on Jun 2, 2019

Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and room. I hope you will return to enjoy a memorable and exceptional experience.

5
Partner Couples

The property was very clean and facility was up to date

By on May 12, 2019

Review comment responded on May 12, 2019

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

5
Everyone

By on Mar 17, 2019

Review comment responded on Apr 2, 2019

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4
Everyone

By on Mar 14, 2019

Review comment responded on Apr 2, 2019

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4
Family with small children

Front desk was very nice & accommodating. Room was clean, and very spacious. Breakfast selection was decent as well.

By , from Davison on Mar 11, 2019

Review comment responded on Mar 11, 2019

On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast and front desk. Please do come see us again.

4
Everyone

I had a great stay. Friendly staff clean room and slept well. Will stay again.

By on Oct 23, 2018

Review comment responded on Oct 23, 2018

Thank you so much for enjoying your stay with us. We would love to have you again.

4
Everyone

Very good. The location was not ideal because it is on a very busy street and there is no stoplight entrance/exit. Proceeding from the parking area onto eastbound 28th street traffic is nearly impossible and could be dangerous to attempt.

By , from Reno on Sep 30, 2018

Review comment responded on Oct 2, 2018

Thank you for staying with us. I apologize for our location not being to your satisfactory. We still hope you will stay with us again.

Best Western Plus Grand Castle Inn & Suites Grand Rapids West

3825 28th St SW, Grandville, MI 49418
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.