2/10 Terrible
Jovani
Nov 8, 2025
I booked this for my son traveling to Phoenix. He checked-in. It was difficult to find the place and parking lot was not easy to find. He got to the room, took off his shoes and checked out the room only to find stains on the sheets and covers. He called me after taking pictures and FaceTiming a friend to tell me he can’t stay there. He packed up his stuff and took it to the car then complained to manager. He was told they were clean just stained. My son said that’s unacceptable and did not want to stay there. The guy told him this was the best value he’d get in Flagstaff and they were booked up that day and the next. My son was probably on the property about an hour and was refused a refund. I contacted Expedia and he told Expedia my son took a shower and was tin the room for an hour and they have video to prove it so that’s why they weren’t giving us a refund. Seriously, my son has records too and absolutely did not take a shower and was there long enough to document the conditions. Absolutely do not stay at this hotel- management are liars and the bed was stained - absolutely disgusting. Expedia did offer $25 key cash or what ever that is called as a courtesy but never confirmed if I was going to actually get it. I have never had any issues with Expedia or hotels until now! Very disappointed. Do not stay here!!!




Jovani
Stayed 1 night in Nov 2025































