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Country Cascades Waterpark Resort

2.5 out of 5.0

Recent guest reviews

Everything was very clean and comfortable. The only thing I was not thrilled about was the indoor pool was not heated.

CHECK IN VERY COURTEOUS AND QUICK. ROOM WAS OK BUT NEEDS SOME UPKEEP. HAD BAD PLACES IN CARPET AND WOODWORK AROUND JACUZI WAS SCRATCHED AND PEELING. BATHROOM HAD VERY FEW TOILETRIES LOBBY RAN OUT OF COFFEE AND ALSO BREAKFAST AREA. GIRL AT CHECKOUT WAS RUDE AND VERY UNFRIENDLY.

I made my reservation 2 months in advance for 2 rooms because there were six of us in my family. We checked in at 5:00 PM and were only given 1 room. We had to wait for the other room for 2 hours. The room we were given had a dirty towel on the floor behind the door. The other room was 3 floors down from the 1st one. Not too convenient when you are sharing drinks and snacks. I was told that the other rooms were reserved. I guess my reservation didn't mean much to them.

Nice location, just hated not having much parking options

Great hotel, the new building was clean and room was a great size for a family of 6.

Very nice family oriented hotel! Loved the pool area, especially the kiddy part. The only disappointing part of our stay was that we had NO wifi the entire stay there. When asked about it, the staff said they didn't know when it would be fixed. I would definitely stay there again and recommend to a friend!!!

This was the second time we have stayed here, and we really enjoyed it again! It's not expensive, it's clean, the staff are always very friendly & helpful, & we look forward to coming back there after they get the water park built!!

I been in the this hotel for a couple times and i love it

Great hotel, they are doing upgrades and will be better next year for sure.

I love this hotel. Great value, free breakfast and the staff....SO FRIENDLY AND HELPFUL!

Hotel was extremely clean and beds and pillows were heavenly. Has microwave and small fridge plus coffee pot. Breakfast serves till 10. Pool stays open till midnight. Loved it.

Very nice folks, very clean and a free 'super continental' breakfast! We will definitely stay again.

Everyone and everything the country cascades was great the front desk staff the breakfast staff and everyone went out of their way to be helpful and nice.

Country Cascades is always great. All services you need and friendly staff..highly recommended!

We stayed 3 nights in this motel, in the Jacuzzi room. The staff was very nice and helpful. The room was clean. The bed was too hard for my taste. The motel has a good location, was close to everything, was quite. Breakfast was good. The apple cider in the lobby was an excellent treat since I don't drink coffee. Over all it was a good stay.

We really enjoyed the stay everything was on point!! With the exception of amenitie soap if u use it it has a gritty feel not good but rooms were great price great breakfast great courtesy A1+!!!! Will for sure b bck

We spent two night at the hotel and it was very close to major attractions. The staff was great. Breakfast was good. They had the best hot chocolate I've had in years. Room was clean but dated.

Visited Pigeon Forge & Gatlinburg to see the fall colors & meet with friends. Country Cascades was very convenient to many attractions on the Parkway [main street] yet quiet at the motel. Pleasant and helpful staff with getting our boarding passes for that day! Would stay again!

The room was very clean, the staff was wonderful and the free breakfast was great. The only thing I'd complain about is the wifi was extremely slow.

We will stay at this place every time. Great value! very polite staff. Just off the main strip so easy to get to things but quiet.

Room options

Suite, 1 King Bed (Celebration Suite)

King 1 | Sleeps 2

Executive Suite

King 1 | Full 1 | Sleeps 4

Penthouse

King 2 | Full 1 | Sleeps 6

Family Studio Suite, 2 Queen Beds, Balcony, Poolside

Queen 2 | Sleeps 6

Guest reviews for Country Cascades Waterpark Resort

Everyone (13) Couples (44) Business (2) Family (56) Friends (4) Other (1)
5

everything was great with one exception

Everyone

Everything was very clean and comfortable. The only thing I was not thrilled about was the indoor pool was not heated.

By , from Jackson, Ohio on Sep 11, 2017

3

waco traveler

Everyone

CHECK IN VERY COURTEOUS AND QUICK. ROOM WAS OK BUT NEEDS SOME UPKEEP. HAD BAD PLACES IN CARPET AND WOODWORK AROUND JACUZI WAS SCRATCHED AND PEELING. BATHROOM HAD VERY FEW TOILETRIES LOBBY RAN OUT OF COFFEE AND ALSO BREAKFAST AREA. GIRL AT CHECKOUT WAS RUDE AND VERY UNFRIENDLY.

By , from WACO, GEORGIA on Sep 5, 2017

3

nice water park

Everyone

I made my reservation 2 months in advance for 2 rooms because there were six of us in my family. We checked in at 5:00 PM and were only given 1 room. We had to wait for the other room for 2 hours. The room we were given had a dirty towel on the floor behind the door. The other room was 3 floors down from the 1st one. Not too convenient when you are sharing drinks and snacks. I was told that the other rooms were reserved. I guess my reservation didn't mean much to them.

By , from Illinois on Aug 5, 2017

Review comment responded on Aug 9, 2017

Thank you for letting us know about your stay with us. I am truly sorry and apologize for the issues you had during your stay here. We are working on the congestion in the breakfast room and possibly arranging it differently to better handle the crowd. I tried to see your reservations, but was not able to pull them up using the name on your review. Normally, if the reservations have a request included to have the rooms close to each other, we try our best to accommodate the request. I apologize if this was the case. I would like to speak with you about the problems you had during your stay, if you could contact me at your earliest convenience so that we can better help our guests in the future. Thank you!

4

nice location, but

Everyone

Nice location, just hated not having much parking options

By on Jul 26, 2017

5

great hotel with lots of water choices

Everyone

Great hotel, the new building was clean and room was a great size for a family of 6.

By , from Asheville, NC on Jul 20, 2017

4

very nice!

Everyone

Very nice family oriented hotel! Loved the pool area, especially the kiddy part. The only disappointing part of our stay was that we had NO wifi the entire stay there. When asked about it, the staff said they didn't know when it would be fixed. I would definitely stay there again and recommend to a friend!!!

By , from ky on Jul 10, 2017

5

nice, affordable hotel

Everyone

This was the second time we have stayed here, and we really enjoyed it again! It's not expensive, it's clean, the staff are always very friendly & helpful, & we look forward to coming back there after they get the water park built!!

By on Apr 10, 2017

Review comment responded on Apr 12, 2017

Thank you for taking the time to review our property! We always love to receive the feedback of our returning guests! Please come see us this summer to enjoy the opening of the water park and new tower of spacious rooms with balconies in our Summit tower. From the entire staff here, thank you for coming back to see us and we cannot wait to see you again!

4

nice hotel just minutes walking to atractions

Everyone

I been in the this hotel for a couple times and i love it

By on Mar 14, 2017

Review comment responded on Mar 17, 2017

We really appreciate your review of our property. We are very fortunate to have a great location being close to all the fun and attractions. We are excited about our expanding breakfast area, water park and our 98 new room. We look forward to your visits in the future.

5

nice, right off the strip

Everyone

Great hotel, they are doing upgrades and will be better next year for sure.

By , from Richmond, VA on Dec 27, 2016

5

great hotel close to dollywood

Everyone

I love this hotel. Great value, free breakfast and the staff....SO FRIENDLY AND HELPFUL!

By , from TN on Dec 14, 2016