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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Front of property
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • Free WiFi

View all photos for Accessible - 1 King

Desk, laptop workspace, blackout drapes, iron/ironing board

Accessible - 1 King

  • Sleeps 2
  • Free WiFi

View all photos for Accessible - Suite King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Accessible - Suite King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Suite-1 King Bed, Balcony, Non-Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite-1 King Bed, Balcony, Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Suite-2 Queen Beds, Balcony, Non-Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite-2 Queen Beds, Balcony, Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(100 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

  • Sleeps 2
  • Free WiFi

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.3 miles
  • Gatlinburg Convention Center - 11 min walk - 0.6 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a TV in a common area, and a vending machine.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg

Family Inns

Family Inns America Gatlinburg

Travelodge Inn Gatlinburg River

Travelodge Inn River

Travelodge Gatlinburg River

Travelodge River

SureStay Plus Hotel Best Western Gatlinburg

SureStay Plus Best Western Gatlinburg

Surestay Plus By Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel

SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 11 minutes on foot from Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on May 25, 2026 start from $64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Gatlinburg good for couples?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include river views and a jetted bathtub.

Does SureStay Plus Hotel by Best Western Gatlinburg have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony and some offer river views.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 581 out of 1123 reviews
Rating 8 - Good. 286 out of 1123 reviews
Rating 6 - Okay. 133 out of 1123 reviews
Rating 4 - Poor. 56 out of 1123 reviews
Rating 2 - Terrible. 67 out of 1123 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kiuan, St Marys

Liked: Cleanliness, property conditions & facilities
Nice staff clean room
Stayed 2 nights in Feb 2026

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old, loud, terrible pillows, dirty.
Stayed 1 night in Feb 2026

8/10 Good

Donald

Stayed 2 nights in Jan 2026

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Jan 2026

8/10 Good

Martin

Stayed 1 night in Feb 2026

2/10 Terrible

Laura

Stayed 3 nights in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Front desk was so nice! Breakfast was decent. Parking was convenient, and nice location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
A little off the main strip but not too far for the price!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Zequari

Stayed 3 nights in Jan 2026

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not enough choices to choose from at breakfast
Stayed 3 nights in Jan 2026

10/10 Excellent

Virginia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view . Room was nice , but washer vibrated the room at 7 !! breakfast was ok wish had some fresh fruit but good other wise . Staff was very nice .
Stayed 2 nights in Jan 2026

10/10 Excellent

Dustin

Stayed 2 nights in Jan 2026

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and staff was easy to work with and super friendly. Breakfast was good but could use some more meat options for what was available
Stayed 2 nights in Jan 2026

8/10 Good

Dehuel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean room, renovated, comfortable mattress and pillows and close to the downtown. Breakfast was okay, but not too many options. In the morning too much noise from outside that I could hear inside the room.
Stayed 1 night in Jan 2026

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
Parking garage space for Handicap was to small,
Stayed 3 nights in Dec 2025

8/10 Good

Ashley, Orange Beach

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property advertised a full breakfast. Only I morning out of 3 was this the case. It was disappointing. The front desk staff were friendly and the room was clean.
Stayed 3 nights in Jan 2026

6/10 Okay

Jhoendry

Stayed 1 night in Jan 2026

10/10 Excellent

DANNY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and cozy
Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, amenities
Room was clean. Beds very comfortable.
Stayed 2 nights in Jan 2026

4/10 Poor

Pedro

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room are not clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026

8/10 Good

Flor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room
Stayed 1 night in Jan 2026

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities
Room Size
Stayed 1 night in Dec 2025

2/10 Terrible

Marcos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was neglected and dirty. A strong despicable odor as well. The picture in the advertisement is deceiving. That’s not the room I got or paid for.
Stayed 1 night in Dec 2025

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