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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and a seasonal outdoor pool

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily buffet breakfast
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(91 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(46 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(41 reviews)
  • Sleeps 4
  • 1 King Bed

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Exterior

Fairfield Inn & Suites by Marriott Gatlinburg Downtown

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  • Pool
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  • Free WiFi
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The price is $58
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Total with taxes and fees
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About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.3 miles
  • Gatlinburg Convention Center - 11 min walk - 0.6 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a TV in a common area, and a vending machine.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Exterior
Country Inn & Suites by Radisson, Gatlinburg, TN
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  • Breakfast included
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 1,089 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 11 minutes on foot from Gatlinburg Space Needle. You'll also find Gatlinburg SkyPark and Ripley's Aquarium of the Smokies less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Dec 26, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Jan 5, 2026 start from $48.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Gatlinburg a good place to stay for couples?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include jetted bathtubs and river views.

Does SureStay Plus Hotel by Best Western Gatlinburg have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony with some featuring river views.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 543 out of 1046 reviews
Rating 8 - Good. 261 out of 1046 reviews
Rating 6 - Okay. 125 out of 1046 reviews
Rating 4 - Poor. 52 out of 1046 reviews
Rating 2 - Terrible. 65 out of 1046 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious bedroom, beautiful view to creek. No coffee maker.
Stayed 1 night in Oct 2025

10/10 Excellent

Maelee

Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and large, clean and quiet room. We were lucky to see a bear in the parking lot as we were checking in! Pretty cool. Nice river view off the balcony.
Stayed 3 nights in Sep 2025

8/10 Good

Hollie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to downtown, the room was fairly clean and the beds were comfortable. We would definitely stay here again if we made the trip back to Gatlinburg.
Stayed 1 night in Sep 2025

6/10 Okay

Heather

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

No frills but clean!

This is absolutely a bare minimum hotel. It was cleaner then most in the Gatlinburg area which was nice. The room was huge! The hot breakfast was awesome. The pool was closed for the season and no hot tub. It was close to the entrance of the Smokey’s so it was about a 10 minute walk to the middle of the strip. Good place to stay if your not wanting to spend much time sitting in a hotel room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Eusebio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Sep 2025

8/10 Good

Nidia

Traveled with family and small children
Liked: Cleanliness, staff & service
Seeing Bears
Stayed 2 nights in Sep 2025

8/10 Good

Candace

Liked: Cleanliness, staff & service, amenities
Very nice area. Porch overlooking brook was nice to relax. It was close to park entrance and town was in walking distance. It could use a little face lift on the outside.
Stayed 2 nights in Sep 2025

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was quite comfortable. Room was clean. Close to the national park.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here several times a year. The suites are HUGE. 1 block off the main drag so you don’t get the cruiser noise. 4 min walk to The Peddler Steakhouse. 45 second drive to the entrance of the SMNP. On Ski Rd.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty.

I normally do not leave reviews but thought I should on this one just to warn others about the cleanliness of this place. It was awful. When we walked in the room it had an overwhelming horrible smell as if trying to cover up the filthiness. The carpets were wet and so dirty that we had to wear our shoes to walk around because if we didn't the bottom of our feet became so dirty that we had to get in the shower and wash them. I picked this place because it had good reviews on cleanliness so I don't know if the people were paid to say that because it definitely was so opposite. The only positive thing I could say about the room was the mattress was actually comfortable. Needless to say we would never stay at this hotel again.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here several times a year and are never disappointed
Stayed 1 night in Sep 2025

10/10 Excellent

Micky

Stayed 1 night in Sep 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice location to stay very spacious room

Positives - room was very spacious! Beds and pillows very comfortable. Lots of tv station. Balcony over looking creek was amazing. Area felt safe. Walking distance to the strip. Breakfast was great ! Very good and filling. Hotel main areas were very clean. Checkout was quick and easy. Free on site parking Negatives - balcony had lots of spider webs making it harder to enjoy. Curtain did not want to shut fully to make room completely dark- balcony light would not turn off at night. Bathroom/shower corners could have been cleaner . Dirt discoloration in corners of shower - shower drain looked dirty around it . The shampoo and conditioner in room were very very small. Barely enough for one lady and one kid to shower - I'd recommend bringing shampoo . The number that texts saying If you need anything -- does not text back- messaged twice did not get a response. Staff was average not very attentive . Bed spreads had a could light brown stains (it is difficult to get stains out of white sometimes) All in all-- was a good stay. I would stay again. Walking up to the strip was very enjoyable. We did get to see a bear which was exciting . Perfect for a family . Nice quiet location. Felt very safe. Scenery is amazing ! Very peaceful !!
Stayed 1 night in Sep 2025

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Staff are great, bed super comfortable and the balcony was perfect for coffee and night time drinks by the river. Will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spacious room! Loved the balcony overlooking the river.
Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Stayed 2 nights in Sep 2025

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