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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

A hotel room with two beds, a TV, a desk, and a stone fireplace.
A modern kitchen with wooden cabinets, a granite countertop, and stainless steel appliances including a coffee maker, microwave, and toaster.
A hotel room with a large bed, a sofa, a TV, and a dining area with a table and chairs.
A living room with a fireplace, a television, a blue sofa, a glass coffee table, and a large window with sheer curtains.
A multi-story hotel with a stone facade, a glass-walled lobby, and a river running alongside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Business services

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg SkyPark
    ‪14 min walk‬
  • Place, Gatlinburg Space Needle
    ‪15 min walk‬

Room options

View all photos for 1 King Bed, Non-Smoking, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, River View

A hotel room with two beds, a desk, and a chair.

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Accessible - 1 King

A hotel room with a bed, a chair, a nightstand, a lamp, and a framed picture on the wall.

Accessible - 1 King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

A hotel room with two beds, a desk, a chair, a mirror, and a wardrobe.

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(118 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

A modern hotel room with a sofa, two beds, a desk, and a television.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(58 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a TV.

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, River View

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

A hotel room with a large bed, a desk, and a chair. There is a window with curtains, and a balcony is visible through the window.

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.8 out of 10
Excellent
(53 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is a leisurely stroll from popular sights such as Gatlinburg Space Needle and Gatlinburg SkyPark. This 52-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.4 miles
  • Gatlinburg SkyPark - 14 min walk - 0.8 miles
  • Gatlinburg Convention Center - 14 min walk - 0.8 miles
  • Gatlinburg Space Needle - 15 min walk - 0.8 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.3 miles

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Myron Mixon Bbq Co - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Guests of SureStay Plus Hotel by Best Western Gatlinburg enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include coffee/tea in a common area, a vending machine, and a TV in a common area.
Guests can expect free WiFi and 44-inch LED TVs with cable channels. Other amenities include balconies, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

What's there to see around SureStay Plus Hotel by Best Western Gatlinburg?

This hotel is situated in Downtown Gatlinburg within a short 3-minute walk of Great Smoky Mountains National Park and also 19 minutes on foot from Ripley's Aquarium of the Smokies. You'll also find Gatlinburg Space Needle and Gatlinburg SkyPark less than a mile away.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of Aug 11, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Aug 16, 2026 start from $60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does SureStay Plus Hotel by Best Western Gatlinburg have a casino at the property?

No, SureStay Plus Hotel by Best Western Gatlinburg doesn't have a casino.

Is there an indoor pool at SureStay Plus Hotel by Best Western Gatlinburg?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until September.

Is SureStay Plus Hotel by Best Western Gatlinburg good for couples?

At this riverfront hotel, couples will appreciate amenities like a seasonal outdoor pool plus some guestrooms include river views and a jetted bathtub.

Does SureStay Plus Hotel by Best Western Gatlinburg have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Plus Hotel by Best Western Gatlinburg have a restaurant with a breakfast menu?

SureStay Plus Hotel by Best Western Gatlinburg offers free buffet breakfast each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Gatlinburg allow pets to stay for free?

No, pets aren't allowed at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to SureStay Plus Hotel by Best Western Gatlinburg?

The closest major airport to SureStay Plus Hotel by Best Western Gatlinburg is McGhee Tyson Airport (TYS), which is about 26.9 mi away.

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, every guestroom at SureStay Plus Hotel by Best Western Gatlinburg comes with a balcony and some offer river views.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 626 out of 1221 reviews
Rating 8 - Good. 302 out of 1221 reviews
Rating 6 - Okay. 152 out of 1221 reviews
Rating 4 - Poor. 67 out of 1221 reviews
Rating 2 - Terrible. 74 out of 1221 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good price and convenient location.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Great place, great location rooms with a view and helpful staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Philbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice, esp with the view from the river!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and very friendly staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

LeEssence

Great stay breakfast could have been better but great room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

LeahAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 2nights but will definitely consider staying here again. Very clean and wonderful location!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service
Clean room, great staff, loved the location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and loved the room.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was very clean, the atmosphere was nice, The people that was visiting the hotel were very friendly and pleasant. We had bear sightings there in the front and the back of the hotel. Man it was so nice.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are always clean, staff is friendly and accommodating..I always enjoy staying here.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as nice and everyone friendly
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Binni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Breakfast was average
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms always clean, staff friendly
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Deja

Liked: Staff & service
Room was clean, great area to stay and you can walk to a lot of places within the area. Parking was good, inside of the room was nice & looks more up to date.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about our stay will definitely stay again
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Bethany

Liked: Cleanliness
Stay for a whole week and everything was good.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Short walk to the strip but far enough away it was quiet. Front desk staff was very nice and helpful. Room was very clean and newly updated. The balcony overlooking the water was nice and relaxing.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Sierra

The staff was very nice.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked into the room, I was surprised at how large and neat it was. The breakfast was good and offered a variety of food. On future trips I will look for SureStay as my choice to stay.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The room was spacious and very nice. The bed was really comfortable. Staff was nice. Breakfast was good.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Have meat choices at breakfast and gravy
Stayed 2 nights in Apr 2026

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