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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Lobby
Reception
Property amenity
Exterior
Free daily buffet breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 500 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(163 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(3 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed

9.6 out of 10
Exceptional
(42 reviews)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King) | Premium bedding, down comforters, pillowtop beds, desk

Suite (One Bed King)

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Gatlinburg

Gatlinburg Convention Center is within a 5-minute walk of Comfort Suites Gatlinburg Downtown-Convention Center while other popular sites like Great Smoky Mountains National Park are within a 15-minute stroll. This hotel has 89 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.2 miles
  • Gatlinburg Space Needle - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 6 min walk - 0.4 miles
  • Anakeesta - 9 min walk - 0.5 miles
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 75 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬7 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

At Comfort Suites Gatlinburg Downtown-Convention Center, guests have access to an indoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a computer station, laundry facilities, and a water dispenser.
Guests can expect 50-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. For a restful night's sleep, sink into the pillowtop bed with premium linens and a down comforter. Other amenities include sitting areas, microwaves, and coffee makers. Weekly housekeeping is available.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM—-7:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Frequently asked questions

Is a free cancellation option available at Comfort Suites Gatlinburg Downtown-Convention Center?

Comfort Suites Gatlinburg Downtown-Convention Center provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Comfort Suites Gatlinburg Downtown-Convention Center?

As of Mar 18, 2026, prices found for a 1-night stay for 2 adults at Comfort Suites Gatlinburg Downtown-Convention Center on Apr 5, 2026 start from $111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Comfort Suites Gatlinburg Downtown-Convention Center?

This hotel is located in Gatlinburg, a short 15-minute walk from Great Smoky Mountains National Park and also 6 minutes on foot from Gatlinburg SkyPark. You'll also find Ripley's Aquarium of the Smokies and Anakeesta less than a mile away.

Is there parking available at Comfort Suites Gatlinburg Downtown-Convention Center?

Yes, covered self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does Comfort Suites Gatlinburg Downtown-Convention Center include a casino at the property?

No, Comfort Suites Gatlinburg Downtown-Convention Center doesn't have a casino.

Will I find an indoor pool at Comfort Suites Gatlinburg Downtown-Convention Center?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Comfort Suites Gatlinburg Downtown-Convention Center a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and free Internet access as well as an indoor pool.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a hot tub?

No, there isn't a spa tub at this hotel.

Does Comfort Suites Gatlinburg Downtown-Convention Center have a restaurant with a breakfast menu?

Yes, Comfort Suites Gatlinburg Downtown-Convention Center serves free buffet breakfast each morning from its snack bar.

Does Comfort Suites Gatlinburg Downtown-Convention Center allow pets to stay free of charge?

No, pets aren't allowed at Comfort Suites Gatlinburg Downtown-Convention Center though service animals are welcome.

Does Comfort Suites Gatlinburg Downtown-Convention Center have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Comfort Suites Gatlinburg Downtown-Convention Center?

The closest major airport to Comfort Suites Gatlinburg Downtown-Convention Center is McGhee Tyson Airport (TYS), which is about 27.4 mi away.

Can I book a room with a balcony at Comfort Suites Gatlinburg Downtown-Convention Center?

No, there aren't any guestrooms with balconies at Comfort Suites Gatlinburg Downtown-Convention Center.

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 861 out of 1209 reviews
Rating 8 - Good. 248 out of 1209 reviews
Rating 6 - Okay. 62 out of 1209 reviews
Rating 4 - Poor. 15 out of 1209 reviews
Rating 2 - Terrible. 23 out of 1209 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

8/10 Good

Erin, Smyrna

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities
Room and property was clean. Breakfast was refilled and plenty for everyone. Front desk was super friendly. Parking is secure. Easy walking distance to main road in Gatlinburg.
Stayed 2 nights in Dec 2025

8/10 Good

Deborah

Liked: Staff & service, amenities
Room was spacious and updated. Shower was not as clean as it could be.
Stayed 1 night in Dec 2025

10/10 Excellent

Alexys, Gibsonville

Stayed 2 nights in Dec 2025

10/10 Excellent

DEREK

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS CLOSE TO EVERYTHING AT A GREAT PRICE.
Stayed 2 nights in Dec 2025

10/10 Excellent

Danny, Columbus

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was new and very clean. Staff was great and helpful with info about local events and locations. Room was very Clean and comfortable. There was a great HOTT breakfast and plenty of free onsite parking. Will definitely stay there again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Was very impressed, great rate, very clean, modern updated rooms. Breakfast available, easy to walk downtown. Free parking
Stayed 1 night in Dec 2025

8/10 Good

Yhandelvi

Stayed 2 nights in Dec 2025

8/10 Good

Lindy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Alma K

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff, location, new, room size
Stayed 2 nights in Dec 2025

10/10 Excellent

Guillermo, Miramar

Liked: Cleanliness, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Nov 2025

10/10 Excellent

Melony

Stayed 1 night in Dec 2025

10/10 Excellent

Octavia

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. The guy Miguel was the absolute best!! He helped us locate the hotel step by step literally. I wish we stayed longer at this location. It is near everything. We will certainly be back.
Stayed 1 night in Dec 2025

10/10 Excellent

Tanveer

Liked: Cleanliness, amenities, property conditions & facilities
Really good location. Closer to downtown. Clean and tidy rooms.
Stayed 3 nights in Nov 2025

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities
They only had 1 elevator functioning. Location was great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Roberto

Stayed 2 nights in Nov 2025

10/10 Excellent

manmohan

Stayed 3 nights in Nov 2025

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 2 nights in Nov 2025

10/10 Excellent

RAMI

Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was great. It was a great size room actually was a little surprised. Only issue was the toilet handle was a little bit of a nightmare, but it was okay. One one elevator- took stairs the entire time. There were kids running up and down the hallways, but it was manageable. I wish they would provide a smoking area that was further away from the front door. The whole front sitting area of the hotel was filled with smokers. Kinda gross.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stanly

Stayed 1 night in Nov 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
parking lot sucked but service was great
Stayed 5 nights in Nov 2025

10/10 Excellent

Ahmt

Stayed 1 night in Nov 2025

10/10 Excellent

Jacquelin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

stanly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great stay , clean rooms , breakfast was ok
Stayed 1 night in Nov 2025