Gateway Vacation Packages

Can't beat the location and the price. And fairly luxurious. Staff is extremely helpful.

I was pleasantly surprised at how nice this location is based on the location and price range. I didn’t realize it was an older hotel remodeled. I will be returning for future trip. Added bonus, the property was in a movie. It was filmed in and behind the restaurant which is currently closed but also owned by the hotel.

Kitchen is very nice

This is a top-tier hotel with beautiful amenities and wonderful staff, and I was excited to splurge for our 11th wedding anniversary. Unfortunately, the experience fell short of expectations. We arrived at 2:30 p.m., planning to use the gym while waiting for the 4 p.m. check-in. Our room was not ready until 5:15 p.m., and throughout the afternoon, we repeatedly had to check with the front desk for updates rather than receiving proactive communication. Our luggage did not arrive until 5:30 p.m. We had a 5:30 p.m. dinner reservation at the Sky Room, which the staff kindly moved to 6 p.m., but the delay left us scrambling to get ready. We were offered complimentary drinks at the bar while we waited, but they were mistakenly charged to our final bill. I had also called several days in advance to arrange a card to be placed in the room as a surprise for our anniversary. The concierge was wonderful and offered to also send sparkling wine, which I was happy to accept. Unfortunately, neither the card nor the amenity was ever delivered to our room. During check-out, the front desk also confirmed they had a card and amenity listed in the notes section of our reservation. I appreciate the staff’s efforts to accommodate us, but for a special anniversary stay at a hotel of this caliber, the delays, lack of communication, and missed details were disappointing.