Eyre Square Hotel

Excellent position,spotless room. Evening bar tender/nite porter was extremely friendly. Didn't get his name but a credit to the hotel. Reason for 2 star is due to reception staff let down. I am a manager in a hotel myself and know that this area is the place where the tone and expectations of the hotel are first experienced. On arrival the young man on desk was very unfriendly (no hello or welcome) , only spoke when I asked the question.. Not a very good first impression. Then on departure when I went to desk the receptionist did not lift her head or speak.I said we are checking out and passed the key onto the counter, to which she just replied thank you in a half asleep voice and didn't even ask did we enjoy the stay or even check had I anything room charged. Having spent good money to stay in this hotel I find it disappointing that it was the front of house which is the most important place for friendly , natural customer service that I found ruined my stay and recommendation here . Galway is wonderful and all management have to do to make it memorable is to employ the right staff in the right positions. The bar man should be front of house as his welcome and friendliness was wonderful.

We booked into the hotel on Fri eve for 3 nights, only to be given a room in the attic with a velux window, room was small, dark and dismal, we got changed to the 2nd floor room, abit bigger with a window but again a very poor quality room for the price. Needs a complete renovation. Room was noisey wakened at 4am with people shouting and banging doors. Checked out on Sat morn and I booked another hotel. Staff at reception didn't even ask why we were checking out, didn't care. Avoid this hotel at all costs.

We booked a quiet room, and got one next to jack hammering renovations from 9.00 am until 5.30pm! The non smoking room smelt of cigarette smoke and needed a paint. But worst of all extra's booked as a surprise, ( flowers, champagne and chocolates) " didn't come through on the system", they sent a bottle of complimentary wine but it just didn't have the WOW factor that was planned! All-in- all a very disappointing experience!

This is a well appointed hotel in a first class location.Rooms are very comfortable but the furniture is scarce with no chair of any description. It was disappointing to be asked to pay for breakfast having paid top dollar. Breakfast is very good with a good selection. Would recommend it highly.

City central - right beside the main square, close to the pedestrian shopping street, near the train and bus station. Unfortunately near a hostel so had to sleep with the windows shut. Clean rooms, friendly staff - would definitely recommend it.

Good location very close to railway station and centre of Galway. A cooked not buffet breakfast is a positive as it it fresh food and not left sitting. staff helpful. Room good very comfortable bed at reasonable cost. would go again

This hotel has a great location- you are right in the center of the city. It was clean and you get a breakfast daily with your stay. Because of it's location, it was noisy at night which made sleep difficult. if you're on the younger side it may not bother you. it's a very busy area with a lot of nightlife. The staff was pleasant.

Galway had an art festival during my stay, so there were a lot of people. This hotel (Eyre Square Hotel) was great the first day, we were given room 106. We made arrangements to stay another night with the desk clerk who confirmed availability, however, upon our return from our tour we were told they moved our belongings out of 106 to 115, which we had to walk in a long maze to get to that room. This hotel was disorganized with them leaving me without a room. Had it not been that they had room 115 available (which is a bad room) we would have had to look for another hotel, after being on a tour bus all day long and no car to drag the suitcases while looking. Their breakfast is ok, nothing special to say about that, other than get there when they open for breakfast because the big tour bus groups are waiting for the breakfast room to open, which is downstairs. The hotel is a basic no frills hotel. Towels were rough, will scratch your face. I fell in the tub as they don't provide any rubber mats.

This hotel is around the corner from the train station and Eyre Square, so it is in a great location - historical sights, shopping, restaurants and pubs are within easy walking distance. The bar is large and really beautiful (and oddly empty), and the staff is friendly and helpful. There is a great coffee shop attached to, but not affiliated with, the hotel bar. That is where all of the positives end, and the location is the only reason for a "2" rating. Our 2nd floor non-smoking room smelled like an ashtray (not surprising, as the exterior window ledge was covered with cigarette butts) and the carpet, mattress, bedding and furnishings were grim. The paper-thin walls did not help with sleeping.