Pictures lie. Old and run down. Smelly rooms. Not very friendly. Should be rated lower
My hotel room conditioner had been used previously and not replaced with new, there were stains in the bathtub and there a hole in the bathroom door (a large hole that looked like a bullet hole on only one side) - someone’s previous incidental that had not been addressed. When I tried to report the situation to the front desk below he said he couldn’t do anything until day staff. He told me he left a note for a manager to call me back and I have not been called back. I do not recommend this hotel. I have and can provide pictures
Its close enough to go either to Galveston or the direction of Seabrook etc. Easy on of roads and quiet even though right on Hwy 146
The hotel was nice. But there was an oder in the entire hotel. Maybe from past floods.
Hotel was close enough to cruise parking destination. However the entire hotel had a mildew musty odor. It smelled like carpet had been wet n dried up but not shampooed or cleaned. I brought deodorizers for my room. I really wanted to change locations. Spent alot of time gone out of hotel because of the smell
we had a nice stay, staff very friendly and helpful
Far enough away from the noise. Close to Galveston and nearby towns. Enjoyed the stay
Had to get a room unexpectedly at the last minute close to midnite. After the 11 hou car trip, staff Staff kind and helpful even telling us where we could get food delivered so late. A+ to the night staff and room!!
We stayed here on a business trip for 3 days and 2 nights. I read the reviews prior to booking and it seemed like the best choice in this particular location. It was only a few miles from the convention center (business location) and about 15-20 minutes from Galveston. They have everything you need, even the things you may have forgotten. I needed to make copies of documents at the last minute. The business center provided the tools I needed, and it was free of charge. We did not use the pool. It was small, but clean. The breakfast was good. There were scrambled eggs, sausage, biscuits and gravy, and of course the waffle maker. Awesome! They also had fruit, bagels, yogurt, coffee, juice and other continental type items on the menu. Our room smelled fresh and clean each day. I would recommend this hotel.
The A/C, toilet, and cable in the room did not work. The carpet in the room was a trip hazard as it had not been layed flat instead it moved caused a bubbled up area hence a trip hazard. The floor tiles in the bathroom were loose. Had to fix the toilet so that it would flush. Had to fix the cable box to it possible to watch tv. A room should have a working A/C, toilet, TV and no trip hazards. The customer should not have to fix things in a hotel room. Instead everything should be working correctly in a hotel room for the customer.
Overall hotel was good... The only thing that was a minus was the odor that hit you when you walked in the doors... It wasn't pleasant and it kinda was in the rooms... But then you get over it...
Good staff and fast service if location is not important.
It was not bad at all. Good overall location. Continental breakfast could have been better and being I drove 8 hours to get there they could have let my girlfriend take it to my room. Had to wake up and go to the dining area to go get it. It was like high school lunch. I was tired and she wanted to surprise me so they ruined that.
The room was clean, the pool was nice, the pillows were comfy. I would stay there again!
This hotel was very clean, and confortable. The breakfast was very good with protein options. Lobby was small but that was not something we were looking for. The room was spacious and the bed was very very comfortable.
Room was large and nice, Bed was comfortable, pillows resembled marshmellows (short and fat). Could not check in until after 3pm - no rooms ready at 3pm check-in. Staff insisted on placing $100 hold on credit card for incidentals - never had to do that before! When we checked out, I insisted they check the room & remove the hold. It was a bit of a hassle. Overall, nice room and easy access to Kemah & Galveston.
The hotel was much better than the pictures showed! Service was good! My only complaint and this is just my own problem was the pillows were like marshmellows (short and fat)! Other that that we had no complaints! Great experience!
This was a work related trip with little extra circular activity
Comfort Inn & Suites Texas City places you within a 15-minute drive of popular attractions such as College of the Mainland and Texas City Dike. This 65-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center.
Free buffet breakfast is served each morning from 5:30 AM to 9:30 AM.
All 65 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Free newspapers, free local calls, and hair dryers are also available.
Guests of Comfort Inn & Suites Texas City have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Pictures lie. Old and run down. Smelly rooms. Not very friendly. Should be rated lower
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
My hotel room conditioner had been used previously and not replaced with new, there were stains in the bathtub and there a hole in the bathroom door (a large hole that looked like a bullet hole on only one side) - someone’s previous incidental that had not been addressed. When I tried to report the situation to the front desk below he said he couldn’t do anything until day staff. He told me he left a note for a manager to call me back and I have not been called back. I do not recommend this hotel. I have and can provide pictures
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.
Its close enough to go either to Galveston or the direction of Seabrook etc. Easy on of roads and quiet even though right on Hwy 146
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Please do come see us again.
Thank you so much for the incredible rating. We look forward to your next visit!
The hotel was nice. But there was an oder in the entire hotel. Maybe from past floods.
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Hotel was close enough to cruise parking destination. However the entire hotel had a mildew musty odor. It smelled like carpet had been wet n dried up but not shampooed or cleaned. I brought deodorizers for my room. I really wanted to change locations. Spent alot of time gone out of hotel because of the smell
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
we had a nice stay, staff very friendly and helpful
Hi Allen, Our aim is to provide our guests comfortable and accommodating experience, and we are very pleased to hear that we achieve. We hope to impress you again during your next visit.
Far enough away from the noise. Close to Galveston and nearby towns. Enjoyed the stay
on behalf of our hotel staff, I want to let you know how delighted we wee to receive your kind words of praise regarding our hotel. Thank you and we look forward to serving your future lodging needs.
Had to get a room unexpectedly at the last minute close to midnite. After the 11 hou car trip, staff Staff kind and helpful even telling us where we could get food delivered so late. A+ to the night staff and room!!
on behalf of our hotel staff, I want to let you know how delighted we were to receive your kind words of praise regarding our staff. It is truly rewarding when a guest recognizes our staff's efforts and takes time to say thanks. again thank you for your kind words and we look forward to serving your future lodging needs.
We apologize for the inconvenience you encountered during your stay and for taking the time to share your perspective and feedback. We appreciate your rating and will use this as a training opportunity for our team. Thank you again and we hope to get the chance to serve you again.