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Recent guest reviews

Clean room, but Customer service at night could of been better.

I liked the breakfast set up and the staff was super friendly. I also appreciated how close it was to nearby resturants

The hotel is near Rt 40 so it's easy to get around. There are places to eat nearby. It has a pool. The breakfast is ok, but certainly not great, with limited daily choices and its odd to have to ask someone to make you toast. The rooms have been remodeled sort of recently but don't look or feel that inviting with dim lighting, black furniture, and unskilled drywall patching. The AC/heat unit worked well and was quiet. You can hear the trains and people walking upstairs.

Everything was clean. People were courteous. Breakfast was great.

I stayed in your sweet I expect a better shower head and the bathtub made enough noise when you walked on it that you can hear it at the registration desk also to the owner I would fix the Gap underneath the doors it doesn't make sense to spend all your money paying for electricity to heat the place when all you need to do is weatherstrip your doors

Nice hotel, conveniently located near wal-mart, interstate highway, and restaurants.

Clean room, good breakfast choices. Definitely a good place to stay for the value.

nice, clean rooms, friendly, welcoming staff, good location

The staff was friendly and helpful and even let my folks check in before me with just a phone call. The morning breakfast was nice with lots of variety. I did not try the pool but the hot tub was broken. The location is right off of the interstate but getting out of the parking lot was tough because of traffic. Most of the rooms have external doors which I don't care for. The room was your typical 2 queen room. My biggest beef is that when the bathroom door opened it blocked the sink. That made it awkward at bedtime and morning showers.

We had a football tournament, they were not prepared! No hot water! Not enough food for the free breakfast! I asked for a non-smoking room and got smoking...for the amount I had to pay, I was very diasappointed! And traveling with children, the most important thing was pool was broke!

The room was comfortable, but shows a lot of wear. a dry cereal , donut and coffee breakfast. a little pricy for what you get but every thing in gallop is.

On business requiring odd hours for over a week. First impression of the hotel? Nice exterior but very poor interior. The room was dirty - thin layer of dirt/grime on everything from the phone to the door handles, etc. Interior appeared very cheap - tables wobbled, handles crooked, mold in bathroom, torn carpet, etc, etc. Worst part? the 1.5-2" gap (not an exaggeration) under the door (outside opening) through which a constant and significant draft poured cold air causing the very loud heating unit to run continually. Wallpaper was peeling, ceiling was dirty... oh, and the sauna had burn marks around the door and was out of order as was the hot tub... Basically this hotel would serve a basic/budget traveler stranded overnight in Gallup - but for $90/night? not worth half that. I've stayed in hotels across America and payed significantly less for some truly nice places. Stay away from this one, and go next door to the Ramada (which I didn't observe first hand, but locals agreed was the nicest/most convenient hotel in the area)

The Quality Inn in Gallup is very over priced. Other than the price, the hotel was neither good or bad.

W Maloney Ave Gallup NM

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining
  • Indoor pool

Located 1.8 mi (2.8 km) from Gallup Cultural Center, Quality Inn & Suites Gallup I-40 Exit 20 is within a 10-minute drive of Gallup Indian Medical Center. This 71-room hotel welcomes guests with 10 restaurants and conveniences like an indoor pool and free self parking. It's centrally located in Gallup, connected to a shopping center,8.6 mi (13.9 km) from Fire Rock Navajo Casino, and also 10.3 mi (16.5 km) from Red Rock State Park.


Dining

This hotel is home to 10 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6:00 AM to 9:00 AM.


Rooms

Quality Inn & Suites Gallup I-40 Exit 20's 71 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect to find WiFi and TVs with cable channels. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. In-room massages are available.


Property features

Quality Inn & Suites Gallup I-40 Exit 20 offers an indoor pool, a spa tub, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn & Suites Gallup I-40 Exit 20

Everyone (6) Business (3) Couples (1) Family (4) Other (1)
5
Family with small children Family

Clean room, but Customer service at night could of been better.

By , from New Mexico on May 6, 2020

Review comment responded on Jun 2, 2020

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5
Everyone

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples Business Business

I liked the breakfast set up and the staff was super friendly. I also appreciated how close it was to nearby resturants

By on Sep 17, 2019

Review comment responded on Sep 19, 2019

Thanks for staying with us. We appreciate your feedback!

3
Business Business

The hotel is near Rt 40 so it's easy to get around. There are places to eat nearby. It has a pool. The breakfast is ok, but certainly not great, with limited daily choices and its odd to have to ask someone to make you toast. The rooms have been remodeled sort of recently but don't look or feel that inviting with dim lighting, black furniture, and unskilled drywall patching. The AC/heat unit worked well and was quiet. You can hear the trains and people walking upstairs.

By on May 10, 2019

Review comment responded on May 13, 2019

Thank you for taking the time to share your review, we apologizes or breakfast did not meet your expectations. I will pass along your comments so we can make sure we do things differently in the future.

5
Family Family

Everything was clean. People were courteous. Breakfast was great.

By on Feb 23, 2019

Review comment responded on Apr 4, 2019

Thank you so much for taking the time to leave us such a refreshing review. Your feedback is so important to us as we make a daily stride to ensure pure hospitality magic. Thank you again for your business and we can't wait to see you on your next trip to Gallup.

5
Everyone

By on Jan 6, 2019

Review comment responded on Jan 9, 2019

Thank you so much for taking the time to leave us a review of your recent stay at our hotel. I am ecstatic that your experience was great, as beyond the norm is what we shoot for daily with each guest. I hope to see you again soon or whenever your travels bring you back to Gallup.

4
Everyone

I stayed in your sweet I expect a better shower head and the bathtub made enough noise when you walked on it that you can hear it at the registration desk also to the owner I would fix the Gap underneath the doors it doesn't make sense to spend all your money paying for electricity to heat the place when all you need to do is weatherstrip your doors

By , from Mesa on Oct 13, 2018

Review comment responded on Oct 14, 2018

Thank you kindly for your feedback. I have discussed your comments with my maintenance team and are looking into the issues. Thank you for taking the time to share your thoughts.

5
Everyone

Nice hotel, conveniently located near wal-mart, interstate highway, and restaurants.

By on Oct 1, 2018

Review comment responded on Oct 2, 2018

Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

5
Everyone

Clean room, good breakfast choices. Definitely a good place to stay for the value.

By on Sep 22, 2018

Review comment responded on Sep 25, 2018

Thank you for taking the time to send us such a refreshing review!! I am happy to hear you found our property to your liking and we look forward to welcoming you back in the future.

5
Everyone

nice, clean rooms, friendly, welcoming staff, good location

By , from gallup, nm on Aug 5, 2018

Review comment responded on Aug 7, 2018

Thank you so much for taking the time to leave us a review of your recent stay at our hotel. I am ecstatic that your experience was great, as beyond the norm is what we shoot for daily with each guest. I hope to see you again soon or whenever your travels bring you back to Gallup.

Quality Inn & Suites Gallup I-40 Exit 20

1500 W Maloney Ave, Gallup, NM 87301
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