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Memories Grand Bahama Beach Resort All-Inclusive

4.0 out of 5.0

Recent guest reviews

4 adult travelers. Most staff in dining room were rude, appeared inconvenienced to wait on you. Food selection and quality were awful. Went to main bar for a Chardonnay- only had 1 type of very sweet red - bartender said they were out of everything (they weren't, staff was to lazy to go get something), I had to walk to the beach bar myself to get what I wanted. Only had entertainment 1 out 5 nights (it was PHENOMENAL). Staff expected tips for everything. Room was nice, housekeeping very nice. Will never go back.

My first time there and Loved the place the hotel has little things they have to work on such has, not having cups everytime u ask for a drink, the line at the buffet every AM, their DJ, and the water in the shower is super cold. But over all is a great place to relax with your family, have a good time and meet new people!! :-)

Went to Freeport because it was my sisters and I's birthday trip (early 30's). I usually go to Nassau but wanted to try something new. I knew it'd be beautiful and you can't go wrong with the Bahamas ever, but we had a BALL! The property is beautiful and the customer service/staff was awesome. The only issue I have is check-in, as it needs better management. Literally everyone checks in at 3pm so it got a little hectic with the line and wait. On top of that they mixed up my reservation because I had two rooms under my name, yet gave my 2nd room away to another with my last name which was a VIP amenity room so our check wasn't too smooth. However, customer service made up for all of that. Although I wanted to change rooms anyway, I ended up talking to the night manager Kendall and ensured me everything would be handled in the morning. The next day Veronica made sure I was moved to a room I liked and personally walked me there. From the bellman Radhav (sp?) to all of our bartenders/servers in the prop club (Thaddeus, Shontell, Cordell) truly made our stay awesomeee. Wish I knew everyones name, yet everyone was so nice.

Rooms not ready until late a night, toilet took 13 hours to repair after arriving to someone else's mess therein, etc.

Day 1, had NO room for us. Day 2, moved into room requested. Day 6, Removed and sent away from hotel!!!! Delta gave flight away, but Memories could provide a room for date change!!!! And no help. No- hot water! Toilet did not flush! Never fixed! Second stay here, never again.

The hotel was great and the staff were very nice ..way beyond our expectations ....food was awesome and wide variety to choose from ..definitely would go back !!

The location, personable staff, the food quality and service made this a great vacation. The hotel staff went out of their way to make you feel secure. All the staff in the Italian restaurant 'Bella's', along with the barman 'Terry' in the Prop Club were very friendly and all helped to make the vacation with 6 other friends very special.

Beach was beautiful. Food was delicious. Good value.

The service was OUT STANDING the crew was the best trip that i been on in the last ten years I would recommend this hotel to all my friends and family. If i had the time i would be back here in a few months, The Buffet Service I had a servicer his name was Out Standing hand down to him.

It was one of the best vacations we ever had. The staff was extremely helpful and polite and made up for little short comings. Food is great. Recommend this to any family.

I HAD A WONDERFUL TIME.STAFF SERVICE WAS GREAT. FOOD WAS GREAT.I PLAN TO GO BACK.

Great and very friendly staff! The hotel was clean the food was great everyone that worked there was extremely friendly. I would go back here in a heart beat !

We wanted to get away for some serious rest. This was wonderful! The rooms were clean, the staff was great, and we achieved our goal. The three things we were disappointed in was 1) there was no seafood at the resort. We had to leave and go out to get it. 2) The bars all open late...hey!....We're on vacation ....open a bit earlier please! 3) The Beach venders wear you out... Braid hair....no...braid hair....no..NO!! Seashells, jewelry....NO NO NO

Unfortunately the rooms where not clean , the rest of the hotel was OK. Service was OK.

The location of the grounds is optimal ! The pools are clean but not enough ombrellas to cover not even a fourth of the guests using the pools. It felt like there were never beach towels... All the staff was rude when the island people outside of the premises were super friendly and helpful. The main buffet was always overcrowded and gave u the feel of a school cafeteria without hope for a water refill. The bars were plentiful with a decent selection of booze and my kids loved their slushies and Shirley temples:) in 10 days they never refilled the shampoo in the room and always forgot to leave 4 towels instead of three... But the place was clean and 3 mins walk from the town:)

Upon arrival, finding out that we're getting two beds instead of one, we were instantly disappointed. We tried contacting hotel several times before the trip about ensuring getting one king bed, via email and phone but never getting a response. At the desk they told us check back later. When we did, they always said they had nothing but the hotel was clearly not at capacity. We were them told the check back the next day when the same thing happened. Hotel staff very friendly, although the food was poor at best. Alcohol selection was horrible. Most of it I never heard of and when we tried to inquire about the diamond club to help upgrade our alcohol there were no rooms left. Grounds were pretty but with lack of decent food and alcohol and my husband I sleeping in separate beds, the trip was nowhere near what we expected. The AC wasn't working two nights in their signature restaurants which made eating even more unpleasant than the food quality. We made the best out of our trip however Would not use this resort again.

Our stay at Memories was very relaxing with plenty of things to do when you wanted to do them. The drinks are not watered down like you get at alot of all inclusives and the food was good.

This vacation was everything my wife and I could ask for and more. The hotel staff were amazing: incredibly warm and welcoming. The hotel itself was very well maintained and organized. Various forms of entertainment surrounding the area and nightly events. Bars, pools, restaurants, the beach, etc. nearby. Overall an amazing experience.

Hotel was great overall, Staff very friendly and attentive to needs. Location great easy to and from airport and great beach for swimming and snorkeling. Overall the place is great. Only downside is need to improve the food quality a bit.

1 Sea Horse Lane Freeport Grand Bahama

Located in Smith's Point, Memories Grand Bahama Beach Resort All-Inclusive is next to Port Lucaya Marketplace and Lucaya Beach. This 496-room, 4-star resort welcomes business and leisure travelers with a casino, a water park, and 5 restaurants. It's on the beach and also a short walk from Casino at the Radisson Grand Lucayan and Port Lucayan Marina.


Dining

Start your day off right with a free buffet breakfast. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

Memories Grand Bahama Beach Resort All-Inclusive's 496 rooms are air-conditioned and provide free minibar items, furnished balconies or patios, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free long-distance calls, and free local calls are also available.


Property features

Guests of Memories Grand Bahama Beach Resort All-Inclusive have access to a casino, a free water park, and an outdoor pool. If you decide to drive, there's free valet parking. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.

Room options

Island Room

Full 2 | King 1 | Sleeps 4

Deluxe Room

Full 2 | King 1 | Sleeps 4

Deluxe Plunge Pool View

Full 2 | King 1 | Sleeps 4

Deluxe Ocean View Diamond Club

Full 2 | King 1 | Sleeps 4

Guest reviews for Memories Grand Bahama Beach Resort All-Inclusive

Everyone (5) Couples (8) Family (3) Friends (2) Other (1)
3

terrible service, bad food!

Everyone

4 adult travelers. Most staff in dining room were rude, appeared inconvenienced to wait on you. Food selection and quality were awful. Went to main bar for a Chardonnay- only had 1 type of very sweet red - bartender said they were out of everything (they weren't, staff was to lazy to go get something), I had to walk to the beach bar myself to get what I wanted. Only had entertainment 1 out 5 nights (it was PHENOMENAL). Staff expected tips for everything. Room was nice, housekeeping very nice. Will never go back.

By , from MARYLAND on Jan 19, 2017

4

beautiful place to relax

Everyone

My first time there and Loved the place the hotel has little things they have to work on such has, not having cups everytime u ask for a drink, the line at the buffet every AM, their DJ, and the water in the shower is super cold. But over all is a great place to relax with your family, have a good time and meet new people!! :-)

By , from Albany New York on Sep 11, 2016

Review comment responded on Sep 19, 2016

Dear Carmen JDJ, We would like to thank you for sharing your kind feedback about your stay at Memories Grand Bahama. We appreciate to hear that we have been able to meet your expectations overall. In the same way, we thank you for the feedback about the things that were not to your standards. We are working in order to improve it and we truly consider all your comments for the next decision on the future. We hope to have you back soon enjoying Memories Grand Bahama. Sincerely yours, Online Reputation Manager Memories Grand Bahama

5

loved this place! definitely going back

Everyone

Went to Freeport because it was my sisters and I's birthday trip (early 30's). I usually go to Nassau but wanted to try something new. I knew it'd be beautiful and you can't go wrong with the Bahamas ever, but we had a BALL! The property is beautiful and the customer service/staff was awesome. The only issue I have is check-in, as it needs better management. Literally everyone checks in at 3pm so it got a little hectic with the line and wait. On top of that they mixed up my reservation because I had two rooms under my name, yet gave my 2nd room away to another with my last name which was a VIP amenity room so our check wasn't too smooth. However, customer service made up for all of that. Although I wanted to change rooms anyway, I ended up talking to the night manager Kendall and ensured me everything would be handled in the morning. The next day Veronica made sure I was moved to a room I liked and personally walked me there. From the bellman Radhav (sp?) to all of our bartenders/servers in the prop club (Thaddeus, Shontell, Cordell) truly made our stay awesomeee. Wish I knew everyones name, yet everyone was so nice.

By , from Hollywood, CA on Sep 2, 2016

Review comment responded on Sep 19, 2016

Dear Sara, Firstly, the entire team of Memories Grand Bahama wants to thank you for sharing your experience. Thank you very much for your nice comments. It gives us pleasure to read the wonderful things you mentioned about our resort. We are happy to know that you found our facilities beautiful and that you enjoyed the service provided by our staff. We apologize for the issue presented with your room, but we are glad it all turned well. We hope to have the honor of welcoming you back in the near future! Kind regards, Online Reputation Manager Memories Grand Bahama

3
Everyone

Rooms not ready until late a night, toilet took 13 hours to repair after arriving to someone else's mess therein, etc.

By on Aug 1, 2016

1

terrible experience.

Everyone

Day 1, had NO room for us. Day 2, moved into room requested. Day 6, Removed and sent away from hotel!!!! Delta gave flight away, but Memories could provide a room for date change!!!! And no help. No- hot water! Toilet did not flush! Never fixed! Second stay here, never again.

By on Jul 31, 2016

5

great weekend get away

Families

The hotel was great and the staff were very nice ..way beyond our expectations ....food was awesome and wide variety to choose from ..definitely would go back !!

By on Oct 6, 2015

5

a special vacation with old friends

GetawayWithFriends

The location, personable staff, the food quality and service made this a great vacation. The hotel staff went out of their way to make you feel secure. All the staff in the Italian restaurant 'Bella's', along with the barman 'Terry' in the Prop Club were very friendly and all helped to make the vacation with 6 other friends very special.

By on Oct 6, 2015

4

anniversary

Couples

Beach was beautiful. Food was delicious. Good value.

By on Sep 13, 2015

5

outstanding

Singles

The service was OUT STANDING the crew was the best trip that i been on in the last ten years I would recommend this hotel to all my friends and family. If i had the time i would be back here in a few months, The Buffet Service I had a servicer his name was Out Standing hand down to him.

By on Jul 14, 2015

4

lovely vacation

Couples

It was one of the best vacations we ever had. The staff was extremely helpful and polite and made up for little short comings. Food is great. Recommend this to any family.

By on Jul 10, 2015