The staff is very “blah”, this is a resort, smile for gods sake. All inclusive is a joke, draft beer, no bottle beer unless I purchased it. Property needs major updating. Very disappointed
Hotel on the beach. The staff did a great job of clearing seaweed. Most of the staff were rude.I noticed they were more inclined to take orders at the restaurants from people with "day passes" than all inclusive customers. The check in process was lengthy and antiquated. The property itself is in need of updating. The food was par for buffet food with not much selection. I don't understand the inconvenience of having to sign for every drink and meal when we had to wear all-inclusive bands. The lines for food/dr8nks were long, the waits were long, the food was average, and then we had to wait again to sign a receipt (every single time we got food or drink).Overall, this property lacks consistency in service, most of the staff were rude and unhelpful, it needs some cosmetic updating and facility maintenance, and housekeeping was inconsistent. There was often shortages of face cloths, hamd towels, etc.
The service at the restaurant was really bad, the women are badly educated, the only one nice and polite was the manager. The day of our departure we were not allowed to have lunch at the all -inclusive, when all-inclusive places allow you to have lunch before leaving
It is a lovely resort beautiful beach. Hotel was comfortable, staff was friendly. Only thing you have to wait at Waves bar to get a drink, they ignore you.
Cleaning staff and bellboys—Great Servers —awful—Rude It seemed it was a burden to get our food and drinks we where inclusive so they only attended non- inclusive guest better due to tips Place had no entertainment
THE POOL IS VERY NICE, HOWEVER THE AMOUNT OF SEAGULLS ARE VERY DISTURBING FOR ANYONE WHO IS AFRAID OF BIG BIRDS. THEY WERE EXTREMELY LOUD AND THEY POOPED ON MY NOOK, OUR TOWELS AND OUR CHAIRS. THE FOOD AT THE SUNDECK BAR WAS VERY GOOD, AND THE DRINKS WERE VERRRRRY GOOD!! THE BARTENDERS WERE VERY PLEASANT AND FUN. THE FIRST MORNING DURING OUR STAY THERE WAS NO FOOD IN PRACTICALLY ALL THE CHAFFING DISHES. I HAD TO ASK THE HOSTESS IF THEY WERE GOING TO HAVE ANYMORE FOOD BECAUSE WE WERE STARVING AND EVERYTHING WAS GONE! IT SEEMED AS THOUGH THEY WERE NOT PLEASED ABOUT ME INQUIRING ABOUT THE FOOD. THE STEAK RESTAURANT WAS DELICIOUS AND WENT THERE TWICE DURING OUR FOUR NIGHT STAY. LOVED THE CRAB CAKES AND THE STEAK. MY DAUGHTER LOVED THE CORN CHOWDER. AND THE CAESAR SALAD WITH CHICKEN WAS DELICIOUS. MY DAUGHTER LOVED LUC - THE DJ! HE WAS ENTERTAINING AND NOT ONLY GOT HER AND HER FRIEND TO GET UP AND DANCE BUT ALSO ME AND MY FRIEND, WHICH CAUSED A LOT OF PEOPLE TO GET UP AND DANCE. HE TAUGHT US DANCE STEPS AND WE HAD A BLAST. GIVE HIM A BIG RAISE!!! THE ONLY COMPLAINT I HAD WAS THAT OUR AC DIED ON US LEAVING OUR ROOM 82 DEGREES FOR HOURS. WE WERE SUNBURNED AND IN PAIN. THE ROOM WAS SO UNCOMFORTABLE AND IT FREAKED ME OUT TO THINK I WOULD HAVE TO SLEEP IN SUCH A WARM ROOM. WE STAYED OUT OF THE ROOM UNTIL AFTER 11 PM, AND THANKFULLY IT WAS FIXED BY THE TIME WE RETURNED BACK TO THE ROOM AND WE WERE ABLE TO SLEEP VERY COMFORTABLY.
The room was great. The property overall is beautiful. The only real let down was the lack of quality of food in the "upscale" expensive restaurant. Ordered two different meals there and they both were so disgusting I couldn't finish them. Also, the waitress had an attitude with me when I questioned her about my meal. Skip this horrible restaurant and go get another pizza - Yum!!
STAY WAS GOOD,BUT THE HOTEL WAS NOT WHAT WE EXPECTED,NEED SOME UPDATES AND SERVERS ARE NOT FRIENDLY AT ALL EXCEPT 2 O 3
Overall experience at the resort was disappointing. Hotel employees were amazing- very friendly and helpful. The food and drinks were also very good. The worst part of the stay was the condition of the resort- we had no ac for two full days which made it almost impossible to sleep at night. Apparently this is a recurring issue at the resort occurring to one of the longtime employees there. Also only half of the resort is open due to the damage of last years hurricane.
Stayed six nights at Lighthouse Pointe with my wife. Room 258 King Bed with a Ocean view, really nice view btw. Truthfully I was worried about the recent bad reviews after booking this trip. I can say to you overall it was a great experience. To the prior reviewers, goodness, give the staff here a break. It does get a little busy when the Cruise Ship crowd comes in and that demand bogs down the service. Just be patient and pleasant and you will be treated well. Well worth the all inclusive rate. Buffet food is pretty good and can't beat nearly all day access to beer and cocktails. Nothing like sipping a few Bahama Mamas and some of the local beer on the beach. Tip you cheap skates. Few lessons learned that might help ya. - No problem getting a ride from the airport, 22 bucks and about 10 mins - You can get a taxi real quick via the bellhop and the rates are posted right there. - We booked a tour through Orbitz and it got canceled last minute, my wife and I were the only ones booked for it. Just book your activity with someone in person so you know whats actually available and going on that day for sure. - We didn't have cell service, so be sure to leave a note to your loved one if you decide to sneak out for a few drinks. Saves you from creating a scene :) when they wake up and don't find you around. - If you like fishing check out Lil B's sport fishing, father son duo that are good folks. - Take your sea sick pills or whatever you need to do. - Relax
Due to the hurricane that came through in October, our original hotel reservation at Memories was moved to Lighthouse Pointe. The staff seemed super annoyed to do anything that was requested. Housekeeping, however was more outgoing.
People were HORRIBLE! Not one staff member in 6 days came to ask if I needed anything or cleared any dishes. Yet 3-4 staff people sat by the outside bar/grill and chatted and played on their phones. There were only about 5 or so families staying at the hotel. This was an all-inclusive resort, yet breakfast closed at 11 and there was nothing but a burger at the bar and grill until 6 PM and then from 6 to 10 you could have a dinner with three or four selections of main dishes. We had to pay $800 fee for this all-inclusive hotel because the viva Wyndham Fortuna was closed because of the hurricane. We had stayed there in the past and it was absolutely lovely! I would never recommend this hotel to anyone! My daughter asked for a pop and then wanted a second choice of pop and the woman nastily said make all your choices at the same time! That was rude and unacceptable!
The hotel is very well located, not so far from airport. The beach of the hotel is beatiful. Regardinng the hotel, it needs maintenance and a little love. You can see details of not so clean floors, the elevator in the area we stayed at, had stains. Also the bar near the pool-beach closes at 5pm, it is too early considering that in September the sun sets at 7pm. The restaurants are not open all days and Willy Broadleaf the service is too slow. The breakfast buffet has the same food everyday, but still you can order an omelette or scramble eggs. Not all the personnel is friendly, not like you can find in Punta Cana or Cancun. Still the hotel has a lot of potential, and the beach is beautiful.
The hotel was old and in need of repair. No fridge or microwave. No room service, no pool bar. And the food was just so so. The service was lacking in all areas. Slow and rude staff. I have traveled to many countries and even the Bahamas many times but this was my last visit. The only good thing I can say about this hotel is, it does have a very nice beach area. I called the hotel before booking my trip and I was told yes we do have room service and yes there is a fridge in the room. Once I was there and very unhappy about the room, I was told I would be transferred to the resort next door. But the manager changed the next day and new manager new nothing of that arrangement. So we were stuck in this rundown hotel for the entire time.
Lighthouse Pointe at Grand Lucayan – All-Inclusive places you next to Port Lucaya Marketplace and within a 5-minute walk of other popular sights like Port Lucayan Marina. This 196-room, 4-star resort has 2 outdoor pools along with a golf course and a full-service spa.
Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM. Enjoy dining at Portobello's, one of 4 onsite restaurants. You can get a quick energy boost at the coffee shop/café.
Lighthouse Pointe at Grand Lucayan – All-Inclusive's 196 air-conditioned rooms provide coffee makers, free bottled water, and safes. Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Ironing boards, desks, and free toiletries are also standard.
Lighthouse Pointe at Grand Lucayan – All-Inclusive features a golf course, a full-service spa, and 2 outdoor pools. If you plan to drive, free valet parking is available. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a sauna.
The staff is very “blah”, this is a resort, smile for gods sake. All inclusive is a joke, draft beer, no bottle beer unless I purchased it. Property needs major updating. Very disappointed
Thank you for your feedback
Hotel on the beach. The staff did a great job of clearing seaweed. Most of the staff were rude.I noticed they were more inclined to take orders at the restaurants from people with "day passes" than all inclusive customers. The check in process was lengthy and antiquated. The property itself is in need of updating. The food was par for buffet food with not much selection. I don't understand the inconvenience of having to sign for every drink and meal when we had to wear all-inclusive bands. The lines for food/dr8nks were long, the waits were long, the food was average, and then we had to wait again to sign a receipt (every single time we got food or drink).Overall, this property lacks consistency in service, most of the staff were rude and unhelpful, it needs some cosmetic updating and facility maintenance, and housekeeping was inconsistent. There was often shortages of face cloths, hamd towels, etc.
Good Afternoon Ace, Thank you for your feedback. On behalf of our entire staff here at the Grand Lucayan Beach & Golf Resort, we extend our sincere apologies to you and your family. Please know that all your comments have been forwarded to the relevant department managers for review and appropriate action. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.
The service at the restaurant was really bad, the women are badly educated, the only one nice and polite was the manager. The day of our departure we were not allowed to have lunch at the all -inclusive, when all-inclusive places allow you to have lunch before leaving
Good Morning Arnaldo, Please know that all your comments have been forwarded to the relevant department managers for review and appropriate action. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.
It is a lovely resort beautiful beach. Hotel was comfortable, staff was friendly. Only thing you have to wait at Waves bar to get a drink, they ignore you.
Thank you for your feedback. Please know that your comments will be forwarded to the relevant department managers for review.
Cleaning staff and bellboys—Great Servers —awful—Rude It seemed it was a burden to get our food and drinks we where inclusive so they only attended non- inclusive guest better due to tips Place had no entertainment
Thank you for your feedback. Our sincere apologies, please know that your comments will be forwarded to the relevant department managers.
THE POOL IS VERY NICE, HOWEVER THE AMOUNT OF SEAGULLS ARE VERY DISTURBING FOR ANYONE WHO IS AFRAID OF BIG BIRDS. THEY WERE EXTREMELY LOUD AND THEY POOPED ON MY NOOK, OUR TOWELS AND OUR CHAIRS. THE FOOD AT THE SUNDECK BAR WAS VERY GOOD, AND THE DRINKS WERE VERRRRRY GOOD!! THE BARTENDERS WERE VERY PLEASANT AND FUN. THE FIRST MORNING DURING OUR STAY THERE WAS NO FOOD IN PRACTICALLY ALL THE CHAFFING DISHES. I HAD TO ASK THE HOSTESS IF THEY WERE GOING TO HAVE ANYMORE FOOD BECAUSE WE WERE STARVING AND EVERYTHING WAS GONE! IT SEEMED AS THOUGH THEY WERE NOT PLEASED ABOUT ME INQUIRING ABOUT THE FOOD. THE STEAK RESTAURANT WAS DELICIOUS AND WENT THERE TWICE DURING OUR FOUR NIGHT STAY. LOVED THE CRAB CAKES AND THE STEAK. MY DAUGHTER LOVED THE CORN CHOWDER. AND THE CAESAR SALAD WITH CHICKEN WAS DELICIOUS. MY DAUGHTER LOVED LUC - THE DJ! HE WAS ENTERTAINING AND NOT ONLY GOT HER AND HER FRIEND TO GET UP AND DANCE BUT ALSO ME AND MY FRIEND, WHICH CAUSED A LOT OF PEOPLE TO GET UP AND DANCE. HE TAUGHT US DANCE STEPS AND WE HAD A BLAST. GIVE HIM A BIG RAISE!!! THE ONLY COMPLAINT I HAD WAS THAT OUR AC DIED ON US LEAVING OUR ROOM 82 DEGREES FOR HOURS. WE WERE SUNBURNED AND IN PAIN. THE ROOM WAS SO UNCOMFORTABLE AND IT FREAKED ME OUT TO THINK I WOULD HAVE TO SLEEP IN SUCH A WARM ROOM. WE STAYED OUT OF THE ROOM UNTIL AFTER 11 PM, AND THANKFULLY IT WAS FIXED BY THE TIME WE RETURNED BACK TO THE ROOM AND WE WERE ABLE TO SLEEP VERY COMFORTABLY.
Good Afternoon Anna, thank you for your feedback we are very happy that you enjoyed your stay with us, our sincere apologies for any difficulties that you and your family may have encountered. Please know that your comments have been forwarded to the relevant department managers for review and appropriate action.
The room was great. The property overall is beautiful. The only real let down was the lack of quality of food in the "upscale" expensive restaurant. Ordered two different meals there and they both were so disgusting I couldn't finish them. Also, the waitress had an attitude with me when I questioned her about my meal. Skip this horrible restaurant and go get another pizza - Yum!!
Good Afternoon E Dub, On behalf of our entire staff here at the Grand Lucayan Resort, we extend our sincere apologies to you. Please know that your comments have been forwarded to the relevant department managers for review and appropriate action. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can exceed your expectations.
STAY WAS GOOD,BUT THE HOTEL WAS NOT WHAT WE EXPECTED,NEED SOME UPDATES AND SERVERS ARE NOT FRIENDLY AT ALL EXCEPT 2 O 3
Good Afternoon, thank you for your feedback. Please know that your comments have been forwarded to the relevant department managers for review and appropriate action. In the hope that upon your next visit, we can exceed your expectations.
Overall experience at the resort was disappointing. Hotel employees were amazing- very friendly and helpful. The food and drinks were also very good. The worst part of the stay was the condition of the resort- we had no ac for two full days which made it almost impossible to sleep at night. Apparently this is a recurring issue at the resort occurring to one of the longtime employees there. Also only half of the resort is open due to the damage of last years hurricane.
Our goal is that each guest is totally satisfied when they leave our Resort and it is disappointing to hear that your stay was not as enjoyable as it should have been, due to the difficulties that you encountered during your stay. On behalf of the entire staff here at the Grand Lucayan Hotel, we extend our sincere apologies to you.
Thank you for your feedback, we apologize that it was not what you expected. We hope to have you again!