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Schlosshotel Kronberg - Hotel Frankfurt

5.0 star property

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Photo gallery for Schlosshotel Kronberg - Hotel Frankfurt

2 restaurants, breakfast served
Hallway
Golf
Building design
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Hainstrasse 25, Kronberg, HE, 61476
  • Place, Taunus Nature Park
    ‪1 min walk‬
  • Place, Golf and Land Club Kronberg
    ‪1 min walk‬
  • Place, Burg Kronberg
    ‪12 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, Non Smoking (Heritage)

Room, Non Smoking (Heritage) | Premium bedding, free minibar, in-room safe, individually decorated

Room, Non Smoking (Heritage)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Non Smoking, Park View (Castle)

Room, Non Smoking, Park View (Castle) | Premium bedding, free minibar, in-room safe, individually decorated

Room, Non Smoking, Park View (Castle)

9.8 out of 10
Exceptional
(7 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Non Smoking (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Non Smoking (Castle)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Non Smoking (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Grand Suite, Non Smoking (Castle)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, Non Smoking (Castle)

Royal Suite, Non Smoking (Castle) | Premium bedding, free minibar, in-room safe, individually decorated

Royal Suite, Non Smoking (Castle)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Heritage)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Non Smoking (Heritage)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Non Smoking (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Room, Non Smoking (Castle)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Room, Non Smoking, Park View (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Grand Room, Non Smoking, Park View (Castle)

8.8 out of 10
Excellent
(3 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, Non Smoking, Balcony (Castle)

Grand Room, Non Smoking, Balcony (Castle) | Premium bedding, free minibar, in-room safe, individually decorated

Grand Room, Non Smoking, Balcony (Castle)

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking, Balcony (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Non Smoking, Balcony (Castle)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kronberg

Schlosshotel Kronberg - Hotel Frankfurt places you next to Taunus Nature Park and within 2 miles (3 km) of Burg Kronberg. This 61-room, 5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and free valet parking.

What's nearby

  • Taunus Nature Park - 1 min walk - 0.0 miles
  • Golf and Land Club Kronberg - 1 min walk - 0.1 miles
  • Burg Kronberg - 12 min walk - 0.7 miles
  • Museum Kronberger Malerkolonie - 13 min walk - 0.7 miles
  • Opel-Zoo - 3 min drive - 1.5 miles

Getting around

  • Kronberg S-Bahn - 3 min drive
  • Königstein (Taunus) Kreisel Bus Stop - 5 min drive
  • Frankfurt Airport (FRA) - 41 min drive

Restaurants

  • ‪Brunnenschänke - ‬6 min drive
  • ‪Zum Burgenblick Restaurant - ‬8 min drive
  • ‪Die Freizeit - ‬16 min walk
  • ‪Café Merci - ‬4 min drive
  • ‪Magnolia - Schimmerich's Restaurant Taunushalle - ‬16 min walk

About this property

Schlosshotel Kronberg - Hotel Frankfurt

Schlosshotel Kronberg - Hotel Frankfurt features free WiFi in public areas, meeting rooms, and conference space. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for EUR 140 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include coffee/tea in a common area, a library, and express check-out.
Plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include free minibar items, sitting areas, and free newspapers.
The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 45 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Enrico d´Assia
  • Frederick´s
  • Victoria

Things to do

  • Golf driving range
  • Library
  • Piano

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1893
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 30 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 60.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Airport shuttle fee: EUR 140 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Property is also known as

Schlosshotel Kronberg Hotel
Schlosshotel Hotel
Schlosshotel Hotel Kronberg
Schlosshotel Kronberg
Schlosshotel Kronberg Hotel Im Taunus
Schlosshotel Kronberg Hotel Kronberg Im Taunus
Schlosshotel Kronberg Im Taunus
Schlosshotel
Schlosshotel Kronberg Hotel Frankfurt
Schlosshotel Hotel Frankfurt
Schlosshotel Kronberg Frankfurt
Schlosshotel Frankfurt
Schlosshotel Kronberg Hotel Frankfurt
Schlosshotel Kronberg - Hotel Frankfurt Hotel
Schlosshotel Kronberg - Hotel Frankfurt Kronberg
Schlosshotel Kronberg - Hotel Frankfurt Hotel Kronberg

Frequently asked questions

Is a free cancellation option available at Schlosshotel Kronberg - Hotel Frankfurt?

Schlosshotel Kronberg - Hotel Frankfurt provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Schlosshotel Kronberg - Hotel Frankfurt?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Schlosshotel Kronberg - Hotel Frankfurt on May 8, 2026 start from $313, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Schlosshotel Kronberg - Hotel Frankfurt?

This hotel is located in Kronberg, just steps from Taunus Nature Park. You'll also find Opel-Zoo and Taunus Nature Park Information Centre within a short drive.

Is there parking available at Schlosshotel Kronberg - Hotel Frankfurt?

Yes, valet parking and self parking are offered for free at the hotel.

Does Schlosshotel Kronberg - Hotel Frankfurt feature a casino on the premises?

No, Schlosshotel Kronberg - Hotel Frankfurt doesn't have a casino.

Is there an indoor pool at Schlosshotel Kronberg - Hotel Frankfurt?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Schlosshotel Kronberg - Hotel Frankfurt?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a garden-view restaurant.

Does Schlosshotel Kronberg - Hotel Frankfurt have a hot tub?

No, there isn't a spa tub at this hotel.

Does Schlosshotel Kronberg - Hotel Frankfurt have a restaurant that serves breakfast?

Yes, Schlosshotel Kronberg - Hotel Frankfurt has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Schlosshotel Kronberg - Hotel Frankfurt allow pets to stay for free?

Although they can't stay for free, pets are welcome at Schlosshotel Kronberg - Hotel Frankfurt for a fee of EUR 30 per pet, per day. The property also provides food and water bowls.

Does Schlosshotel Kronberg - Hotel Frankfurt have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Schlosshotel Kronberg - Hotel Frankfurt?

The closest major airport to Schlosshotel Kronberg - Hotel Frankfurt is Frankfurt Airport (FRA), which is 21.4 mi away (41 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 21.9 mi away.

Can I book a room with a balcony at Schlosshotel Kronberg - Hotel Frankfurt?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy park or golf course views.

Does Schlosshotel Kronberg - Hotel Frankfurt have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Schlosshotel Kronberg - Hotel Frankfurt.

Schlosshotel Kronberg - Hotel Frankfurt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 567 out of 700 reviews
Rating 8 - Good. 93 out of 700 reviews
Rating 6 - Okay. 16 out of 700 reviews
Rating 4 - Poor. 10 out of 700 reviews
Rating 2 - Terrible. 14 out of 700 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Zachary

Stayed 1 night in Feb 2026

10/10 Excellent

Brent and Heather

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
A Magical Stay at Kronberg Schlosshotel Staying at Kronberg Schlosshotel was nothing short of extraordinary. From the moment I arrived, I felt like I’d stepped into a fairy tale. The castle itself is breathtaking — impeccably preserved, rich with history, and filled with elegant details that make every corner feel special. The staff were exceptional: warm, professional, and genuinely eager to make the stay perfect. Every request was handled with grace and attention to detail. My room was stunning, beautifully furnished with a blend of historic charm and modern comfort, and the grounds were an absolute dream to explore. Breakfast and dining were a highlight — delicious, beautifully presented, and served in unforgettable surroundings. Whether relaxing in the gardens, enjoying a quiet moment in the library, or simply soaking in the atmosphere, the entire experience felt luxurious and serene. Kronberg Schlosshotel is more than a hotel — it’s an experience. I can’t recommend it highly enough and can’t wait to return. An easy five stars! 🌟
Stayed 2 nights in Dec 2025

8/10 Good

Katherine, denville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is just as beautiful as it was 50 years ago! Beds are hard and hot water was a little difficult to keep hot. The bar menu and sitting fireside in the lobby are better options than the formal restaurant (closed Mondays). Breakfast is also much better than the formal restaurant. Perfect for golfers or anyone who wants the feeling of being a guest at someone's home with old world charm. Pet friendly as well.
Stayed 2 nights in Nov 2025

10/10 Excellent

Brendan

Traveled with family and small children
Liked: Cleanliness, amenities
One of the coolest places I’ve ever stayed at in my entire life. And the staff were all extremely helpful and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the kind of experience here that you remember for years. My room was spacious and elegant, with just the right blend of historic charm and modern comfort. The staff was extremely welcoming and kind. Breakfast was outstanding, served in a dining hall that made me feel like royalty. If you’re looking for something more memorable than a typical hotel, this place delivers. Peaceful, atmospheric, and absolutely magical!! Already planning my trip back!
Stayed 1 night in Nov 2025

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and helpful.
The morning view from our patio.
Stayed 1 night in Nov 2025

10/10 Excellent

Adrian

Liked: Cleanliness, property conditions & facilities
Staff were efficient helpful and very friendly place was immaculate Rooms very spacious beautiful old world charm We were very glad we stayed there
Stayed 2 nights in Oct 2025

10/10 Excellent

KULMEET, WINTER HAVEN

Stayed 2 nights in Oct 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This historic palace of empress Victoria is beyond exceptional. The grounds were pristine with trees from all over the world. The palace is full of oil paintings, stained glass and exquisitely carved furniture. The rooms were spacious with very comfortable beds, a two person bathtub and music in the bathroom. The staff were so kind... they recognized it was my birthday based on my passport and sent a fruit tray and wine to my room. The restaurant and cocktail lounge were all
Stayed 3 nights in Oct 2025

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a night about three weeks ago for our honeymoon. The staff was very friendly and we did not expect to have a bellhop helped deliver our luggage to our room, which was amazing! The castle itself of course is beautiful, feels like a museum almost if you walk and explore each level. Our only complaint was that we thought there was a free shuttle bus that took us to the airport, instead we had to order a taxi which was a bit pricey. However, we appreciate the great service from the staff, and look forward to staying here again sometime in the future!
Stayed 1 night in Oct 2025

10/10 Excellent

Roderick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful antiques and surroundings were absolutely superb but the bedroom needed an upgrade. The staff were super friendly, polite and helpful and spoke excellent English.
Stayed 2 nights in Oct 2025

8/10 Good

BYUNGJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The castle is beautiful! We loved our stay. All the staff are kind, the room was comfortable, loved enjoying the gardens outside.
Stayed 3 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kyle G., Granbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Wonderful food!!
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite places to stay in Germany. It's a beautiful palace, built for an actual queen. The rooms are all unique and well furnished. The beds are comfortable, the bathrooms are large. Each room I've stayed in has a delightful large bathtub. Breakfast is delicious and served in an elegant dining room. Dinner in the restaurant is marvelous and also served in an elegant dining room or on the beautiful back terrace. The staff are efficient and friendly and knowledgeable and kind. The entire experience was joyful. My girlfriend felt like a princess. I plan to return to this hotel, and I highly recommend it to others. They have a Porsche available to rent, a very cool experience if you enjoy driving. The gardens around the hotel, especially the rose garden, are magnificent. The golf course that surrounds the hotel isn't run by the hotel and is highly exclusive. If you're not an accredited golfer, they won't let you play, or even use the driving range, even if you're a hotel guest. Not being able to golf was the only negative aspect of our time at this hotel. Next time I'll call the golf course in advance to avoid any unexpected problems. Overall, this hotel is amazing and I give it my highest recommendation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and kind staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

8/10 Good

siraj, safwa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hysterical place
Stayed 1 night in Jul 2025

10/10 Excellent

inhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is far from the old city, it is a perfect accommodation for a night. It felt like I was in an old castle, and it was an anniversary, and I was grateful for the congratulatory drinks and fruit gifts. The staff is kind and car parking is convenient.
Stayed 1 night in Jul 2025

10/10 Excellent

Jona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and the room was amazing! Loved the interior design and the castle interior itself was a delight to admire. If only we didn’t have a tight schedule we would’ve definitely stayed 2 more nights. Complementary drinks were very good and speakers in the bathroom was amazing. The bed was so comfortable we slept so well. The only thing is the wifi isn’t strong so it wasn’t convenient to contact reception you had to keep going down. Also please update your hotel entrance on google because it was completely incorrect pointing us to the back entrance of the property which was locked and had no idea how to access it until a local saw us with luggages and offered to drop us off. The next day when we left the uber driver had the same issue not knowing how to access the property because google pointed him where we were initially dropped off at the back of the property so the bell man had to direct him. Otherwise our stay was fantastic!
Stayed 1 night in Jul 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect as usual.the carpet in the room needs a refreshment
Stayed 2 nights in Jul 2025

2/10 Terrible

xiaoshan

Traveled with family
Disliked: Staff & service

Unacceptable and Humiliating Experience

We had an extremely upsetting and humiliating experience during our recent stay. After arriving and seeing a dessert cart unattended in the hallway (with other guests were enjoying the desserts) our children took a few cakes, thinking it was self-service. Suddenly, a man—later identified as the bar manager—rushed over, aggressively took the cakes from us, and threw them in the trash. He spoke rudely and ignored my husband’s question about how we could pay. He just gave us a harsh warning this was not self service.There was no signage on the cart, and we had no way to know the setup wasn’t self-service. While this individual later came to apologize, his tone was condescending and dismissive after we reported it to front desk. He insisted that we broke the rules by pointing to signage at the hotel entrance. The sign through our translation app only says generic welcome message. When i asked for his manager, he said he is the manager and no one else above him we could talk to. He also said he only talked to my husband not me which directly put me into panic attack. Two other managers later came to our room to offer complimentary drinks and dinner, which we appreciated—but unfortunately it didn’t undo the damage. Later on in the evening i felt heart pain. To make matters worse, we believe our treatment may have been racially biased. As an Asian family, we felt singled out and humiliated in a way that seemed rooted in more than just a misunderstanding.
Stayed 1 night in Jul 2025

10/10 Excellent

Lilliana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very beatifull, all the surroundings and the Hotel Overall, but it is a Little Bit boring.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in the castle hotel was amazing. Staff were all professional and showed an interest in our comfort and making our stay as good as possible. The castle/hotel grounds were lovely. Only thing I would say was a little challenging was the AC. We ended up sleeping with the window open to cool the room effectively. No biggie!! Thank you for an amazing stay!! Would definitely recommend to friends and family.
Stayed 3 nights in Jul 2025

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