Check in was the quickest i've ever had. All the staff i came into contact with was nice.
Staff was very helpful.
Pros: Nice, clean, well located hotel. The staff was very polite and smiley. Our room was clean and spacious. The outdoor pool is heated and the whole area around was clean and neat. Cons: Breakfast is not included. They sell breakfast items, but nothing really good nor healthy. The room could use more hooks for towels, there was no place to put wet towels. If you are someone who loves to watch TV, beware: all you get is a bunch of analog chanels. Tv
Large room. Very comfortable bed and pillows. Good room temperature. Felt very clean.
DO NOT STAY HERE! This is the filthiest hotel I have ever stayed in! While the rooms are shabby, it’s basic cleanliness that is problematic. The first room we were checked into had several bugs in the bathtub, an enormous roach in the corner of the bathroom and a dirty, dusty ice bucket. It was painfully apparent this room hadn’t been cleaned properly in ages. The manager came to our room, scooped up the roach and moved us. The second room had a broken back on the remote and a mildew-encrusted shower curtain. There is a MW on the first floor for public use. There was so much caked-on dirt on the inside, that I abandoned my plans for popcorn. Upon checkout, the clerk kindly removed a night’s charge from our bill, but it was a skeevy experience and upon my return home, I left my suitcase outside of the house until I could inspect it thoroughly in fear of the Sonesta “critters.” TRU by Hilton is newer and far cleaner.
Bathroom was too small! The door literally hit the toilet every time it was opened. Also, the smell of weed in the parking lot during evening and morning. No complimentary breakfast. Pool was nice, rooms were clean. Check in staff was courteous and professional. Close to everything we needed.
I booked the hotel thinking it was a Hyatt hotel but when I got there it was a Sonesta Select. They had recently changed hands. The check-in process wasn't smooth due to them adjusting to the new computers. I was almost charged twice for the room because they were unfamiliar with Orbitz. The room we checked into was spacious but was suppose to have a king not two double beds. It ended up working out fine for us. The room was clean but the carpet had some stains that need to be addressed. Hardly any channels on the TV actually came in due to a bad signal. There was also no complimentary breakfast as indicated on Orbitz but I was welcome to pay for an overpriced prepackaged breakfast if I wanted to. Overall, the stay was ok but not exceptional.
Hotel was close to the Spiece Center were we had a basketball tournament. The room was clean, the noise level was minimal, breakfast was sufficient and they let us check in a little early. The only thing I didn't care for was their mask policy for common areas. We just used the side doors and avoided the front lobby area.
The rooms are out dated, the the bathrooms are tiny, you cant even fit two people in the bathrooms. They have a draining problem with showers and sinks. Had to change my room and it went from bad to worse. Had a disgusting stain in the toilet and shower. Will not be going to this hotel again.
Friendly staff and very conscientious about virus control. Good location with food and entertainment nearby.
Very nice hotel. I was bummed they didn’t have an indoor pool but I knew this when booking. Staff was very friendly and the breakfast was great as usual.
Didn't like that the bathroom sink was in the bedroom and not the bathroom. Breakfast was not great! the bacon didn't look like bacon and there were no pastries :(
Only there brak fast some food is dry and coffe is cold
It was acceptable but not great. For the price it was good. I would stay there again. The location I liked also.
Its always ckean and they always help in area of our stay
Located within a mile (2 km) of Spiece Fieldhouse, Hyatt Place Fort Wayne - Northwest is within 2 miles (3 km) of Glenbrook Square. This 120-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning. Enjoy a bite to eat at The Placery, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Sitting areas, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of Hyatt Place Fort Wayne - Northwest have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Check in was the quickest i've ever had. All the staff i came into contact with was nice.
Staff was very helpful.
Pros: Nice, clean, well located hotel. The staff was very polite and smiley. Our room was clean and spacious. The outdoor pool is heated and the whole area around was clean and neat. Cons: Breakfast is not included. They sell breakfast items, but nothing really good nor healthy. The room could use more hooks for towels, there was no place to put wet towels. If you are someone who loves to watch TV, beware: all you get is a bunch of analog chanels. Tv
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay.
Large room. Very comfortable bed and pillows. Good room temperature. Felt very clean.
Thank you for your review. We are glad you a good stay with us! We hope to see you again soon!
DO NOT STAY HERE! This is the filthiest hotel I have ever stayed in! While the rooms are shabby, it’s basic cleanliness that is problematic. The first room we were checked into had several bugs in the bathtub, an enormous roach in the corner of the bathroom and a dirty, dusty ice bucket. It was painfully apparent this room hadn’t been cleaned properly in ages. The manager came to our room, scooped up the roach and moved us. The second room had a broken back on the remote and a mildew-encrusted shower curtain. There is a MW on the first floor for public use. There was so much caked-on dirt on the inside, that I abandoned my plans for popcorn. Upon checkout, the clerk kindly removed a night’s charge from our bill, but it was a skeevy experience and upon my return home, I left my suitcase outside of the house until I could inspect it thoroughly in fear of the Sonesta “critters.” TRU by Hilton is newer and far cleaner.
Thank you for your review, and thank you for bringing your stay details to my attention. Rest assured, we will address and fix the issues right away.
Bathroom was too small! The door literally hit the toilet every time it was opened. Also, the smell of weed in the parking lot during evening and morning. No complimentary breakfast. Pool was nice, rooms were clean. Check in staff was courteous and professional. Close to everything we needed.
Thank you for your review, and we are sorry your bathroom size was less than satisfying. We are glad you were able to enjoy our outdoor pool!
I booked the hotel thinking it was a Hyatt hotel but when I got there it was a Sonesta Select. They had recently changed hands. The check-in process wasn't smooth due to them adjusting to the new computers. I was almost charged twice for the room because they were unfamiliar with Orbitz. The room we checked into was spacious but was suppose to have a king not two double beds. It ended up working out fine for us. The room was clean but the carpet had some stains that need to be addressed. Hardly any channels on the TV actually came in due to a bad signal. There was also no complimentary breakfast as indicated on Orbitz but I was welcome to pay for an overpriced prepackaged breakfast if I wanted to. Overall, the stay was ok but not exceptional.
Thank you for your review, and we appreciate your patience as we learn our new system. Please know your issues will be addressed right away.
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.