Residence Inn By Marriott Fort Wayne3.0 out of 5.0
Recent guest reviews
We pretty much exclusively stay at Residence Inns and this is probably the friendliest one that we have been to. After a long day of driving, we arrived and were greeted by Nathan, who helped us check in and get food recommendations. He is very friendly and put smiles on our faces. His customer service is how it should be done. The room was spotless and was very comfortable. We were very happy with our stay and will be back.
One of the nicest Residence Inns we have stayed in - and we have stayed in many! The staff were fantastic- helpful and accommodating ! Nathan at the front desk helped with suggestions for local activities, provided supplies for the grill and basketball court, and was extremely kind. Everything was in good working order, room well stocked with items we needed to cook dinner, property was well maintained and clean. Pool area was warm and water warm enough to swim comfortably- our whole family used the pool which doesn't happen often. Breakfast bar was standard fare for a Residence but staff kept it well stocked. Ft Wayne is a meeting spot between our home in Michigan and family in Indianapolis - we will definitely be back to this Hotel in the future.
Nice clean hotel with an amazing staff. We enjoyed our stay so much we went back four weeks later. After numerous trips to Fort Wayne I can't imagine staying anywhere else. It's very clean. Breakfast is good. Very convenient to do things. I've stayed at so many Marriott properties over the years and found this hotel to have a consistent staff of kind people. You usually get a nice front desk person, here the entire organization does a great job. The person who does breakfast is super helpful, the housekeeping staff greets you in the hallways, says "Good Morning". It feels as though they are a team. Thank you from a loyal Marriott customer!
We were in a 2BR/2BA in room 111. Pros: clean sheets & towels, beds comfortable, windows clean & let in lots of natural light by day, blackout curtains kept it dark by night. Loved the individual lights over each side of the beds. The kitchen was open & refrigerator spacious. Kept our soda cans nice & cool, and made lots of ice. We felt safe and it was quiet in our room. Breakfast was good and in general the staff were pleasant, but not overly friendly & chatty. Cons: as soon as we walked in we noticed a damp, musty, unpleasant odor in all the rooms. It was hard to get our rooms cool. We talked with someone at the front desk suggesting the filters might need cleaning or changed. She said she would notify maintenance. Don't know if anyone ever came. We saw a housekeeper in the hall & asked her for some air freshener which she applied. We left and returned several hours later to the same odor. The carpets looked tired and were worn, especially near the bathroom in the room with the queen bed. They also felt "sticky" on bare feet. The bathtub was very slick & we didn't have a non-slip mat. Needs one badly! This was unexpected for a Marriott property - usually pristine in every way. I think it has lots of potential, just needs some love.
My husband and I came here for a wedding of our extremely close friends and we stay at this hotel every single time we come into Fort Wayne. When we arrived and went to our room there were some towels that were left on the sink and the room didn't look like it was completely cleaned. We immediately called the front desk and Nate who was extremely helpful actually set us up in another room which we didn't care if we stayed in that same room and have somebody just came in and cleaned up the sink area. It was no big deal to us but he felt it necessary to move us which I feel says a lot about their customer service. We stayed here for four nights and every night we came home extremely late and slept extremely late, every single day and when we finally left the room I am sure the room staff were dying to get into our rooms and clean them so they can move on to other rooms, but every time we came back, our room was extremely clean and taken care of. We were only able to get breakfast one morning since we slept so late which was plenty of food to hold us over until later in the day. Every single time we come to Fort Wayne this is where we stay it's centrally located and has everything within walking distance.
Room smelled of bleach covering up an even worse smell, which resulted in headaches. When requested a room change the front desk was very rude and all they said was they could bring us an air freshener and he couldn't help us. Would not recommend this hotel to anyone. Stay away!!
We hadn't planned on staying at Residence Inn, but our normal hotel couldn't accommodate us while in Ft. Wayne. The room was very spacious, clean, comfortable. We ended up being glad we stayed as we brought in cake for a birthday, and had plates, forks, etc.! It worked out perfectly. The front desk staff was very nice, and very appreciative of our business. Explained how things worked with Marriott points so we understood reasoning behind things. Breakfast was very good. Would definitely stay here again.
I would have given this 5 stars but this place is in bad need of a new makeover in the rooms. Outdated and worn out. But let me talk about the staff, the woman checking us in gave a lot to be desired she was rude and did not even want to help, but the rest of the front desk staff was fantastic, every night out of the 4 nights we stayed was go good that we felt like we could overlook the rest. The night person was a wonderful man, he told jokes with my grand kids, helped them get the basketballs to play, he was wonderful the morning staff was just as great! We only had the one complaint on staff, the worn interior really does need upgraded we have spent several trips in the brand and by far this was the most worn we ever spent. When thinking about out check in, we had reservations and we were a little early, but I did the mobile check in and was told that doing this would let them know we were going to be there and only being about a half hr early should have been ok, but the woman working was very smart with me, rude very rude, saying that I had not did the mobile check in even after I showed her i had on my phone she still stated I had not arguing with me. She called the housekeeping they said they would get back with her,(we could hear them) she told me over an hr, then they radio her back told her half hr. She was so mad I had herd this she huffed and when I asked if I could go ahead and pay she said NO, I did not want in but I was not confident she would even save my room being she could not treat me with respect.
I stayed at SW location on Jefferson Ave Ft. Wayne Indiana from Aug 8 2016- October 8th 2016 and reserved through May 2017, that is a 10 month stay. I stay in hotels roughly 350 nights a year. After 12 weeks, I stopped at front desk to pick up parts shipped to me to fix robots at GM plant. The manager said my card declined for that week, they charge my card at beginning of week, every week. They did not contact me, call room, email, personal cell....Nothing. I said, OK, My company HR wont be in til Monday morning and I will definitely have it cleared up, He refused, Would not give me the parts shipped to me, as to hold them hostage?? Then refused to let me in the room either. Long story short, I slept in my rental car for 2 days until Monday, Cleared up the situation, Gave him a few choice words and checked out. When you live in hotels and travel 350 days a year there will be times things of this nature happen with cards. Most see my rewards programs status Executive Elite, 350 nights a year and are understanding, as I am of their situation. Never have I been treated like that in the 6 years I have lived in hotels. I had a $40,000 reservation and he disrespects me and handles it like that over $700, I checked out and gave remaining $28,000 to the hotel next door! Nice hotel, All other staff are great, good location, close to food, gas stations, walmart and so on. Other than the Manager experience I was satisfied with the stay and experience!
The suite is outfitted with a kitchen, and is supplied with coffee, tea and a single microwave popcorn to the room. The bedroom has bedside tables on both sides and good reading lamps that are accessible while in bed. There is a safe and ironing supplies. A table with two chairs and a desk with a desk chair are available as well as a sofa with a side table that can be moved. There is a TV in both the living and the bed rooms. Room darkening drapes as well as privacy drapes are nice. Breakfast was OK but not sumptuous. Staff members are friendly and helpful. There are food stuffs available for sale including a small selection of foods that are easily cooked.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 138 reviews