Fairfield Inn & Suites Fort Wayne2.5 out of 5.0
Recent guest reviews
Reserved two rooms. For some reason, the king room was available with points, but not the double. I used points for the one and paid for the other. When I went to check in, the system showed two king rooms. The hotel said they were out of doubles. Marriott reservations said they could fix the issue, and by the time we got to the hotel, we had the right room mix. However, they king room smelled and was making my wife sick. The manager gave her a manager’s key and a list of open rooms so she could pick on that she liked. We landed up with a big double, and still got to use points for it. Breakfast was typical for a Fairfield, though the eggs were actually a bit better than average.
My stay was uncomfortable to say the least and the customer service from management was beyond sub par. I'll start that I'd stayed at the location previously without incident and returned due to location. For a Fairfield it was on the lower end of the spectrum to start but desk staff was kind. I'll mention that I don't ready breakfast there as its not generally out when I'm up, which is early. The pool and hot tub were not working and had some sort of issue that basically rendered it unsafe for use and closed them, unfortunate as I usually look forward to a swim after work, however not the reason for the poor rating, just dropped it a bit. I stayed 3/13 to 3/16 and stayed in the same room throughout the duration of my trip, though was only in the room later in the evening. I can only assume that the lighting is insufficient, as the cleanliness was not where it should be on so so so many levels and resulted in my seeking medical consult & treatment after returning home due to allergic reactions as a result of my stay (please note I've never had such an issue at any other lodging institution previously). Further still in communicating with the facility management and/or ownership does not seem to care about its clients and failed miserably at communicating, let alone getting to any resolution which i found very concerning. I should have taken the prior poor ratings more seriously. The manger doesn't even have a direct number or email for contact, which was very frustrating. Such a bad experience I may add further details later, but I highly advise thorough verification and inspection of your room before accepting it. I travel to this area regularly but will not be retuning. Support staff is kind and are sadly affiliated with this location and wish I could separate them out in the rating.
This is a marvelous hotel and we had such a nice time there. Clean room, top notch breakfast, verrrrrrrrrrrrrrrrry very nice . Great staff checking us in! All the greatest! Great beds, nice property- feels like home
The hotel ios located right off i-69 and located close to restaurants. The hotel is clean and quite but I was on the 3rd floor and when I checked in they advised me the elevator was being tested and said we do have a room on the first floor if you prefer. It’s the little things that make is a great place and advised me where to eat as well. You cant go wrong
Clean, convenient location, nice staff. Nothing out of the ordinary here, all the wonderful expectations of a Marriott affiliate met at this location. Equipment worked in the weight room (that's always a bonus), any my stay was nice and quiet.
The check-in experience was quick and filled with Holiday fun. Allison T. provided excellent customer service (above and beyond!) There was a fishbowl of "extra bonus points" that guest could retrieve. Great for us points junkies!
I was extremely pleased with my stay! From the time I arrived for check in I was greeted with a warm and friendly smile from Jessica! She made sure I had everything I needed to make my stay a pleasant one. She put me right by the pool so that my son could enjoy swimming and I could enjoy the hot tub. The room was very clean and the pillows were super duper comfy! The morning I was greeted with even more smiles during breakfast. I had a little mishap in my room and it was quickly taken care of by housekeeping. She was great (sorry I didn't catch her name). Overall I was extremely pleased and will definitely come back and stay here whenever I'm in town!
Every employee is friendly, helpful and working hard!! They take good care of this place. You can tell they take pride in their work here. The pool is on the smaller size but the water is perfect!! I was very impressed with the water temp. It was so warm in the pool. Breakfast was good and the flavored water was delicious this AM!! I felt like royalty here. They really treated my son and I well and made us feel appreciated!! Keep up the good work!!
There was a note from the manager on the dresser with a bottle of water and a bag of peanuts encouraging me to post a review on TripAdvisor. The note said they were glad to accommodate my request for a high floor, extra pillows (in the closet) and extra towels. There were NO extra pillows and no extra towels, but at least they got the high floor right, LOL! I booked 4 days prior to my stay for a rate that was $20 higher than their site listed when I checked in for that day. I should have cancelled and re-booked online since that rate was more appropriate for the stay and condition of the room. We had a regular King room and it would have been fine if traveling along, but with two of us, there was no room to put the luggage rack and suitcase without blocking the hall to the bathroom. The furniture in the room was a bit beat up, water rings on the night stand and dresser were fixed with a Lysol wipe and the corner wall of the bath by the closet was dirty, but the rest of the room and bath were clean. The lobby and main public areas were clean and well maintained.
We weren’t really trying to stay in Fort Wayne. However we were so tried from traveling and we just couldn’t drive anymore. We were welcomed with smiles and kindness. The rooms were clean as quiet. In the morning we were greeted with more friendly smiles and an amazing breakfast! I wish we could have stayed longer. We did get to enjoy the hot tub and pool before we left. That was a added bonus. I highly recommend this hotel!
- Free continental breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Indoor pool
Located within a mile (2 km) of Spiece Fieldhouse, Fairfield Inn & Suites Fort Wayne is within 3 miles (5 km) of Fort Wayne Children's Zoo. This hotel has 83 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Allen County War Memorial Coliseum is also 2.7 mi (4.3 km) from this Fort Wayne hotel.
Start your day off right with a free continental breakfast. Savor a meal from the comfort of your room with room service.
All of Fairfield Inn & Suites Fort Wayne's 83 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and ironing boards.
Guests of Fairfield Inn & Suites Fort Wayne have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
83.0% of guests recommend this hotelTotal of 143 reviews