UNA Palazzo Mannaioni4.0 out of 5.0
Recent guest reviews
This was our base for a Travelsphere tour. The Hotel is extremely attractive with great character.The housekeeping standards were particularly good.Our room and ensuite were immaculate. Unfortunately this standard was not matched by the food offer and food service. It was hard to understand why there was only one pepper pot for 30+ people! and an extreme reluctance by waiters to let us use it. Despite tea pots in the breakfast room the tea bags ran out and were not replaced despite a request to a waitress.Such a shame that this beautiful historic building suffers from lacklustre management.
The hotel has two sides, one very modern superior rooms and one classic standard and superior rooms, although note, the hotel web site states what the hotel state as superior are actually classic, the hotel states if the room has a good view the room becomes superior.. the sides of the hotel are across the road from each other, but you do walk under the road in a very modern and high standard passage way. Reception is small with helpful staff. Breakfast is a help your self affair, some fresh fruit and some tinned, you help your self to ta and coffee, there are various yogurts, breads, cereals,etc, Italian bacon and sausage plus scrambled eggs. You can order more but there is an additional charge, I think the staff work hard but as there is only one member on for breakfast, it lacks anything being proactively being filled or replaced. You have to ask foe scrambled egg to be replaced etc, the chairs are a bit tired and some are stained but clean . We didn’t eat in the hotel restaurant as we ate locally, but the restaurant looks very different from breakfast, nicely set tables, fresh flowers etc. We stayed in room 305; a large, classic Tuscan dark furniture room, large bathroom with two sinks, view over the country side and tiles old roofs, the bathroom was a little tired, but clean, the bed was hard but fine who like a very firm mattress, you have to ask for soft pillows, but they were supplied quickly, housekeeping was good, asked for robes and these were brought quickly, shower gel, shower cap, vanity pack supplied. The room is quite dark as only one small window but characterful. The pool was well cared for, clean,new sun shades, but the covers on top of the sun beds were stained, easily covered by the orange pool towel you collect from reception, Water was freezing, not heated, but we stayed end of September. Be warned take mosquitoe repellent, we got badly bitten, We enjoyed our stay, the hotel is situated in a walled town, very safe, easy to get round, great restaurants, co op near by where you can park free of charge, great cake shop, get there early for the best cakes, a nice small piazza to drink coffee at a great rate €1.20 for coffee, Hotel is central so san gim, lucca, etc are very easy to reach Temperature was about 23 degrees C, cool in the evening,so needed a sweater. All in all an interesting and quirky hotel,a little dated and slow, but willing pleasent staff, only one that wasn’t and you always get one. Quite a romantic hotel ,but definitely not a four star. Near but not quite. I would however return. We loved it, but the church is near by and chimes hourly
This is a reasonable hotel - the location is good if you want to explore the local area, but it wasn't somewhere we felt we wanted to sit by the pool as it is next to a road. The room was nice with good views, and the staff friendly. My only real complaint is the breakfast. The food was often cold and tasteless and if you want to be lazy and go after 9.30 there will be nothing left.
Our 4-night stay was booked as part of a Collette Tour, and my husband and I were assigned a room in the old section of the hotel. We were very fortunate to be given room 208. I don't know what classification is assigned to this room-perhaps executive suite. It has 2 full bathrooms and a sitting area. The first night, I did not sleep well because the standard pillow is like a brick; however, I learned that they offer a menu of pillow options. After getting a goose down pillow, I slept well, though the beds are very firm. The staff is very friendly, and I believe they will accommodate just about any request.
Nice cozy rooms in historic building, fantastic location. Friendly and competent staff also in times of crises (water failure in whole Montaione one morning). Nice pool area although small - needs perhaps towel policy with overly selfish guests. Internet not always stable and breakfast rather average. Bed and bathroom good.
The Staff were very friendly. It was a really nice hotel. It expands under other buildings and then you pop out on the other side into a wing with the rooms. The restaurant was so good we ate in it twice. Good value, and able to stumble to your room after.
It was as expected. Not knowing Tuscany at all, we booked this hotel. Location was a win: the town has the most stunning views of Tuscany. No free parking but you can park at the supermarket near by for free (park near the stairs at the end). Shower a bit old and could use a renovation. Junior suite was cute, not sure the second level is useful though we had a great view of the pool.
Not sure how to review this one. On one hand it is an elegant, well appointed hotel. The bar and restaurant areas are well decorated and have a luxury feel to them. We were however dissapointed in our room. Whilst it was comfortable and clean, we were expecting more from a superior double in a 4 star hotel. We deduced that the only differance between a standard and a superior is the view....though ours could hardly be described as spectacular and could only be enjoyed from certain angles. The bathroom was especially dissapointing. Small and cramped. The shower was a tiny corner unit that larger guests would struggle with. The shower would also not stay tight in the holder due to the water pressure (a personal pet peeve of mine). We returned from our first evening out and decided to have a nightcap in the bar before bed. Reception told us the bar had already closed despite it being only 11.10pm and the bar being advertised as open until 11.30pm. No explanation was offered. We were earlier the second night and managed to get 2 glases of limoncello.....though at €6 for a small glass we wished we'd stayed in town where even the best restaurants only charged €2.50. The pool area was pleasant, though the sun loungers had seen better days and only 9 didn't seem nearly enough for the size of the hotel. The pool was also closed all day on our second day for cleaning. All in all we enjoyed our stay though it seems the days when you could expect a touch of luxury for 4 stars are gone.
The hotel was was in a nice, central location within Tuscany. Montaione is a quaint, hillside town and our room was very nice, but less modern than the newer part of the hotel. The room is comfortable and has heat when e needed it during a cool April period. Italy controls A/C start up (June 1st), from what I understand, so hotels could be warm if it is a hot spell. I wouldn't want to leave the windows open as I think the pigeons would come on into the room. The blow dryer was functional, but an odd looking and one speed contraption. Beds are a little firm, but overall a nice room with a safe. We recommend getting a superior room for a better view and experience. We saw a room in the newer part of the hotel and it was very spacious and nice, but perferrred ours with the view (photo below). Breakfast was good and had a nice variety of foods: meats, eggs, cereal, fruit, yogurt, etc. The service was good that we experienced albeit was limited.
The hotel was very clean and very central for restaurants and shops nearby. A very good base for exploring Tuscany. We were in the newer part of the hotel and our room was very large with a good sized bathroom and was very well decorated. The restaurant where we had breakfast had a lovely vaulted ceiling and was very characterful. Service was really good and we were treated to a fabulous wine tasting in the hotel's cellar which we really enjoyed. A slight negative was the distance to get breakfast every morning from the new part.....we had to go through a tunnel and through the gardens to get to the restaurant and reception which wasn't great when raining. Also our room did not have any drawers......so nowhere to unpack clothes which was not ideal when staying for a week! The room was plenty big enough to accommodate some as it had a huge desk with a mini bar which took up a whole wall???( Totally unpractical design I think) Apart from these 2 points we really enjoyed our stay and had a great week thank you
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 385 reviews