Best Western Plus CHC Florence

Great service!!! Super clean premises!! Easy commute to center! Ask for a bedroom facing the back, street can be a little noisy. Breakfast and dinner very good. All employees very helpful and courteous. Very good!

We booked at Best Western Florence very quickly for our Visa, then I read the reviews!! I felt ill, couldn't cancel as we paid in full. I dreaded going there...well I shouldn't have (the reviews I read of it being in a Industrial area..so untrue and so unfair) what a lovely Hotel. All the staff was so professional, helpful and friendly. The hotel was 2 blocks from tram stop, that made it so convenient. The restaurant was very good. Our room was a nice size and very clean. I would stay there again and would recommend it to my friends.

Apparently this Best Western has a practice of turning off their AC at night to save money. We stayed there a few weeks ago during a heat wave, and the AC was turned off at night. Not only in our room, but in all of the rooms from what we could tell. We literally just layed on top of our beds in pools of sweat until morning and we could find anothe hotel to stay at. When we complained they said there was nothing they could do and acted like this was a regular occurence. We are so disappointed that the Best Western company would let this happen at any of their hotels.

We stayed here to be close to the airport for an early morning flight. The room for a family of four was very cozy - just large enough for a queen, two twins, and a small table/desk (plus closet in foyer and bathroom), but everything was clean and in great condition. Hotel staff were very nice and helpful, and told us about the tram into the central city. (The tram was a very convenient and inexpensive way to leave the car at the hotel while venturing into town for a few hours.) Parking was free and behind the building. Didn’t get to take advantage of breakfast because we left so early (but we did glimpse all the recently delivered baked goods in the lobby as we waited for a taxi at 4 am). Quick taxi to the airport for under 20€.

This hotel is a hidden gem, although approximately a 12-15 minute car/taxi ride from Florence’s City Center. The staff’s warmth and hospitality makes up for the short distance. The rooms are very comfortable and clean as well as well kept. But the charm and uniqueness of this hotel all comes from its personnel. The customer service and and the eagerness to assist and make travels feel safe and at ease surpasses that of any five star hotel. For example, upon our arrival the attendant was very welcoming and comforting. After checking in he provided my family with local meal options in the area as well put us at ease with different options of transportation and arranged transportation for us daily. The hotel also provides Brunch, an option at booking (or it may be added on upon arrival) that is exquisite. The Breakfast/Brunch has a wide variety of choices to meet everyone’s needs. All these magnificent choices are surpassed by the attendant at Brunch, Tamara. Tamara was warm and helpful, she made sure to keep the buffet dishes well stocked with all of my family’s favorite choices during our stay. On our 2nd to last day, she made finger sandwiches for my boys to make sure that they ate. But the icing on the cake was when I mentioned to Tamara how much I wished I could iron a few clothing items. Tamara went above and beyond her duties, she arranged for an attendant to bring an iron to me before I left the breakfast area within minutes. It is customer service like this and and true passion that makes establishments successful. I’m am very happy that we chose Best Western CHC during our stay in Florence. The essence of the personnel is what made my experience in Florence worth while. Thank you to the Fro t desk and a special thanks to Tamara for treating my family like royalty and helping us so much. The Torres Family Miami Lakes. Florida

This was a very easy place to stay, the room was good, we didn't want 2 beds but that was all they had. clean the usual items in place. The front desk staff was very helpful with a little problem we had. The location to the airport was good, we rented a car so didn't need transportation to the airport not sure if they offer it.

The front lobby had a pretty bad smell when we arrived. The entire hotel had no AC during our stay on a day when there was 40 degrees Celsius outside. Inside was probably even more hot. We couldn't sleep almost at all that night.

Booked room here due to early flight and nearness to the Florence Airport. Staff was friendly and helpful, room was modern, clean and comfortable. Entrance with car is a little confusing. Parking is a bit of a challenge but otherwise a nice stay. They have a nice breakfast room and lounge on floor 1. We didn’t participate in the breakfast due to our early flight.

If you are a Vegetarian, you are left with with only Bread & butter in the breakfast, The Hotel Staff was Excellent in helping the customers in various activities. The Manager was very nice natured & speaks a little bit of Hindi as well , helped us in guiding the city & our local travel