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Hotel Santa Maria Novella

4.0 out of 5.0

Recent guest reviews

Wonderful location and room. A maze to find your way to access the rooftop terrace but lovely once you found it. Spacious and pleasant bathroom in junior suite. Fresh fruit and prosecco were lovely added touch! Terrific place.

Highly recommend, friendly staff, clean, great breakfast, perfect location. Stayed at four places in Italy, this place was favorite.

This hotel is walking distance to everything. Breakfast was so good and lots of options to choose from. You get water everyday but we did have to ask sometimes for it, but they brought it immediately. Room was very nice with windows. Beds were comfortable. The rooftop terrace was amazing! The hotel can be a maze but it was fun figuring it out! If I come to Florence again I am for sure staying here so I don't regret staying in a hotel that's not great. It was perfect!

The hotel was clean, well decorated, excellent breakfast and most of all near to everything in Florence. I could walk to the hotel from the train station in Florence.

Great location and staff. Centrally located, walking distance to all the museum's.

Great hotel . Big rooms , with a great location . Just a few blocks to everything .

We have nothing but positive things to say about this hotel, its location and its staff. We had a wonderful timexperience. The rooms are amazing and beautiful. You can't beat the location within a walking distance to the train station and all that Florence has to offer.

Our stay in Florence was fantastic. Nice clean accommodations with a friendly helpful staff. Convenient location .

I enjoyed this hotel. I visited Florence for a weekend with my son. The staff was friendly and accommodating. When the room setup perfect upon check in, they immediately fixed it and could not have been nicer (e.g., remade beds as 2 twins not 1 double, checked on bathroom faucet, tried to improve internet). They graciously provided a large umbrella to use for the raining day. Hotel layout is a bit quirky, which meant a few different ways to our room, but I found this charming. Our room was quiet. The only drawback was weak internet in our room (internet was fine in hallway and common areas).

The hotel is gorgeous and elegant. The staff is gracious, cheerful and helpful. The location is excellent, 5 minute walk to the Duomo and sits on the Piazza Santa Maria Novella which is lovely. Rooms aren't as big as American's might expect, but they aren't tiny either. I would be happy to stay here again.

Simply a terrific hotel! Staff at the front desk made our stay thouroughly enjoyable! Thanks Simone!

Again, the hotel location was perfect. It was near the train station and walking distance from all the museums and sites!

staffs are friendly, location is great, except the sign of the hotel is too small that we had hard time of finding it while it was raining at that night.

Beautiful little historic hotel. Loved the fabric (silk?) wallpaper in the hallways and the gorgeous breakfast room. Breakfast itself was superb - fruit, pastries, eggs, bacon, and infinite cappuccino. Staff bent over backwards to be friendly and helpful and all spoke near-perfect English. Reliable, free wifi (though remember that streaming video like netflix / amazon is not available in Europe). Only downsides: my room was tiny, shower leaked (not a huge deal since I wasn't the one who had to mop it up), and water temperature varied wildly and sometimes painfully, depending presumably on water being used elsewhere (I think this is common in Italy).

The hotel was lovely. However, the double bed in a superior room was really, really small and very uncomfortable for 2 persons. Did not like having the bathroom immediately next to the bed. I would not stay in this type of room again. We very much enjoyed the beautiful dining area for breakfast and great breakfast buffet.

The hotel is really close to the Train Station and to the Tours' Meeting Points. It is close to the Duomo, to the Ponte Vieccho, Shopping and a good selection of restaurants.

Hotel is very conveniently located and staff was extremely accomodating. I would stay there again.

The hotel is a five minute walk from the Florence train station. The room was beautiful with a small balcony and a full breakfast was included. It is only walking distance from the Duomo and Ufizzi Gallery. The hotel also provides free internet access and wi-fi for your electronic devices. Very helpful staff with excellent hotel recommendations. My husband and I truly enjoyed our stay and will stay there again.

Classy sophisticated Hotel in a prime location. Very spacious room consisting of bedroom, separate closet, sitting area, bedroom and a very large marble bathroom. Access to courtyard from a door in our sitting room. Nice breakfast and helpful staff. Construction in adjacent piazza underway, but our room was on the other side of the hotel. Only drawback: Requested a few wine glasses in order to sample a fine wine I had purchased while touring the countryside and was told they could not comply unless it was a wine purchased through room service? I took a walk down to the bar and applied some grease and all was well. Odd for such a nice hotel at those prices. Overall, everything else was top notch and I would definitely stay there again.

This lovely hotel is on Piazza Santa Maria Novella, a wonderful location and a perfect home base for exploring Florence. The staff were wonderfully pleasant, attentive and helpful, giving a great restaurant recommendation, too. The room was attractive: bright, clean and airy, kept immaculate by staff, with a wonderful bathroom. Terrycloth slippers-- a nice touch! The bed was extremely comfortable with crisp, new linens. Breakfast was a feast-- a wonderful hot and cold buffets with everything you'd want, including table service for coffees or tea. We loved staying at this hotel and highly recommend it.

Room options

Superior Room, View

Full 1 | Twin 2 | Sleeps 3

Single Room

Twin 1 | Sleeps 1

Family Room

Full 1 | Twin 4 | Sleeps 5

Junior Suite

Full 1 | Twin 2 | Sleeps 3

Guest reviews for Hotel Santa Maria Novella

Everyone (7) Couples (9) Business (2) Family (4) Other (1)
5

great stay

Everyone

Wonderful location and room. A maze to find your way to access the rooftop terrace but lovely once you found it. Spacious and pleasant bathroom in junior suite. Fresh fruit and prosecco were lovely added touch! Terrific place.

By , from Rhode Island on Sep 4, 2017

5

loved it

Everyone

Highly recommend, friendly staff, clean, great breakfast, perfect location. Stayed at four places in Italy, this place was favorite.

By , from new york on Aug 23, 2017

5

nice hotel close to everything! safe and nice

Everyone
View from terrace Bedroom windows closed View from terrace Breakfast but there was more on the buffet

This hotel is walking distance to everything. Breakfast was so good and lots of options to choose from. You get water everyday but we did have to ask sometimes for it, but they brought it immediately. Room was very nice with windows. Beds were comfortable. The rooftop terrace was amazing! The hotel can be a maze but it was fun figuring it out! If I come to Florence again I am for sure staying here so I don't regret staying in a hotel that's not great. It was perfect!

By on Aug 1, 2017

5

well run hotel!

Everyone

The hotel was clean, well decorated, excellent breakfast and most of all near to everything in Florence. I could walk to the hotel from the train station in Florence.

By , from New York, NY on Apr 24, 2017

5

very nice hotel

Everyone

Great location and staff. Centrally located, walking distance to all the museum's.

By , from nyc on Feb 28, 2017

5
Everyone

Great hotel . Big rooms , with a great location . Just a few blocks to everything .

By on Sep 4, 2016

5

great location and value

Everyone

We have nothing but positive things to say about this hotel, its location and its staff. We had a wonderful timexperience. The rooms are amazing and beautiful. You can't beat the location within a walking distance to the train station and all that Florence has to offer.

By , from Boston, MA on Aug 18, 2016

4

fantastic florence

Couples

Our stay in Florence was fantastic. Nice clean accommodations with a friendly helpful staff. Convenient location .

By on Apr 6, 2015

5

great location

Families

I enjoyed this hotel. I visited Florence for a weekend with my son. The staff was friendly and accommodating. When the room setup perfect upon check in, they immediately fixed it and could not have been nicer (e.g., remade beds as 2 twins not 1 double, checked on bathroom faucet, tried to improve internet). They graciously provided a large umbrella to use for the raining day. Hotel layout is a bit quirky, which meant a few different ways to our room, but I found this charming. Our room was quiet. The only drawback was weak internet in our room (internet was fine in hallway and common areas).

By on Nov 29, 2014

4

i'd stay here again

Couples

The hotel is gorgeous and elegant. The staff is gracious, cheerful and helpful. The location is excellent, 5 minute walk to the Duomo and sits on the Piazza Santa Maria Novella which is lovely. Rooms aren't as big as American's might expect, but they aren't tiny either. I would be happy to stay here again.

By on Oct 1, 2013