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Hotel Santa Maria Novella

4.0 star property
Hotel with a full-service spa, steps from Piazza di Santa Maria Novella
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Photo gallery for Hotel Santa Maria Novella

City view from property
Free daily buffet breakfast
Reception hall
Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pet friendly

Explore the area

View in a map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Place, Ponte Vecchio
    ‪8 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪8 min drive‬
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Room options

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View from room

Superior Room

8.6 out of 10
Excellent
(13 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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Single Room | Premium bedding, minibar, in-room safe, desk

Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 140 sq ft
  • Sleeps 1
  • 1 Twin Bed

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Premium bedding, minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 366 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, City View

Premium bedding, minibar, in-room safe, desk

Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (3 people)

Premium bedding, minibar, in-room safe, desk

Junior Suite (3 people)

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite (3 people)

Premium bedding, minibar, in-room safe, desk

Suite (3 people)

  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Triple Room

Premium bedding, minibar, in-room safe, desk

Superior Triple Room

10.0 out of 10
Exceptional
(8 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Triple Room, City View

Premium bedding, minibar, in-room safe, desk

Superior Triple Room, City View

10.0 out of 10
Exceptional
(3 reviews)
  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk

Family Condo, 3 Bedrooms, City View, Annex Building

10.0 out of 10
Exceptional
(2 reviews)
  • 1109 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

9.6 out of 10
Exceptional
(44 reviews)
  • 204 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Florence

Located in Historic Centre of Florence, Hotel Santa Maria Novella is next to popular attractions like Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. This 71-room, 4-star hotel has a full-service spa along with free in-room WiFi and a gym.

What's nearby

  • Piazza di Santa Maria Novella - 1 min walk - 0.0 miles
  • Cathedral of Santa Maria del Fiore - 6 min walk - 0.4 miles
  • Ponte Vecchio - 8 min walk - 0.5 miles
  • Piazza del Duomo - 8 min walk - 0.5 miles
  • Uffizi Gallery - 11 min walk - 0.6 miles

Getting around

  • Unità Tram Stop - 2 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 5 min walk
  • Florence Airport, Peretola (FLR) - 25 min drive

Restaurants

  • ‪giaogiao stazione firenze - ‬2 min walk
  • ‪Buca Mario - ‬2 min walk
  • ‪Banki Ramen - ‬1 min walk
  • ‪The Fiddler's Elbow - Irish Pub - ‬1 min walk
  • ‪Giotto Pizzeria - ‬2 min walk

About this property

Hotel Santa Maria Novella

Hotel with a full-service spa, steps from Piazza di Santa Maria Novella
Guests staying at Hotel Santa Maria Novella enjoy access to a full-service spa, a gym, and a rooftop terrace. Self parking is offered for EUR 48 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, conference space, and express check-in.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Minibars, coffee makers, and safes are also available.
Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Santa Maria Novella Spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 48 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 48 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number IT048017A16HEG2O5Z

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Frequently asked questions

Are free cancellation options available at Hotel Santa Maria Novella?

Hotel Santa Maria Novella provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Santa Maria Novella?

As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at Hotel Santa Maria Novella on Nov 3, 2025 start from $223.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Santa Maria Novella?

This hotel is situated in Historic Centre of Florence, just steps from Piazza di Santa Maria Novella and Basilica of Santa Maria Novella, and within a short walk of Cathedral of Santa Maria del Fiore. You'll also find Ponte Vecchio and Uffizi Gallery less than a mile away.

Is parking available on site at Hotel Santa Maria Novella?

Yes, parking is offered for EUR 48 per day.

Is there a spa available at Hotel Santa Maria Novella?

Santa Maria Novella Spa is the hotel's full-service spa and services include massages.

Does Hotel Santa Maria Novella include a casino on the premises?

No, Hotel Santa Maria Novella doesn't have a casino.

Will I find an indoor pool at Hotel Santa Maria Novella?

No, there is no indoor pool at this hotel.

Is Hotel Santa Maria Novella good for couples?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a full-service spa.

Does Hotel Santa Maria Novella have a hot tub?

No, but this hotel does have a sauna.

Does Hotel Santa Maria Novella have a restaurant that serves breakfast?

Yes, Hotel Santa Maria Novella serves free buffet breakfast each morning from its cafe.

Will Hotel Santa Maria Novella allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Hotel Santa Maria Novella.

Are there connecting rooms at Hotel Santa Maria Novella?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Santa Maria Novella?

The closest major airport to Hotel Santa Maria Novella is Florence Airport, Peretola (FLR), which is 4.3 mi away (25 minutes by car).

Are there rooms with balconies at Hotel Santa Maria Novella?

No, at Hotel Santa Maria Novella, there aren't any guestrooms that list a balcony.

Does Hotel Santa Maria Novella have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Santa Maria Novella.

Reviews

Hotel Santa Maria Novella Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 836 out of 1006 reviews
Rating 8 - Good. 117 out of 1006 reviews
Rating 6 - Okay. 31 out of 1006 reviews
Rating 4 - Poor. 12 out of 1006 reviews
Rating 2 - Terrible. 10 out of 1006 reviews

Reviews

10/10 Excellent

Jay

Stayed 2 nights in Jul 2025

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location and aesthetic. Staff was very friendly and service exceeded expectations. Would highly recommend to anyone visiting Florence.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashfaq

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Probably one of the best stays during our travel. everything about this property is simply perfect. the staff was super courteous, location was just 5 minute walk from train station and City Center. located just accross Santa Maria Church, it was the perfect choice and is highly recommended.10/10
Stayed 2 nights in Jun 2025

6/10 Okay

Antonio, Miami

Traveled with family
Liked: Staff & service
Disliked: Amenities
Coveniently located, this hotel is very typical of italian hotels in grandiose historical cities - well below the standards of comparable US hotels, horrendously overprices, but staff trying to do what they can to minor the incoveniences of staying in.... well.... an old palace with need for a lot of maintenance and immense upgrades. The particular issue with this hotel is its labytinthical layout - i got consistently lost in the corridors desperately trying to find the room, upstairs, downstairs, up the elevators down other elevators... a true nightmare that only ended when at the brink of despair, the staff changed the room. Rooms are all old, dated and in need of upgrade but not sure there is much they can do, it would need to close for many months to do a multi million $$ renovation
Stayed 1 night in Jul 2025

2/10 Terrible

PUNKAJ

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently revisited this property after nearly 20 years, hoping to relive the wonderful experience I had back in 2005. That earlier stay left such a positive impression that I looked forward to returning with my family, including my two teenage sons. Unfortunately, what we encountered this time was far from what I remembered, and the overall experience was deeply disappointing. We had booked two rooms, expecting a comfortable and welcoming stay. Instead, we were met with a host of issues that should not be acceptable at any reputable property. Both rooms had a strong, unpleasant odor that made it difficult to relax. It was immediately clear that proper housekeeping and maintenance standards were not being followed. The bathrooms were not clean, and shockingly, neither room had basic toiletries—not even soap in the showers. The situation only got worse when we went for breakfast. The offerings were extremely limited and of poor quality, and there was a complete lack of hospitality from the staff. No one was available to answer questions or assist guests. Even asking for a cup of coffee seemed too much to ask—staff members stayed hidden in the kitchen and avoided any interaction with guests. There was no sense of service, care, or accountability. What makes this especially frustrating is the contrast with my previous visit. It’s sad to see how much the property has declined. I rarely leave negative reviews, but I felt compelled to share our experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lauren, San Leandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time here. Thank you.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, close to everything, the whole city is walkable, staff is friendly and very helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a bustling square. We loved it!
Stayed 3 nights in Jun 2025

10/10 Excellent

SCOTT ALAN

Stayed 5 nights in Jun 2025

10/10 Excellent

Amy

Stayed 3 nights in Jun 2025

10/10 Excellent

Inon

Traveled with family
Liked: Amenities, property conditions & facilities
Great hotel, amazingly located right in the middle of the action but still not too close. We love the stuff. The room was great and the breakfast was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kung Pok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Sangeetha

Traveled with family
Liked: Cleanliness
Good place, everything walkable distance. The open space in front of the hotel was beautiful view from the room. Liked it a lot.
Stayed 2 nights in Jun 2025

8/10 Good

Saraswattee, Woodbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the structure and decor! Lack of customer service, staff attitude as if they don’t want to work.
Stayed 2 nights in Jun 2025

6/10 Okay

roger

Very little food / drink after breakfast No bar until 5pm !! Breakfast chaos after 8.30 am No one clearing tables and having to beg for coffee
Stayed 2 nights in Jun 2025

10/10 Excellent

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this charming, historic property in the heart of Florence. Beautiful old building with old world charm, very good staff and fantastic breakfast!
Stayed 1 night in Jun 2025

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and clean!!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Pauletta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second stay for us at the Hotel Santa Maria Novella. All that we loved about it the first time we enjoyed again. The staff is very friendly and helpful, the breakfast is very good, the bar is fantastic, the location is fabulous for walking around the core area of Florence. While we did get an upgrade with a sitting area, the room was a bit dark, but our kids' room was very bright with a great view as was the case with our first visit. We would definitely return on our next trip to Firenze!
Stayed 3 nights in Jun 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel with wonderful rooms and breakfast in the heart of everything!
Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was wonderful. Clean rooms, comfortable beds. Great location, within easy walking of all major attractions. The breakfast each morning was delicious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Jun 2025

10/10 Excellent

John, OAKLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great section of Florence. Got a high floor view of the square with windows that opened. Staff very friendly, included breakfast was very good but not great, close to everything and a short walk to train station
Stayed 2 nights in Jun 2025

10/10 Excellent

Kenneth

Stayed 3 nights in Jun 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic hotel. Amazing location, great service, beautiful rooms, brilliant bar and late night venue. Stay here , no need to keep looking in Florence.
Stayed 3 nights in May 2025