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Recent guest reviews

Wasn’t very clean. Had huge spiders in the room. I didn’t get any fresh sheets or towels after 4 nights of staying there. I had to ask for them. Employees aren’t very pleasant.

The fact that it had a kitchenette would nice when traveling with kids so you don’t have to eat out all the time. The hotel is older and a bit worn down.

No heat on first night. Excessive heat next night. Staff appearance just short of homeless. Breakfast was less thsn desirable.

Really bad customer service, we did not get a check in time: we needed a hotel fir the night only to pay and then be told wr have to wait till the next day to check in

This was an easy place to stay that’s located off of major roads. It’s just a basic hotel, nothing fancy but works as a place to sleep. Variety of foods are served for breakfast.

Not what i was expecting . no fridge,safe, or microwave in the room. Beds were comfortable though and staff was friendly. But the building needed alot of work.

with good location, this hotel has a convenient public transportation. The breakfast foods is rich.

It was a $200 hotel that was the last one available and I used $110 of my orbucks Outdated and worth $60 tops . Breakfast was as cheap as it gets , it was terrible and will never stay there again . Toilet had a black ring around the waterline, warm shower with no pressure, know know why it gets 3 stars and that was generous

Old smelling, fridge door fell off when we opened it, shower wouldn't stay on and you can hear everything through the walls and door. Will definitely never stay nor recommended this place.

Hotel says they are pet friendly no where does it says dogs only they made us keep my boyfriends companion in the car because he is a cat. They are not pet friendly they are dog friendly.

This is not a 4 or 5 star hotel, but you get good customer & hotel accommodations for the low nightly rates. No complaints about this hotel.

It was actually better than I thought it would be. If you're neighbors are loud, you will definitely hear them. It is nice that the hotel is right off the freeway and there are plenty of choices for meals in the area.

Friendly staff the room was okay but was not what I had hoped for. Loved the location within walking distance of shopping, restaurant and bus stop.

Came to Eugene for a work trip, only needed a place to sleep so I went with this place based on the price. The photos are nothing like the rooms! I showed up at 4pm because that's what time check in is. I had purchased a king bed room on orbitz and upon arrival I was told they don't have any available. The attendant put me in a room with two queen beds, that's was fine. I walked to the back building and was surprised to find the lock to the outside parking lot that let me into the building was broken so the door is always open. The stairs and area right inside the door has an overwhelming smell of urine and something else disgusting. My room was dirty... the sink clearly hasn't been cleaned in a while and their were things all over the floor... including pennies and a wrapper. Im not sure how those were missed. At one point I went to the front office to talk to someone and there was an elderly couple waiting to be helped. We stood around for 15 minutes and nobody showed up... kind of ridiculous. The worst part was that the plumbing didn't work. The toilet overflowed and the shower filled with water as I showered. I'll for sure never come back to this place.

The room looks clean and tidy. The staff is OK but do provide good info on how to get to the unit. However, the door she told me to enter is NOT locked, which makes me worried about safety during my stay.

Arrived late evening. The front desk person was not very friendly. The room was ok. Bed was comfortable. Location was perfect, right off the freeway and close to vast array of restaurant options.

Right off the freeway but quiet. Friendly staff, close to eatery and lots of selection at continental breakfast.

The beds were very uncomfortable, they were sagging in the middle.

Gateway St Springfield OR

Hotel highlights

  • Walking distance to The Shoppes at Gateway
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Within a short walk of The Shoppes at Gateway, GuestHouse Eugene Springfield is within a mile (2 km) of PeaceHealth Sacred Heart Medical Center at Riverbend. This 143-room hotel has free in-room WiFi, free self parking, and a 24-hour business center.


Rooms

All 143 air-conditioned rooms provide coffee makers, ironing boards, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Housekeeping is available on request.


Property features

GuestHouse Eugene Springfield features free WiFi in public areas, a 24-hour business center, and a computer station. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 25.00 per room one-way. The 24-hour front desk has staff always at the ready. Other amenities at this adults-only hotel include express check-out, laundry facilities, and a vending machine.

Room options

Junior Suite, Multiple Beds, Non Smoking, Kitchen

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for GuestHouse Eugene Springfield

Everyone (20) Couples (2) Business (2) Family (7) Other (1)
2
Family

Wasn’t very clean. Had huge spiders in the room. I didn’t get any fresh sheets or towels after 4 nights of staying there. I had to ask for them. Employees aren’t very pleasant.

By on Jul 1, 2020

Review comment responded on Jul 3, 2020

We are sorry that you had a poor experience while staying at our property. We are working on these issues. Hope you give us another try in the future so you can see these changes and have a better stay. Johnathan, Auditor

3
Everyone

The fact that it had a kitchenette would nice when traveling with kids so you don’t have to eat out all the time. The hotel is older and a bit worn down.

By on Mar 8, 2020

Review comment responded on Mar 12, 2020

Thank you for taking the time to provide us with feedback. We are always looking for ways to improve the hotel. We are glad to hear you enjoyed our kitchenette suite and look forward to seeing you again in the future.

2
Business Business

No heat on first night. Excessive heat next night. Staff appearance just short of homeless. Breakfast was less thsn desirable.

By on Jan 21, 2020

Review comment responded on Jan 22, 2020

We are sorry to hear you had issues with your heat. Had it been brought to our attention we surely would have addressed and fixed it right away. Hopefully you will give us another chance to change your initial experience in the future.

1
Everyone

By on Sep 24, 2019

Review comment responded on Sep 25, 2019

Naturally, we were disappointed to learn that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied Guest House Inn & Suites customers have received. We would love to have you back and improve upon the impression you received. Thank you.

1
Partner Couples Business Business

Really bad customer service, we did not get a check in time: we needed a hotel fir the night only to pay and then be told wr have to wait till the next day to check in

By on Aug 24, 2019

Review comment responded on Aug 25, 2019

I apologize for the lack of customer service you received as well as miss-told information. If you are arriving after 2:30am then our system rolls into a new day but that doesn't mean you can't check in after this time. Usually what happens is you get marked as a no show but if you were to call the motel and let us know you wil be arriving shortly after 2:30am we can hold off on running our audit and still get you checked in or we can roll your reservation to the next day and then you can check in after that 2:30am mark but then I do believe we have an early check in fee that will be charged. I hope this doesn't differ you from ever coming back and letting us show you that we can have better customer service

4
Family Family

This was an easy place to stay that’s located off of major roads. It’s just a basic hotel, nothing fancy but works as a place to sleep. Variety of foods are served for breakfast.

By on Jun 5, 2019

Review comment responded on Jun 5, 2019

Thank you for your feedback. We are happy you enjoyed your stay and the breakfast. We hope to you again.

4
Everyone

By on Apr 29, 2019

Review comment responded on Apr 29, 2019

Thank you for staying with us. We are sorry you had a bad experience. We are working on improving our hotel so please don't let one bad experience defer you from giving us a second chance

2
Family Family

Not what i was expecting . no fridge,safe, or microwave in the room. Beds were comfortable though and staff was friendly. But the building needed alot of work.

By on Mar 20, 2019

Review comment responded on Mar 20, 2019

Thank you for your feedback. We are working hard at improving the standards at the hotel and hope you come back and stay with us. You can always ask for a room with a refrigerator and microwave.

4
Everyone

with good location, this hotel has a convenient public transportation. The breakfast foods is rich.

By on Mar 17, 2019

Review comment responded on Mar 17, 2019

Thank you for your feedback. We hope to see you again in the future.

1
Everyone

It was a $200 hotel that was the last one available and I used $110 of my orbucks Outdated and worth $60 tops . Breakfast was as cheap as it gets , it was terrible and will never stay there again . Toilet had a black ring around the waterline, warm shower with no pressure, know know why it gets 3 stars and that was generous

By , from Portland Oregon on Nov 3, 2018

Review comment responded on Nov 4, 2018

Thank you for your feedback. I apologize for the hotel not exceeding your expectations. We are working hard at improving the standards to the hotel. We appreciate you staying with us.

GuestHouse Eugene Springfield

3350 Gateway St, Springfield, OR 97477
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