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Bürgenstock Hotels & Resort – Palace Hotel

5.0 star property

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Sauna, hot tub, steam room, Turkish bath, body treatments, hydrotherapy
Sauna, hot tub, steam room, Turkish bath, body treatments, hydrotherapy
Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Golf cart
Banquet hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Bürgenstock 19, Obbürgen, Ennetbuergen, NW, 6363
  • Place, Hammetschwand Lift
    ‪17 min walk‬
  • Place, Burgenstock
    ‪10 min drive‬
  • Place, Swiss Transportation Museum
    ‪28 min drive‬

Room options

About the neighborhood

Ennetbuergen

Bürgenstock Hotels & Resort – Palace Hotel places you within a mile (2 km) of Burgenstock and Hammetschwand Lift. This 109-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, ski-in/ski-out access, and a golf course.

What's nearby

  • Hammetschwand Lift - 17 min walk - 0.9 miles
  • Burgenstock - 10 min drive - 0.9 miles
  • Chapel Bridge - 25 min drive - 11.7 miles
  • Lucerne Town Hall - 26 min drive - 12.6 miles
  • Swiss Transportation Museum - 28 min drive - 13.2 miles

Getting around

  • Stansstad Station - 9 min drive
  • Stans Station - 13 min drive
  • Zurich Airport (ZRH) - 87 min drive

Restaurants

  • ‪Nidair Restaurant Flugfeld - ‬15 min drive
  • ‪Seerestaurant Schlüssel - ‬17 min drive
  • ‪Hirschen Buochs - ‬16 min drive
  • ‪Lakeview Bar & Lounge - ‬2 min walk
  • ‪Swiss Tasty - ‬11 min drive

About this property

Bürgenstock Hotels & Resort – Palace Hotel

Bürgenstock Hotels & Resort – Palace Hotel features ski-in/ski-out access, a golf course, and a full-service spa. Parking is CHF 40 per night (CHF 40 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for CHF 450 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this ski hotel include 2 outdoor pools, an indoor pool, and a children's pool.
LED TVs come with digital channels, and free WiFi keeps guests connected. Memory foam beds sport Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. MP3 docks, sitting areas, and minibars are also available.
Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts, an outdoor tennis court, and a 24-hour health club. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include ski-in/ski-out access, a sauna, a 24-hour fitness center, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

2 indoor pools, outdoor pool, sun loungers
Bürgenstock Hotel & Alpine Spa
Ennetbuergen
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
9.6 out of 10, Exceptional, 315 reviews
$1,366 nightly
The price is $1,430
Jul 1 - Jul 2
Total with taxes and fees
Bürgenstock Hotel & Alpine Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle nearby
  • Limo/town car service
  • Self parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RitzCoffier

Things to do

  • 2 indoor tennis courts
  • 2 outdoor pools
  • 24-hour health club
  • 9-hole golf course
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hunting
  • Ice skating
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Scooter/moped rentals
  • Segway rentals/tours
  • Ski passes
  • Ski-in/ski-out access
  • Skydiving
  • Steam room
  • Tennis lessons
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Crib (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business center
  • Conference center (23,680 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Belle Époque architecture
  • Built in 2017
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Late check-in fee: 100-percent of room rate for check-in between midnight and midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 60 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 225.0 per night
  • Cribs/infant beds are available for CHF 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 5.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: CHF 450 per person (one-way)
  • Airport shuttle fee per child: CHF 450 (up to 17 years old)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: 100-percent of room rate for check-in between midnight and midnight
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night
  • Facilities fee: CHF 100 per person, per day and includes use of: sauna; spa; swimming pool

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? For a fee, this property offers self parking, along with extended parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Bürgenstock Hotels Resort Palace Hotel Ennetbuergen

Bürgenstock Hotels Palace Ennetbuergen

Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen

Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel

Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen

Bürgenstock Hotels Resort Palace Hotel

Bürgenstock Hotels Palace

Hotel Bürgenstock Hotels & Resort – Palace Hotel

Bürgenstock Hotels Resort – Palace Hotel

Bürgenstock Palace Hotel

Burgenstock Hotels Palace

Burgenstock Hotels & – Palace

Bürgenstock Hotel Palace hotel

Bürgenstock Hotels Resort – Palace Hotel

Bürgenstock Hotels & Resort – Palace Hotel Hotel

Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen

Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

Frequently asked questions

Are free cancellation options available at Bürgenstock Hotels & Resort – Palace Hotel?

Bürgenstock Hotels & Resort – Palace Hotel offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do close to Bürgenstock Hotels & Resort – Palace Hotel?

This hotel is located in Ennetbuergen within a short 19-minute walk of Hammetschwand Lift. Burgenstock is within a walking distance of 1 mi.

Is there parking available at Bürgenstock Hotels & Resort – Palace Hotel?

Yes, valet parking is offered for CHF 40 per night and self parking is available for CHF 40 per night. An electric car charging station is also available for guests.

Is there a spa at Bürgenstock Hotels & Resort – Palace Hotel?

There is a full-service spa available for guests to enjoy and services include Swedish massages, prenatal massages, detox wraps, and hydrotherapy.

Does Bürgenstock Hotels & Resort – Palace Hotel have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a restaurant, and 2 indoor tennis courts at this hotel.

Does Bürgenstock Hotels & Resort – Palace Hotel feature a casino at the property?

No, Bürgenstock Hotels & Resort – Palace Hotel doesn't have a casino.

Is there an indoor pool at Bürgenstock Hotels & Resort – Palace Hotel?

Yes, this hotel has an indoor pool along with 2 outdoor pools. The seasonal pool is normally open from May until September.

Is Bürgenstock Hotels & Resort – Palace Hotel good for couples?

This historic hotel offers many amenities for couples such as a restaurant and 2 outdoor pools with some guestrooms featuring a fireplace.

Are there hot tubs at Bürgenstock Hotels & Resort – Palace Hotel?

No, but guests can enjoy a sauna at this hotel.

Does Bürgenstock Hotels & Resort – Palace Hotel feature a restaurant that includes a breakfast menu?

Yes, Bürgenstock Hotels & Resort – Palace Hotel serves free full breakfasts at RitzCoffier each morning.

Does Bürgenstock Hotels & Resort – Palace Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Bürgenstock Hotels & Resort – Palace Hotel for a fee of CHF 60 per pet, per night.

Are there connecting rooms at Bürgenstock Hotels & Resort – Palace Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Are there rooms with balconies at Bürgenstock Hotels & Resort – Palace Hotel?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy lake and mountain views.

Bürgenstock Hotels & Resort – Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 89 reviews
Rating 8 - Good. 9 out of 89 reviews
Rating 6 - Okay. 3 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

yahya, ras al khaimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in May 2023

8/10 Good

RASHED

Traveled with family
Liked: Cleanliness
first night we didn’t sleep there was storm and the shelter of the window moving and make loud voice we can’t sleeping THE MANGMANT MUST GIVE US NIGHT FREE
Stayed 2 nights in Mar 2023

10/10 Excellent

Shahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Mahmoud

Stayed 2 nights in Nov 2021

4/10 Poor

Omar Nabil, Los Angeles

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were very discourteous and difficult to deal with
Stayed 2 nights in Sep 2021

8/10 Good

Roberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort, some space for improvement

Positive points: - check-in and reception have been a pleasure, top-notch! - ladies at the SPA were really over the top and went the extra mile to help my wife who forgot to bring her swimming suit. All with honest smiles and a positive mood - the lady who did the special treatment in the 100 degrees sauna has been simply great - service at the lounge bar was spot-on: professional, elegant, precise, kind, simply perfect - great to see that in the Oak Grill restaurant they really know how to make vegans/vegetarians feel welcome with some delicious cuisine. Negative points - breakfast with no cakes! There was nothing like that and when I asked if there was any chocolate-like cake or similar, I have been offered a pancake with Nutella on the side. Really minimum effort from a resort like this. I got better treatment in some 3-star hotels in the past. Also, the person assigned to our table was really rushing making my morning start stressful - personnel at the boutique is very unfriendly. Small suggestion to the management: send them for a "How to smile and make your clients comfortable" training, they really need it!
Stayed 1 night in Sep 2021

6/10 Okay

Mohammed

Liked: Cleanliness, room comfort

Disappointed with Staff attitude

Hotel view is amazing, and great facilities, a bit pricy , rooms are small , long waiting on breakfast to be seated - employees at the lobby bar and front desk are really rude. Good to experience it but never going back
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic views and service
Stayed 3 nights in Jul 2021

10/10 Excellent

Kine Annette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Flordeliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

eyall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience with amazing view.

One of the most beautiful hotels in the world, everything was great, the spa is spectacular with amazing view, to room was nice and the breakfast was delicious. The staff was really helpful and nice. We will come back for sure.
Stayed 1 night in Jul 2021

10/10 Excellent

Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
No one clean the room and change the towel whole day
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent hotel in a beautiful location
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. Staff extremely helpful. Spa was gorgeous
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing experience & view of Lake Luzern

Amazing experience - spacious and elegant rooms, one of the best spas I’ve been to, and the outside pool with the view on Lake Luzern and Mount Pilatus is unforgettable. We had dinner at the Spices restaurant; the special menu was expensive (as everywhere else in Switzerland) but delightful, and they accommodated every of our requests. Be sure to get to the hotel early with the boat/funicular shuttle, experience the spa (additional costs, yes, but worth every penny and you can go back the next morning), enjoy a drink with a view, and perhaps go for a nordic walk in the morning!
Stayed 1 night in Dec 2019

10/10 Excellent

Phoebe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, spacious and well equipped. The facility was interesting and amenities was very well provided. All the staff were really friendly and helpful
Stayed 1 night in Dec 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is amazing, the facility is clean and new. Will definitely come back if I visit Lucerne again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and friendliness of the staff was amazing. So many details were considered in the rooms, and common areas. Will definitely be going back!
Stayed 3 nights in Nov 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucerne

Beautifully appointed hotel, magnificent view of mountains
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff, resort and atmosphere
Stayed 3 nights in Oct 2019

10/10 Excellent

Muotaz, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very amazing ! amazing location ! Staff ! Rooms ! Spa ! Activities ! Food ! Transportation! Gym ! Views both sides, lake and mountain are amazing ! everything you could imagine, you will find it there. I highly recommend it if you want to spend some quality time with family or friends.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, The hotel is well designed and the staff was extremely kind, especially the staff in the (weekend) breakfast.
Stayed 2 nights in Aug 2019