Two star at best. Pool was closed. Hotel was being renovated. Carpet in the room was absolutely filthy. Room was barely cleaned - staff made the bed but did not clean the sink. Air conditioning barely worked. Would not recommend.
Staff were very respectful
There was a huge hole in the ceiling with the AC system and cables showing. it looked like it could fall out and critters could come out. Then they gave us room that was for someone else with one bed. I felt bad for the person whose room it was because that means the other people didn't have a room. It only had one bed for 3 people.
Easy access of the freeway. Good hot breakfast and friendly staff.
The room was not cleaned properly upon arrival, staff was unresponsive.
I walked into a dirty room there was urine in the toilet somebody had used the complementary soap and somebody had already used the bed I can’t believe this hotel did that in this age of Covid and it’s the hotel that I usually stay at when I go home to El Paso
Great place to stay and the internet check in and reservation was very easy also.
Very clean and organized would have liked to have coffee
Hotel was great !! Very clean, as is Always with Holiday Inn Express
Very clean and staff was very helpful. Enjoyed my short stay.
If it weren’t for the positive experience with the staff, I would have scored it Much lower. The staff were very friendly and helpful; from the Front desk, to breakfast lady, to the shuttle driver that offered to take me to L&J’s Restaurant. I stayed on the 3rd floor. It had a constant musty smell. The odor even stayed in my C-Pap filter. There was an uneaten pizza left in the closet of my room. The box of tissues were in a cubby hole near the bathroom. The chrome plated cover fell off after pulling out the first tissue and the cover nearly fell on my bare foot. For the remainder of the stay, the cover stayed on the counter. Room service the next day didn’t put it back or take it away.
El baño estaba sucio, no me salió agua caliente en la regadera, y como que no dan mantenimiento a las tuberías porque el agua de la regadera salió naranja, no lo recomiendo 😣
great staff, clean rooms, amazing breakfast, big thumbs up
The floors in our room needed carpet cleaning Location was great though
This is a very old, un-renovated property. Check-in took 25 minutes as the computer system was very slow and eventually crashed. After 20 minutes, the clerk was finally able to pull up the reservation and assign a room. Dirty carpeting, non-working thermostat, small, cramped room with uncomfortable, worn mattress says it all. This hotel is located immediately off of the freeway exit in downtown El Paso and the area is not the best. We were on the 6th floor and the noise from the traffic could be heard as loudly as if the bed was parked on the street. This hotel is not worth the price we paid, not even for an overnighter. Look closely at the pictures of the room before you book. The walk way between the bed and the furnishings is barely 2 feet wide, therefore the luggage cart would not go any further into the room than the door. Book somewhere else.
Great, central location. Not much to it in the way of amenities or dining.
Great location. Within walking distance of restaurants, shopping and bars. Great complimentary breakfast.
Located in Downtown El Paso, HI Express El Paso Downtown, an IHG Hotel is within a 10-minute stroll of sights such as El Paso Holocaust Museum and El Paso Scottish Rite Temple and Museum. This 112-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 112 rooms provide refrigerators, coffee makers, and free local calls. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks. Housekeeping is available on request.
Guests of HI Express El Paso Downtown, an IHG Hotel enjoy a gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and free newspapers.
Two star at best. Pool was closed. Hotel was being renovated. Carpet in the room was absolutely filthy. Room was barely cleaned - staff made the bed but did not clean the sink. Air conditioning barely worked. Would not recommend.
Staff were very respectful
Thank you Anonymous for acknowledging our staff. They will be happy to read your review. Safe travels!
There was a huge hole in the ceiling with the AC system and cables showing. it looked like it could fall out and critters could come out. Then they gave us room that was for someone else with one bed. I felt bad for the person whose room it was because that means the other people didn't have a room. It only had one bed for 3 people.
We are sorry you had to see that Anonymous. Ceiling tile should have been placed back. AC systems do not have cables, therefore surely you saw some other item. And AC systems certainly do not fall off from one second to another. Also, there have not been any signs of Critters in many many years in this property. We will ensure our maintenance staff places ceiling tiles back when done with their work. Stay safe.
Easy access of the freeway. Good hot breakfast and friendly staff.
Thank you Anonymous for your stay and review. Location is indeed second to none, right off I-10 whether you're traveling East or Westbound. Breakfast is as complete as it was before Pandemic! And did we mentioned it's free for all of our Guests? Thank you for mentioning our staff. They truly appreciate when Guests do that. Safe Travels!
The room was not cleaned properly upon arrival, staff was unresponsive.
Dear Anonymous, thank you for your review. We are sorry your stay did not meet your expectations. We will look further into your stay and determine what exactly was not done with your room. Thank you.
I walked into a dirty room there was urine in the toilet somebody had used the complementary soap and somebody had already used the bed I can’t believe this hotel did that in this age of Covid and it’s the hotel that I usually stay at when I go home to El Paso
Dear Anonymous, thank you for your review. That is not acceptable by any means. However we have no record whatsoever of that happening with any of our guests. We have strict IHG COVID guidelines which all guests can witness from walking into our Front Desk area, our Lobby and Breakfast area, as well as our rooms. Please contact hotel so you can provide additional information, since you are not providing neither a name, room number or date of stay. By having that information we will be able to investigate this further. Thank you.
Great place to stay and the internet check in and reservation was very easy also.
We are so happy you got to experience our new Digital Check in process. Our hotel is beginning a renovation which will place us as the "newest" hotel in Downtown El Paso. Thanks for staying with us, we hope to see you soon.
Very clean and organized would have liked to have coffee
Hotel was great !! Very clean, as is Always with Holiday Inn Express
Thank you Elaine for your two stars. With renovation being done, everything is getting changed and upgraded: Carpets, ACs, TV's, Elevators, Pool, Guestroom Furniture, Lobby Furniture, etc. Its only a matter of months before we get many stars coming our way. We are sorry you had to experience your stay during our renovation process.