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Recent guest reviews

Orbitz should be ashamed to be afflicted with this establishment this isn’t a hotel or even a motel. This is drug dealer prostitution and homeless zone please stay away I left right away even tho I got charged according to both the hotel and orbits

I didn't like that the property only had one washer and one dryer and the location of the laundry room was in a random spot. Looked like the electrical closet until you open up the doors and see that it's not.

Nice breakfast Nice friendly staff. Rooms average but clean. Overall nice stay

No one wanted to check me in she said she was leaving and to wait for someone else.

A little noisy around 6:00 am. Don’t plan on any sleeping in.

Excellent breakfast, upgraded to two rooms, four beds

Found a meth pipe in room and there was nothing done about it. I am going super unsatisfied with how Orbitz and also the hotel handled my issues. There was nothing done and it was treated as it was not a big deal. Being pregnant and having little children around sometimes I'm super upset to have found this but also kinda glad I was the one who found it so no one else could get it. Being a platinum member is not anything to be boasted about your guys customer service sucks

First thing I noticed was the filthy carpet in the room,glad I had sandals to slip into. Strange man knocked on door and stayed a while even when told he had wrong room. He returned 20minutes later to again knock on door. This is what we call a hot sheet hotel!

My husband stayed here in July &said it was fine. The first thing I noticed when I opened the door was the filthy carpet,was glad I had scandals to put on. I wouldn't put my feet on that carpet. Twice some man knocked on the door even after we told him he had this wrong room! This is what we call a hot sheet hotel!! Staff very pleasant.

Building exterior is old and run down. The entire place smelled of smoke, residual from years ago. Carpet was dark and oily, door had to be hit in order to lock.

safe clean, parking available. elevator, economical would definitely stay again.

Room was clean and nice. Ac turned off at night and it got hot. Had to get up at mid night to put on constant ac fan instead of auto. Pillows where like 8 inches high - useless. Breackfast was great.

E Main Street El Cajon CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of The Magnolia, SureStay Plus Hotel by Best Western El Cajon places you within a few miles (5 km) of Olaf Wieghorst Museum and Western Heritage Center. This 49-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.


Rooms

All 49 air-conditioned accommodations feature a separate bedroom. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and ironing boards are other standard amenities.


Property features

Guests of SureStay Plus Hotel by Best Western El Cajon enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a computer station, express check-out, and laundry facilities.

Room options

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

2 King Beds | Sleeps 4

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western El Cajon

Everyone (4) Couples (5) Family (7)
1
Family

Orbitz should be ashamed to be afflicted with this establishment this isn’t a hotel or even a motel. This is drug dealer prostitution and homeless zone please stay away I left right away even tho I got charged according to both the hotel and orbits

By on Feb 15, 2021

Review comment responded on Feb 24, 2021

We apologize that we did not meet your expectations. We appreciate your feedback and the opportunity to do a better job! Kind Regards, Joanna Capps, General Manager

5
Partner Couples

I didn't like that the property only had one washer and one dryer and the location of the laundry room was in a random spot. Looked like the electrical closet until you open up the doors and see that it's not.

By on May 4, 2020

Review comment responded on May 5, 2020

Thank you for taking the time to leave us your review, we are happy to see that you enjoyed your stay with us! Sorry that you didn't like the location of the guest laundry, we understand it is a small space but we hope you still continue to visit us in the future

4
Partner Couples Family

Nice breakfast Nice friendly staff. Rooms average but clean. Overall nice stay

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Thank you so much for taking the time to leave us a review! We are so happy to see you enjoyed our staff, your stay, and a good breakfast! We hope to welcome you back in the future!

5
Everyone

No one wanted to check me in she said she was leaving and to wait for someone else.

By on Feb 26, 2020

Review comment responded on Feb 26, 2020

Thank you for taking the time to leave a review. We appreciate your constructive criticism as it provides us with the opportunity to do better. Kind Regards!

3
Family

A little noisy around 6:00 am. Don’t plan on any sleeping in.

By on Feb 22, 2020

Review comment responded on Feb 22, 2020

Thank you for taking the time to leave us your review, We are sorry it got a little noisy so early in the morning, our breakfast does start at 6am so that may be where some of the noise was coming from but we do try to keep noise level down till later in the morning.

4
Family with small children

Excellent breakfast, upgraded to two rooms, four beds

By on Jan 29, 2020

Review comment responded on Jan 31, 2020

Thank you for your review! We appreciate your business!

1
Family

Found a meth pipe in room and there was nothing done about it. I am going super unsatisfied with how Orbitz and also the hotel handled my issues. There was nothing done and it was treated as it was not a big deal. Being pregnant and having little children around sometimes I'm super upset to have found this but also kinda glad I was the one who found it so no one else could get it. Being a platinum member is not anything to be boasted about your guys customer service sucks

By on Jan 28, 2020

Review comment responded on Feb 1, 2020

sorry to hear you were unsatisfied with your stay

1
Partner Couples Family

First thing I noticed was the filthy carpet in the room,glad I had sandals to slip into. Strange man knocked on door and stayed a while even when told he had wrong room. He returned 20minutes later to again knock on door. This is what we call a hot sheet hotel!

By on Nov 10, 2019

Review comment responded on Nov 12, 2019

We apologize for any inconvenience you experienced during your stay. Thank you for taking the time to give us feedback. Kind Regards, Joanna Capps, General Manager

2
Partner Couples Family

My husband stayed here in July &said it was fine. The first thing I noticed when I opened the door was the filthy carpet,was glad I had scandals to put on. I wouldn't put my feet on that carpet. Twice some man knocked on the door even after we told him he had this wrong room! This is what we call a hot sheet hotel!! Staff very pleasant.

By on Nov 8, 2019

Review comment responded on Nov 8, 2019

We are very sorry to hear that your stay was not up to your expectations. We thank you for taking the time to provide us with your feedback and please know that we take it very seriously. Kind Regards, Joanna Capps, General Manager

2
Partner Couples Business Business

Building exterior is old and run down. The entire place smelled of smoke, residual from years ago. Carpet was dark and oily, door had to be hit in order to lock.

By on Oct 25, 2019

Review comment responded on Oct 25, 2019

Thank you for taking the time to share your thoughts. Your feedback is important to us. Kind Regards, Joanna Capps, General Manager

SureStay Plus Hotel by Best Western El Cajon

1355 E Main Street, El Cajon, CA 92021
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