The check in process was terrible. Although there were a few people working the front desk, the line up to check in was around 30 people. This could likely be contributed to the fact that there was a line up of cars waiting to park and we were instructed to park prior to check in. Parking was also not included in the price of the room.
Also, check in started at 4pm, which seems kind of late considering that by the # of jerseys in the line up, many of those checking in were likely going to the hockey game.
Also, we paid over $300/night. I do realize that it was NYE, but I would expect for that price that you wouldn’t have frayed carpets, ice machines out of order on the multiple floors that we checked, and black mold that was clearly visible in the shower.
Having said that, the beds were comfortable and check out went smoothly.