Standard Room, 2 Queen Beds, Non Smoking, Refrigerator
from $160
Best Western Durango Inn & Suites
2.5 out of 5.0
3.9
out of 5
Average Guest Review
See all 26 reviews
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Recent guest reviews
Found this on the edge of town after a long day of driving -- and it was perfect! Lovely facility, clean, comfortable, and the best hot breakfast we had on our road trip. Asked Josh and Amy at the front desk for a dinner recommendation, got two great suggestions in the charming downtown -- we went to both for cocktails and a great meal. They new every spot, and also safe places to walk in the morning for exercise before we continued on our road trip. Thank you so much!
Good little BW in Durango. Nothing special but does the job for a cheap rate. More motel-style with an outdoor entry. Staff was FANTASTIC and very friendly and helpful. Would definitely stay there again!
We enjoyed our stay in the newly renovated rooms and it made our stay much more enjoyable. The room was very roomy with a separate rooms with the sink and mirror then the shower and toilet. Plenty of outlets to plug in our techo toys.
Found our toilet handle had broken, they quickly changed rooms, very helpful. No issues.
We stayed for a week here and found it to be a nice, quiet and comfortable inn to stay at. We enjoyed the breakfast each morning.
There were so many maintenance issues with our room that they gave us a different on. Hotel staff was very responsive.
When arrived at our room we were greeted by a terrible odor and an ill placed air conditioning unit that was unable to properly cool the room. The shower head wasn't adjustable and hit us in the chest and sprayed outside of the shower curtain . The toilet wasn't stable, the sheets were dirty, when we requested a new set we only relieved a flat sheet.
Traveled to Durango for work & stayed at this Best Western. Comfortable room, centrally located & friendly staff. Would stay again on future trips.
I was extremely impressed by the cleanliness and size of the rooms. We stayed for 4 nights and every afternoon we returned to our room with restocked towels and beds made.
We were in town for Victorian event, Loved it. Hotel was an easy excess to all the events. Close enough to go back to our room and relax, change and back to town. We would stay again and recommend to others.
Nothing Spectacular about this hotel, but for short notice and price it was just fine. Expect to see truck drivers and Workers here. Had to clean the air/heater filters when I got there and plugged up the tub. They gave me Draino to pore in myself. :)
The Hotel staff was very friendly and accomadating. We enjoyed the breakfast every morning and eating outside on the patio. The hotel was easy to get to all attractions.
The hotel was clean and close to down town Durango. Very convenient for getting an early start for the train to Silverton. Breakfast was better than expected.
Very good overall, property is a bit older but updated, clean, comfortable. Restaurant that is attached, Christinas, is phenomenal! Mexican and American food. Not your standard 'hotel restaurant'.
Excellent accommodations ! The staff was a great resource of information and suggestions for dining and site seeing, all which proved to be great. Very nice breakfast variety and the assistant was continually making sure you had everything needed to make an enjoyable start to your morning. We will make this property our choice to stay every time we are in Durango !
I really love this hotel. When I come out to Durango Colorado, this is the place I like to return to. The people working at the front desk are always very friendly and accomodating. The room was very clean and comfortable and it's furnished very nicely. The location is perfect, right off the highway, but still very quite as it's nestled among the trees with many acres of land. A restaurant is connected to the building, so you don't have to drive into town to get something to eat. The hotel has a wonderful hot breakfast buffet. There are plenty of things to do right at the hotel.. You can hike, go swimming in the outside pool or use the hot tube! After a long drive to get to Durango, a hotel like this is just what I was looking for.
The desk clerk upgraded our room as we had to wait a few minutes while he solved a hotel problem. Very friendly and good restaurant next door
I have liked this place for my past work trips, but on my last stay here the room had an odd smell and the keys didn't work in the locks. The entire parking lot is covered in ice - no salt or gravel- which makes for some dicey trips back to the front desk. Later in the evening, I decided to ask for a new room because of the smell and also because the front desk had booked a family with screaming kids into the room next to me at 10pm - the hotel was nearly empty, so I'm not sure why we had to have rooms right next to each other. The walls were so thin that I thought the clock radio they were blasting was the one in my room. The front desk man seemed put-out when I told him I wanted to switch. I packed my bags and got into the new room, which also had a foul smell (pets? ammonia cleaners? not sure). It made the trip exhausting.
We enjoyed our stay here, in a very pretty setting. The room was comfortable, we enjoyed the pool, in fact we had it all to ourselves. The staff were very friendly, and helpful. We enjoyed the breakfast. It was a good assortment of food.
Hotel was in good location, free breakfast was very good
Hotel highlights
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Business center
Best Western Durango Inn & Suites places you within a mile (2 km) of Henry Strater Theater and Durango and Silverton Narrow Gauge Railroad. This 71-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Durango Area Tourism Office and Sorrel Sky Gallery are also nearby.
Dining
Free continental breakfast is offered each morning.
Rooms
The 71 rooms are air-conditioned and have an array of amenities, including balconies or patios, sofa beds, and microwaves. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard.
Property features
Guests of Best Western Durango Inn & Suites enjoy a spa tub, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
Guest reviews for Best Western Durango Inn & Suites
top notch - hope to go back someday
Everyone
Found this on the edge of town after a long day of driving -- and it was perfect! Lovely facility, clean, comfortable, and the best hot breakfast we had on our road trip. Asked Josh and Amy at the front desk for a dinner recommendation, got two great suggestions in the charming downtown -- we went to both for cocktails and a great meal. They new every spot, and also safe places to walk in the morning for exercise before we continued on our road trip. Thank you so much!
good hotel/motel. more motel-style though...
Everyone
Good little BW in Durango. Nothing special but does the job for a cheap rate. More motel-style with an outdoor entry. Staff was FANTASTIC and very friendly and helpful. Would definitely stay there again!
Review comment
Brian responded on Apr 17, 2017
Thank you very much for you comment. We are glad to hear that you had an excellent stay, and cannot wait to see you again. Best regards, Best Western Durango Inn & Suites staff.
weekend trip
Everyone
We enjoyed our stay in the newly renovated rooms and it made our stay much more enjoyable. The room was very roomy with a separate rooms with the sink and mirror then the shower and toilet. Plenty of outlets to plug in our techo toys.
Review comment
Brian responded on Apr 14, 2017
Thank you very much for your comments. We always appreciate the feed back and are extremely happy that your stay was enjoyable. We sincerely look forward to seeing you again. Best regards from the whole staff here at Best Western Durango Inn & Suites.
nice hotel
Everyone
Found our toilet handle had broken, they quickly changed rooms, very helpful. No issues.
Review comment
rebecca89turner@gmail.com responded on Dec 8, 2016
Thank you for taking the time to leave us a review to let us know how we did. We are delighted to know that you had stayed with us for the Polar Express. We are also very delighted to know that we were able to take care of the broken toilet handle and switch rooms for you.
convenient location, nice views.
Everyone
We stayed for a week here and found it to be a nice, quiet and comfortable inn to stay at. We enjoyed the breakfast each morning.
Review comment
Front Office Manager responded on Nov 1, 2016
Thank you for your review about your recent stay at our establishment. We are delighted to know that we were conveniently located, found us to be a quiet comfortable stay and you enjoyed our daily breakfast. Again thank you for your review but most importantly thank you for staying with us.
hotel needs maintenance
Everyone
There were so many maintenance issues with our room that they gave us a different on. Hotel staff was very responsive.
Review comment
Front Office Manager responded on Sep 1, 2016
Thank you for your review. we are so very sorry that there were many minor maintenance issues that needed to be addressed. Thank you for bringing it to our attention, we will address this right away. We are delighted to know however that our staff was responsive and moved you to a different room. We hop to see you again. Safe Travels!
outdated hotel.
Everyone
When arrived at our room we were greeted by a terrible odor and an ill placed air conditioning unit that was unable to properly cool the room. The shower head wasn't adjustable and hit us in the chest and sprayed outside of the shower curtain . The toilet wasn't stable, the sheets were dirty, when we requested a new set we only relieved a flat sheet.
Review comment
Front Office Manager responded on Jan 1, 1970
Oh dear! We are so very sorry that you did not enjoy your stay with us while in Durango. We apologize that the toilet was unstable, the room smelled and the air conditioning was in a bad place. We are an older property that has been remodeling each of our guest rooms. We are also one of the lowest price out of our direct competitors. We hope that you may consider staying with us again with a recommendation to reservation one of our suites. The suites are large and spacious rooms with the AC unit being located in the bed room and living room.
Everyone
Traveled to Durango for work & stayed at this Best Western. Comfortable room, centrally located & friendly staff. Would stay again on future trips.
Review comment
Front Office Manager responded on May 17, 2016
GREAT review! Thank you for staying with us and thank you for your input! We hope to see you again.
clean, large rooms
Everyone
I was extremely impressed by the cleanliness and size of the rooms. We stayed for 4 nights and every afternoon we returned to our room with restocked towels and beds made.
Review comment
Front Office Manager responded on May 4, 2016
Thank you for rating us 5 out of 5 stars! We are delighted to read that you had enjoyed your stay and every afternoon we had fresh linens for your arrival. Thank you for leaving us a review, but most importantly thank you for staying with us. We hope to see you again!
great time in town and the hotel was close.!!
Couples
We were in town for Victorian event, Loved it. Hotel was an easy excess to all the events. Close enough to go back to our room and relax, change and back to town. We would stay again and recommend to others.
So glad you enjoyed your stay and we are able to make some great recommendations! We look forward to seeing you again.