Dupont Circle Marriott Hotels & Resorts

"When booking with Expedia, you have to be very careful as to the room that you book. I booked a deluxe queen room and in the picture and description it was a large room. When we arrived they told us that they could do an early check in andasked us if it was just the two of us which we agreed, and we were given an extremely small room actually, the smallest washroom I’ve ever seen out in a hotel. When our friends checked in and booked after us with our information and the same type of room, they receive the type of room that we had seen online and actually booked when I complained to the hotel saying this was unfair. They told me they didn’t have one available and therefore couldn’t move us. It was very disappointing that we paid the same price and we were in a room that was 1/3 the size. They also added the excuse that the rooms vary in this hotel under that room category. I don’t think that any customer should pay the same price for a room. That’s basically a birdcage compared to the other room. How do we not have this very poor experience, but could not be resolved to any satisfaction then I probably would’ve given this property a five star rating. The valet staff and housekeeping were amazing."

"Great location and staff "

"Hotel lobby was under construction no access to elevators, had to walk up to 2nd floor and around"