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The personal was very helpful and friendly. The room was spacious with a beautiful bathroom. We have only one problem with de radiator it didn't work. Our trip was wonderful and lovely. We will come back! It was q very nice experience 🙂
We stayed for one night during August in a family room. The check in was easy and the receptionist was very polite, confirming times of dinner and breakfast. Although the room was basic, it was clean and the beds were comfortable, although extra pillows would have been a nice touch. The bathroom was clean and shower powerful. Although as it was over a bath this may cause difficulties with less mobile guests. We only had breakfast at the hotel, which was 10 euros for adults (no charge for our 5 year old) and was a good selection for a continental breakfast. Although I personally think it was quite expensive for the standard of the hotel (premier Inn and Travel lodge are better) I think it was the going rate for the area, it definitely doesn't deserve some of the really harsh reviews I've read on here.
This is on the face of it a little gripe. I sat at the bar,waited for about 15 minutes to be served,( the place was empty,including staff). I asked for a Jack Daniels and Coke. No problem the bar tender had both ingredients. He poured. I said “I would like ice with the drink”. He said’and remember this place is promoting itself as a 3 star hotel’,”we have no ice”!. I said how can this be?. He said the ice machine is broken. After thinking for a moment,and working out hotel kitchens have freezers for their foods stuffs,and that anyone with an ounce of intelligence or more importantly CARE,could have created ice from a tap/faucet and a bowl!. I asked this guileless fellow,how long has the ice machine been broken ?. The chap said “ONE MONTH”. Tried to have lunch the next day. 2 of us at the table. 2 menus presented. So we chose and ordered,after about 20 minutes. Unfortunately I had been given the dinner menu my friend the correct lunch one,— so I had tore order my meal,,which of course took another 15 mins before our waiter reappeared. Generally the lack of attention or interest of the staff,makes me think this place won’t be around to long. I rest my case.
Due to being unexpectedly unable to eat in our hotel nearby we swallowed our reservations (almost literally) and asked whether they had a table for 4 persons. We returned at the stated time of 7.00 pm and were shown a table by a waitress with a certain diffident manner, bordering on surly. We ordered the plat du jour for both starter and main course, the starter arrived in a reasonable time and consisted of 5 of the smallest scallops I have ever seen, these were overcooked to the point of being minute although the taste was good. We then waited over 1 hour for four main courses. We were sat out side the entrance to the kitchen so were not in any way invisible. The efforts appeared to be concentrated on attending to a meal for 16 teenagers who were having a set self service meal of pasta. When we enquired about the meals nothing happened until I contacted the reception and we were supplied with four meals that had obviously been ready for a considerable time, the salmon was overcooked to the point of a crust and the filet mignon likewise. The taste of the meals was similarly ok. This hotel is undergoing refurbishment with various partitions in place and it may be that this is part of an improvement but if they are not to waste the investment then the staffing needs to be addressed. I have had countless meals in France and with very few exceptions I have been served by people with a pride in their jobs and responsive to requests along with good to excellent food.We were forced by necessity to use this establishment and we overcame our reservations following a long drive and it's close proximity, the gamble of "it can't be that bad" for once proving us wrong. To those in the same position with a choice please bear these comments in mind. I would also mention that our hotel in which we stayed gave us a round of digestif's unasked as a concession against their inability to find us a table.
There was nothing exceptional about this hotel, it was merely adequate for a nights stay. No elevators, so be prepared to carry your luggage up their stairs. The breakfast was a bit late getting set out, and it was mediocre for its quality and selections. The big problem is that it is not conveniently located to visit Dunkirk, which was our primary goal, and we did not have a car. It is difficult to get to and from this hotel otherwise due to its relative remote location. From the train station to the hotel it was a 30 euro taxi fare. The desk clerk checked the price to get to the ferry terminal in Calais, and it was 120 euros. We got a ride from the clerk's friend and paid 80 euros. The ferry that runs to Dover, our next destination, from Dunkirk is vehicles only. Since we were foot passengers we had to go to Calais. I would never return to this hotel again.
Do yourself a favour by avoiding this hotel. A very rude person at the reception. Dirty and old rooms and no maintenance on the complex. This room was booked as the vessel was laying in the shipyard and due to the noise, we had to move to this hotel. Arrived at 09.00 in the morning and checked out again at 10.30. HOTEL FROM HELL......... Needs to be demolished.
Whilst travelling this is just off the main road heading either to or from the channel tunnel the room was clean and comfortable. Okay there are a few H&S issues but this is France and they have their own rules and ignore European law. We were made to feel very welcome and everyone spoke English which was far better than my french.
If you are travelling a long way down to the Channel crossing, this is a handy stop off point in France before you start your tour . It is easy to find, but the outside needs a little bit of a makeover to make it more instantly appealing and compete with other hotels nearby. The hotel seems to cater for larger groups for conferences or business meetings, but is comfortable and the rooms are well appointed. All our dealings with the reception staff were pleasant and helpful, and the breakfast was a good standard. A good basic overnight stay.
Easy to get to from the ferry and awesome value for money. The locals beers on draught were great. Had two small children and the rooms were plenty big enough. Will stay here again for the next trip across the channel.
DO NOT STAY HERE. Room request not allocated as asked for months in advance. really ugly and run down exterior not shown in any photo. misleading photos on website. no food available at weekend evenings. floors like hospital. no english tv despite being advertised as english friendly. no ice available. had to ask repeatedly before given two glasses from the bar. Hot breakfast items extremly unappealling. Defintely not worth 90euros for a night here.
Quality Hotel Dunkerque places you within a 10-minute drive of Dunkerque Harbor and Dunkerque Golf. This 64-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.
The 64 rooms have safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Hair dryers are also available.
Quality Hotel Dunkerque features free WiFi in public areas, a business center, and coffee in a common area. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this boutique hotel include free newspapers, a terrace, and a banquet hall.